Okay Ryan, My turn. What you guys use the money for is your business but I would like what I paid for. Back in September I ordered two shirts: one said " Racism is not over but I'm over racism." That one is great, fits well, everything. The second one was a grey tank with purple lettering that says " Straight against Hate". It looks NOTHING like the picture online and the lettering is impossible to see. I called and left a message and no one called back so I emailed. In October someone named Mike responded, telling me to keep the first shirt that you would send another one this time a white one. I said that would be great. I waited another few weeks or so and emailed again asking if he had received my email. He said he did not, so I re-emailed. It was now the end of October and I had heard nothing. Ive emailed you folks three times since them. It is now going into the second week of DECEMBER and I've heard nothing back from you. I understand if you are busy and it's not like I have to have the shirt 10 minutes ago, but it would be nice to know you haven't taken my money and bailed. Right now I feel like I've been ripped off. A simple email letting me know you have received my email and are backed up is all I need to hear. I'm in retail and I know how crazy things can get, I just need some communication.
It is now 9/28/15 - Never heard a word back. I'm over it, but I will make sure everyone I know knows how you folks operate. How sad.
It is now March 5th. I placed my order for 2 shirts and buttons on NOVEMBER 15th 2013! It has been 16 WEEKS since I first placed the order. You sent me an email to myself on January 7th apologizing for the delay and offered a free shirt. I can understand a delay taking a few additional weeks but I PAID for something FOUR months ago. The intention was gifting the items for Christmas. It's almost ST. PATRICKS DAY! This puts me in a very awkward position, please advise me further because I am an up most dissatisfied as a customer because this is not what I intended when I spent my money. No one will reply to any of my emails or phone calls! I don't know what to do...
I have been waiting for my order for 6 months. I have sent emails to customer service and never been given a reply. I occasionally get emails saying my order has shipped which it hasn't and no one picks up the phone when I call. DO NOT BUY ANYTHING from FCKH8. They are TERRIBLE!
I would advise anyone considering ordering from them to NOT do it. The 3 weeks have now turned into 4 months. I keep getting the run around. Keep getting told they'll get it out asap. Bunch of crap.
Ok... i dont get how its so damn hard to ship me my order i placed on 7/22/2013 and now its almost august of 2014! Over a year ago... are you kidding me! FRAUD FRAUD FRAUD dont buy from them... CANT IMAGINE THE MONEY THEY ARE MAKING... im so mad and the sad part nothing i can do about it... call the number never answer or call backs, auto email replys that arent helpful. ZERO STARS! I just want my money back... :(
I ordered 4 tees on February 7th and it is now March 27th and still no merch! I ordered them for a special event. I emailed twice and they responded with... Give them another week and a half... 3 weeks later... I emailed again asking for a refund and no response. I love the cause, but the service is HORRIBLE! I ordered merch from NOH8 and Second Class Citizen on the same day and received those within a week to a week and a half. If you want to support a great cause while getting some awesome merch I recommend those sites. FCKH8 has been a major disapointment!
Hey, Most of the issues on this site were fixed after these posts were made and I want to make sure yours was taken care of like the others. We ship out hundreds of orders every week to supporters around the world and sometimes human error or mix ups happen. E-mail me right now at Ryan@FCKH8.com and I will handle it right away for you. We love people who support the cause and we are all about FCKing H8, not FCKing up your order. Let's get this fixed if it wasn't already :)
I've been waiting (so far) over 4 months for a t-shirt, some badges and a wristband. I've gone back and forth between emails, phone calls, Facebook messages, the BBB and I've been promised the world and received nothing. Every week it's "we've got the items in, we're sending them out later this week" with absolutely nothing happening after that false promise. I've been demanding a full refund for the last month alone and had absolutely nothing happen. I've called Nicki on *******505 and Luke on *******871 and had no response from either person. AVOID THIS COMPANY LIKE THE PLAGUE.
Hey
I understand your frustration. I really do. We process hundreds of orders every week and yes sometimes people have a bad experience. We are a small operation and we are trying our best to deliver on time. 90% of the time we do and we keep forwarding the cause and our message.
DON'T ORDER FROM THIS COMPANY! I am in full support of the gays and was really excited about this website when I first came upon it. So I ordered a 45 dollar sweatshirt on June 18th. But I still haven't received it. In August, I FINALLY got a hold of someone on the phone and they said my sweater was on back order and they'd call me the next day. Needless to say, I never got that call. Over the last few months I have sent countless emails and called numerous times, but to no avail. I haven't heard ONE WORD from them. I can only assume that this website is a scam... what other company hasn't sent out an order after 7 months and won't even say a peep to you? Nobody. So I repeat, FCKH8 IS A SCAM, DON'T ORDER FROM THEM!
Hey, Most of the issues on this site were fixed after these posts were made and I want to make sure yours was taken care of like the others. We ship out hundreds of orders every week to supporters around the world and sometimes human error or mix ups happen. E-mail me right now at Ryan@FCKH8.com and I will handle it right away for you. We love people who support the cause and we are all about FCKing H8, not FCKing up your order. Let's get this fixed if it wasn't already :)
I ordered ONE sweater from them in August.
They finally responded to my countless emails with an automated email in December where they said they would ship me a free t-shirt with my order because it got "lost" in the Christmas rush. I ORDERED IN AUGUST!
