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The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to poor product quality and unreliable service. Many customers report receiving items that do not match online descriptions, including issues with sizing, materials, and overall craftsmanship. Additionally, the customer service approach is frequently criticized, with complaints about unresponsive support, difficulties in processing returns, and inadequate resolutions for issues. On a rare positive note, some customers express satisfaction with specific products and timely deliveries, but these instances are overshadowed by the prevalent negative experiences. Overall, a lack of transparency and accountability appears to be a central concern among customers.
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I have ordered from fashionmia 3 different times, 6 dresses total. I recommend ordering up a few sizes. The quality was great. I did have to take them up in the shoulders because it showed a little more chest than my daughter liked. I will order in the future again.
Ordered a white lace top dress 2XL according to the size chart, expecting it to be a little large. It was still way too small, and poorly made. The cheap, flimsy material was so thin that even with two layers of fabric, underwear could be seen clearly through it. I think they count on people not bothering to try to get a refund because it's too much trouble. $27.86 + $3.63 shipping = $31.49 down the toilet. Even if I give it away, the new owner will have to add a layer of a tank/camisole and slip, not the point for a summery garment.
Same thing as everyone else basically... they told me the dress I had purchased was out of stock and then I had options and I chose a full refund to my paypal/creditcard, which they said they completed and it would take 15-20 business days to show. Never came! Thankfully you can dispute through American Express within 90 days of the transaction, and they are gonna refund it for me and contact the business about it themselves. Good luck to them! Dishonest and misleading and fraudulent.
Order number B******* i oredered a jacket in Early September it never arrived.
I was promised a full refund and after lots of communication i still dont have that refund.
Mandy the person emailing me, if that is your real name! You are not being honest with me! I dont know how people who are involved in this company sleep at night!
Real shame on you taking money from hard working people!
PLEASE SAVE YOURSELF THE HASTLE AND KEEP YOUR MONEY THIS WEBSITE IS A CON AND YOUR MONEY WILL BE STOLEN!
PLEASE LISTEN DO NOR ORDER FROM THIS WEBSITE!
The first time I ordered from here the dresses were on back order for a month before I cancelled. After waiting a while and not receiving my refund I had to go though PayPal and it was quickly refunded. The second time I ordered from here again the order was not getting filled so I wrote them to cancel it and received a message back that they put it in the mail that day. The clothes were what you would expect, I have ordered from many china sites and know they are not super great quality but most are ok as long as they are basic materials and structure. I wanted to return 2 items and again it was difficult to get a response. I imagine they make a lot of money off people who forget about their orders or just by simply $#*!ing people around. Paypal is the only way to go when ordering from China sites if you dare.
I ordered a dress and it was to arrive in 7 to 10 days. It came a week after the due date and after the time I needed the dress. It does not fit and it is impossible to get any reply from customer service. I am still waiting to learn how to return the dress for a refund.
This has been a very disappointing experience.
Very cute clothes, but after 2 months I still do not have my dress. They are extremely difficult to communicate with
And provide no updates. Very frustrated at this point. Would not recommend this company in any shape or form.
They charge your account first, then you might find out your order is discontinued! They do not let you know though.
You have to find out by checking on your order! It is rediculously cumbersome to get response from their customer
Service. You never know the status of your order. I just wish I would never had ordered from them in the first
Place! You would be better off using any other company. They get a big "zero" rating from me! They get an "F" for failure to follow through on there promises. They cannot be trusted at all! -And one other thing---don't count on getting a refund. They will just keep lying and giving you the run around.
Edit
I too, have been trying to get a refund for an order that I returned UNOPENED. It took about 2 months for my order to arrive--too late for the event for which I purchased it. I did not realize at the time that it was coming from China! The customer service department assured me, in very poor English, that it would arrive "soon". I told them that I no longer wanted the order and they replied that I should return the package unopened for a full refund. I returned the package (unopened) over a month ago and have heard nothing from them. I"ve written to them several times but the service department has been unresponsive. They now have my order AND my money! I am going to report them to the appropriate authorities and suggest that other scammed customers do the same. It's the only way to put this crooked company out of business!
Hear is an update to getting my refund from Fashion Mia. Right after i left a review here I was contacted by a different person telling me that I would see my refund in 48-72 hours. Meanwhile the girl who I originally communicated with told me it would take a week.
Dear Customer
Thank you for your order, we noticed you left an comment over Sitejabber upon order B*******.
We are sorry for the delay.
I am really sorry for the inconvenience caused, here I have confirmed with financial dept. and had them refund the $32.88 just a while ago, you can check your account within 48-72 hours.
We really need to apologize again for all the inconvenience caused.
Would you please accept our sincere apology?
Thank you and all the best:)
Dear customer,
I have checked with our financial department, your refund has been issued with the refund transaction ID: 4TE*******XK*******T, Would you please check your account? If there will be any problem, you can just contact with us. Thanks.
I tried to get clarification and proof that I would really get my refund this time. I was provided with a transaction number for the refund. Then I was told it would take 30 days to see my refund!
Dear customer,
-If you paid with a credit card, the money is refunded to your credit
Card. It can take up to 30 days for the refund to appear on your card
Statement.
- If you paid with your bank or PayPal account balance, the money is
Refunded to your PayPal account. After you receive the refund, you can
Withdraw money from your PayPal balance to your bank account
This is crazy! I just can't leave away money like that I'm going to keep trying to get my refund. Please get use to seeing reviews from me till then.
I ordered a dress in July that never came and I never got notification letting me know why. I contacted Fashion Mia early September to refund me, I was told that it would take 72 hours to have the funds credited to my wallet and from there I could request that the funds be refunded to my account. I did so and was told that I would get the refund back in 15-20 days. I waited patiently again and still didn't get my refund. I contacted them again and was told that there was an issue with their system and it would take another 15-20 days. I asked if she could ensure that I would be refunded for sure this time around because I was getting impatient. She told me she would make sure it would be done. So yesterday was the day I was suppose to see the refund and I still don't have it.
