From the business
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
FASHIONPHILE Reviews Summary
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Item exactly as described, fast shipping, and great service.
Great once I realized I had to turn my iPhone sideways to find the payment option & thanks for shipping so fast
Hi, I have ordered the Jypsiere 28.
Can you please check its not include with dustbag and box?
Please advise. Thanks!
I hunted these glasses down these because of cardi B's "work it" reel on insta. But I found red my favorite color came with all the paperwork. Added to the collection
Prior to May of this year, I never purchased second-hand but always directly rom boutiques and stores. I decided to try Fashionphile.com after reading positive things from them.
I started with small dollar value items and had a good experience, so I worked up purchasing a $1.7k 2008-vintage LV monogram bag. Fashionphile processing and shipping times have been very long recently (they're short-staffed), so I didn't get the item until almost 2 weeks later, when I was leaving for a 4-week Europe work trip. I inspected and it seemed fine, so I left for my trip. When I came back, I had an actual chance to use the bag, and I noticed the bag was asymmetric and looked strange sometimes. I tried to figure out why, and noticed a crack where the handles met the bag.
This is a serious issue for the bag as LV does not fix bags that have cracks in the canvas. It makes the bag worth significantly less than what I paid for it.
I reached out to Fashionphile and explained the issue, and they said there was nothing they could do for me as it was past the return date. (It was about 20-25 days past the return date, not months.) They told me that it was my responsibility to seriously inspect an item when I get it and return an item if I'm not satisfied.
This seriously made me mad as that is essentially saying that the customer is responsible for quality control, not the seller. It's a "buyer beware" type of mentality. I see two major issues with that:
1) Information asymmetry. Putting the QC responsibility on the purchaser sets a bad precedent given buyers may only see a few luxury items in their lives, and a few may be neophytes, versus companies see thousands if not tens of thousands.
2) I don't work at Fashionphile, why should I do free labor for them and inspect their items?
I really hate to read bad reviews. You can look at my review history - I give vast vast majority 5 star reviews as my parents own a small business and I understand how difficult it is to deal with Yelp and angry customers. However, this is just beyond the pale in my opinion. I am not a picky customer, and normally I let a lot of things slide and don't return items if they are slightly off, but this is a serious issue. I have spent time filing complaints with Better Business Bureau, Ripoff report, Planet Feedback, etc, reporting this incident to the FTC, and even writing to the California Attorney General. This business practice of customer doing the QC is unacceptable and can easily lead to fraud. I object to this in every way and believe Fashionphile should be held responsible for this business practice.
Everything looked so beautiful and barely looked like it was second hand jewelry.
Everything was so smooth and easy this was my 2nd purchase and I can see a 4th in my very near future :)
I love the payment plan that you have it makes it easy to afford the item you want. After I paid my item off I received it in a timely manner.
As a first-time customer, the shopping experience was easy and enjoyable. Products were received in a timely manner and as described and packaged nicely. Will reorder in the future.
The bag was well packed and condition fits the description
I had a great experience with fashionphile - this is my second order and everything arrived on time and as expected. A trusted site that I will use again!
Love my mules, fast shipping, smooth transaction. Its brand new! I'm so happy. Excellent birthday gift for myself.
Shipping took forever but happy with my purchase. Can't wait to order again
This bag came flawless clean a true gem! Is heavier and durable than I expected! Will enjoy using this tote!
This is my first Chanel bag and it's in great condition! The only negative (which is UPS' fault) is that they said it required me to sign for it, but they just rang my doorbell and dropped it off. Sort of disconcerting considering the price of the item. Fashionphile was great though and thought the experience was seamless.
As usual, Fashionphile did not disappoint! Item as described (better than described) with prompt delivery!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members