I haven't heard from them since other than their stupid automated emails.
I just want my damn sweater or my fcking money back.
NEVER ORDER FROM THIS COMPANY... unless you don't mind spending money for a product you won't see (along with outrageous shipping costs). I have left angry voice mails and website emails have yet to get a refund or my sweatshirt. I think its actually illegal to charge before you ship... never mind charge and never ship!
Hi Rachel,
It is common practice to charge before you ship. As a small operation we need the funds ahead in order to ship the items that were purchased. Our shipping costs are very low and we send gear out to people all the time. I ma sorry you had a bad experience and I hope that your matter was rectified.
Saw the shirts. Thought my 17 and 22 year old daughters would like them and they did. They came right on time and look great. All in all, a very positive experience.
I ordered $150 worth of product with next day shipping (which is not cheap, may I add) and I still have not gotten my thins- this was in September. I'm not happy.
First, I want to apologize for the inconvenience! Second, If you could send an email to info@fckh8.com, we could get all the issues settled (Include the name with which your order was placed under). We can also refund your next day shipping payment.
With thousands of orders going out regularly, sometimes orders are misplaced. We sincerely apologize.
I love the idea, and I love what they do, but I placed my order on February 9th, and it is now April 24th, and the package will finally be delivered today.
2 weeks after I placed my order, I emailed them twice via their website order inquiry, and I emailed them 3 times via their contact email over a span of a couple weeks, asking where my package was. They finally emailed me back 4-5 weeks after I placed my order apologizing and said that my order would be shipped the following tuesday, and I would get free expedited shipping. That was on March 17. After another 3 weeks of waiting, I finally got an email saying my order had shipped. So not only did they not ship it the following tuesday, but I did not get the expedited shipping either.
Their customer service is terrible. It's been 2.5 months and I'm finally getting what bought. NEVER ORDERING FROM THEM AGAIN.
I am sorry about the delay. It's OK if you don't wanna buy from us but please keep supporting the cause:)
Again, apologies
I absolutely love my new shirts. I ordered them a little over a week ago and just received them today. I am excited to help spread the message of love and equality when I wear them. Thank you!
I ordered a $40 hoodie 4 months ago and have not received it yet. DO NOT ORDER FROM THIS SITE. I have called and emailed customer service over a dozen times and they still haven't gotten back to me. Plus, I can't figure out how to cancel my order. Terrible customer service.
Hey, Most of the issues on this site were fixed after these posts were made and I want to make sure yours was taken care of like the others. We ship out hundreds of orders every week to supporters around the world and sometimes human error or mix ups happen. E-mail me right now at Ryan@FCKH8.com and I will handle it right away for you. We love people who support the cause and we are all about FCKing H8, not FCKing up your order. Let's get this fixed if it wasn't already :)
Clothes are great, but the customer service sucked. Really reluctant to buy anything else from here. My clothes took forever to get to me. I had to contact them multiple times.
I placed an order on February 14th. It is October 2nd and after SEVERAL phone calls and emails, I still do not have my gear. Because they lied to me several times and did not answer my emails or messages, I missed Lobby day, MSP Pride, on top of that I moved and when I called again today, they sounded bored with my call. This site has cool stuff, but I very highly doubt I will ever shop here again. I recommend that you do not either, what I recommend is you make your own t-shirt and donate the money to another LGBT cause. This site is garbage.
Hey, Most of the issues on this site were fixed after these posts were made and I want to make sure yours was taken care of like the others. We ship out hundreds of orders every week to supporters around the world and sometimes human error or mix ups happen. E-mail me right now at Ryan@FCKH8.com and I will handle it right away for you. We love people who support the cause and we are all about FCKing H8, not FCKing up your order. Let's get this fixed if it wasn't already :)
If you think ordering from these fools is a good idea, go here first and read about all of the consumers who have had money STOLEN from them from Fckh8.com
My story? I ordered back in September. I requested a refund after two months. I contacted the BBB, Fckh8 ignored that. They don't return calls or e-mails, they block you on Facebook if you complain.
READ THESE REVIEWS AND SHARE TO YOUR FRIENDS SO THEY DON'T FALL VICTIM AS WELL!
https://www.facebook.com/Fckh8steals
I would give them a zero if I could. They are total scam artists. If you buy from them do not ever expect to see the product they so quickly charge you for.
I would be grateful if you could elaborate on scam artist and to what happened in your case. I think you would agree with me that scam artists take money from people under false pretences. We may have delayed a few orders but never did we steal from anyone. We ship hundreds of parcels every week. I do hope you can see the difference and that you will support this cause through other means if you don't like what we do, that is what matters to us.
Found this website about 3 years ago. I have ordered many things and have always been happy. This last time I ordered and it did warn that it could take a while to ship. I had my items within a week.
FCKH8 has a rating of 2.3 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FCKH8 most frequently mention customer service, tracking number and credit card. FCKH8 ranks 86th among T Shirts sites.
Hey, Most of the issues on this site were fixed after these posts were made and I want to make sure yours was taken care of like the others. We ship out hundreds of orders every week to supporters around the world and sometimes human error or mix ups happen. E-mail me right now at Ryan@FCKH8.com and I will handle it right away for you. We love people who support the cause and we are all about FCKing H8, not FCKing up your order. Let's get this fixed if it wasn't already :)