I was shocked to see so many reviews with the same issue. It burns me up that I just gave away money to a company for NOTHING. I want my money back!
Very bad service. It was taking 3 months to received my dresses. I ORDERED 4 DRESSES, BUT GOT 3 ONLY.
Items come in 4-6 months. 3months AFTER expected. And refunds don't come, you can complain for months and nothing. They'll tell you the same spiel about how it's on it's way and being processed but it's not. Money won't come. They straight up scammed it from you.
Why can't I get refund? I have been trying since June 28,2017. Dress was the poorest quality and paid shipping charges to receive & return. Send email daily for update but no refund yet. Hard to believe this is not a SCAM!
I ordered and it was taking so long, they offered me $5, i asked to cancel and send me copy of refund, and I been waiting over 72 hours for a response, when I go into their site to cancel my order, my email/login is not accepted, therefore I cant cancel, even though I am logged in! Be aware... I am very very upset. I required my order for vacation...
Cute dresses, terrible service. Slow filling of orders, delay, delay. The 24 hour phone line gets you to leave a message. "Mandy" must be the only "person" who answers emails. Refunds are supposedly posted to your credit card but don't appear. .
I ordered a dress, but the system charged me twice. I ancelled the second order and then opened a dispute form, wrote a few e-mails, was promised everything will be taken care of (returned money for duplicate order). It's been 2 years and never saw any money back. The dress I ordered was made of the worst material, did not look at all like the one in the pictures. Besides, although I followed their measure specifications, it was so small, I could not pull it down on me and I am the slim type. When I asked whether I could return it, they said I should give it as a gift, as the shipping back to China is my responsibility and might be expensive. I lost $80 altogether for a dress I can't wear and for an order that hasn't been placed. That taught me a lesson - never buy anything on the internet, unless ii is a trusted source.
I placed my order on September 14 through PayPall.
According to the FashionMia website the delivery time to North America is from 7 to 15 days. At this time, that is a full month and 19 days I am still waiting. The only tracking information they give you on the website Is "processed",
No dates, no delivery time or other specifics whatsoever.
I E-mailed to their customer care twice. My first E-mail was totally disregarded, after the second time they sent me a necklace for $5.95 (out of total of 87.07) and not a single word of information about the rest of the order.
Seems like a joke in a very bad taste.
Avoid Fashionmia as it is not only wasting your time and money but a great frustration as well.
The customer service is dreadful, the quality of clothing awful and the time they take to deliver- an eternity. I am in the process of returning but they told me not to return until they contact me. That was three weeks ago. Awful people. Awful clothing. Awful company. Never again.
They took £6.00 more than was charged out of my account. I asked about it received a fake response about when dress will come and nothing about the over payment. I couldn't stop the payment quick enough. Its going 3 weeks now and the dress has not been sent. This company appears to be a big SCAM!
I ordered $400 worth of clothing from them and the clothing was poor quality. I returned all but 2 items in February. It is now October and have not received a refund, but instead every time I inquire, I receive a response telling me to keep waiting because the refund process takes time.
After 3 weeks no word on my order, I can't get anyone on the phone, no email responses either. It looks like nice clothing, with the worst customer service.
Answer: Dear carlo, i have checked your order no, it shows that your order was delivered by 2 packages separately. All of them are delivered. If you still did not get it, pls just inform us!
Answer: A: Do not be fooled by good reviews. These clothes are absolute junk and no matter what your size you will be wasting your money if you choose to spend it on FashionMia's inferior, cheaply made clothes that look nothing, in real life, like the picture on the website. Oh and btw, my order too 3 months to get to me and when it did, two of the items fell apart at the seams as I took them gently from the bag they were shipped in. My best advise, forget their name and PLEASE DO NOT ORDER FROM FASHIONMIA
Answer: Dont buy from this company
Answer: Fashion Mia took months for my order to arrive. Cheap, flimsy material. No tags. One blouse I bought, I couldn't even fit it over my head. Donating to Goodwill. What a scam.
Answer: At this point you might wait to get your order and then if not right then send back. It is going to cost alot of $ to return items because they go back to China and it is very EXPENSIVE! Good luck! It was a Nightmare for me!
Answer: Cancel. My advice is to just cancel. They haven't shipped their garbage yet, so if it's not too late, it's your best bet. The quality is the worst and they are extremely rude and unhelpful. If it's too late dispute directly with your credit card company or PayPal (whichever you used)
Answer: Don't buy anything from them You will Never get it and they will keep telling you to be patient. This company is in China and so it is very difficult to do anything once they get your money. Check out other sites to purchase clothes and first and foremost read reviews online before purchasing. That was my lesson I took from this horrible experience.
Answer: Yes. This Company and their "products" are in China. The shipping cost to return merchandise is the purchaser's responsibility and is often equal to the cost of what your purchased. I chose to take a $15.00 refund instead of Paying full postage to return the merchandise in order to get a refund. In order words it would have cost me $30 to receive of refund of $30. I hope you are satisfied with your purchase. I WILL NEVER ORDER FROM THEM AGAIN!
Answer: The quality is beyond bad, unwearable. Child labor I presume. AWFUL! Awful. Did I say awful?
Answer: It was impossible for me to find a phone number for them. I sent all questions I had to their email. They responded usually within 24 hours, however never quite answered any of my questions or concerns. Then they slapped a bogus tracking number on my order and have not responded to a single email since 12/21/15. Still no order received or even able to track. They are a sad joke on me.
FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.
Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at ...