I ordered a Christmas package on Farfetch that was supposed to arrive by 12/16. It didn't arrive in time. I called Farfetch a few times and was told it should arrive before I left for holidays. I left the country on 12/19 it still didn't arrive. I called Farfetch a few times to ask that the package be delivered to a Fedex location for me to pick up. They were not helpful and said they couldn't do that. FedEx dropped off my package to the WRONG unit while I was on holiday and some random person signed for it. Now I have to file a lost package claim, and wait 2 weeks to MAYBE get $380 for something I didn't even get. I'm also without a Christmas gift... thanks a lot!
My order came in good condition and was delivered really fast considering it came all the way from Poland. The packaging really shows that the product was handled with care. Overall, it was a really good experience.
I discovered the Premiata brand in Milan. It's very special because it's not available retail in the USA. Thanks to Farfetch, I have easy access to the global fashion marketplace. Simple processing and rapid shipping works for me.
They have a very pretty site and everything, but the products aren't what they tell you. I ordered there on Black Friday and received my order a few days ago. I spotted pretty quickly that even though it was well made. It's a fake. I sent them a mail 2 days later (2 days ago by now) about this and that I want to return the product, but they didn't reply to my request.
I want to have my money back and the correct address I can get the return to before the 2 week period ends but they don't answer that quickly at all.
I just received my Chie Mihara shoes today and they are wonderful. The product description was accurate and the overall service was excellent. In addition, the price was very competitive and delivery required a signature, which I appreciate (for extra security).
I bought on line and happy about my purchase. Only after two days they contacted me saying they wanted ID and credit card picture. I called my bank explaining all and they said the amount needed was at farfetch's disposal who had either to accept or reject it. At the end farfetch accepted the amount and just after cancelled my order saying the refund would have been transferred in 14 days. They could reject the amount immediately if they had doubt about my payment but they took the money and kept in their account for 14 days. A big waste of time and money. The amount was aver 1000£ and would have matured interests in my account.
We're so sorry to hear this Roberto. We'd love to look into this in detail for you so we are going to follow up with you via private message. Please provide your account details so that we can look into this for you.
If you need immediate assistance, please give us a call at 1 (213) 550-3798 and we will be more than happy to assist you. Thank you for bringing this to our attention.
Sincerely,
Farfetch
I received the wrong item a couple weeks ago from Farfetch.com, the customer service Agent by the name of the Daniah K. Was rudest person I have ever spoke with the supervisor by the name of Shawn Bradford was a b i t c h giving me attitude. I spent 7,000 on my order for this service. NEVER shopping with them again!
Dear Lily,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you had issues with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Ordered a dress and a pair of shoes. At the end dress was not available and shoe were dirty and marked. Shoes were over 1000 usd and they were dirty and scuffed?!
Horrible customer service, I felt like i was talking to myself. E-mailed the customer service and did not get anywhere. I should not be charged for shipping customers and duties if the product was faulty.
Dear Julie
Thank you very much for taking the time out to provide us with your feedback. I am ever so sorry to hear that there has been an issue with your purchase.
All our boutiques quality check each order before it is shipped. I am so sorry that your purchase was not up to the standard you would expect from us. We would like to review your case further so please do get in touch with us over the phone. You may call us on 1 (213) 550-3798. You may also contact us via our online chat service by visiting our website. We are reachable 7 days a week.
Once again, we would like to apologize for any inconvenience caused and hope this does not deter you purchasing from our site in the future. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Thanks
Farfetch
Love everything about it, I just love to be notifie about certain brands when it arrived. Like a notification via email. Coz sometimes it finishes fast. I would like more sneakers, limited ones. Exclusively, pre ordering before all the people. Discount for sure. Its nice to be VIP in your account.
All the best
Fahad
If there is a ZERO star option I would've selected that. Purchased two items from them, one of which arrived substantially late, and the other, arrived with only an EMPTY box, that is right, an EMPTY box without actual item. How ridiculous!? The most disgusting online shopping experiences ever. After contacting their customer service, they are STILL investigating after weeks! LOL, stay away from this scam site!
Dear Andy,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
They changed pricing policy and instead of showing prices in Euro as it was before, are now showing in my local currency and with a reiddiculus convertion fee which is almost 10% worse than if convertion to Euro would be done by my bank which means that for items worth 1000 Euro in my basket I have to pay the equivalent of 1100 Euro in my currency (!).
Guess what, even when all items in my basket come from Italy, France and Germany (so the prices are natively in Euro) and my card is in Euro, I still can not pay in Euro, they won't let changing currency. Isn't this a discrimination? They found a new way to make extra profit, converting currencies.
It's better to shop directly from boutiques.
Dear Maciej,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not entirely satisfied with your recent shopping experience. We have shared your feedback with the appropriate department and apologize for any inconvenience.
We kindly invite you to send an email to customeroutreach@farfetch.com so that we may assist with any unresolved issues. We will also be sending a private message should you wish to speak with us.
Once again, we would like to apologize for any issues caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
I have bought a pair of nike air max 90, it wasn't specified if the model is for women or men so i called the customer service and they said it was for men hence i bought a size smaller. When arrived i found out the model was for women, the shoes were way too small and now the size i need is not available anymore.
I was given shoes that were damaged and the suede was damaged and dirty. I hope the boutique that gave me these shoes is removed from the farfetch team as the condition the shoes were given to me are in no way acceptable as brand new.
Dear George,
Thank you for taking the time to provide us with your feedback. We are so sorry to hear that your order did not arrive in perfect condition and we will be sending you a private message to address any remaining issues. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I can't believe it. I got the best price ever, ordered it on Sunday and it shipped from Italy arriving USA Thursday.
I just love the Tote and color.
Suggest the merchandise (tote, purse, etc) be sealed in plastic inside the box in case it gets wet when DHL drops the box at front door in the rain.
Purchased Paris Texas mules as a birthday present - size was way off despite claiming similar size to Jimmy Choo / Louboutin. Called to request a return / replacement as outside of 14 day return period and zero flexibility offered. Manager simply re-stated their policy and was not willing to consider any additional effort to contact Paris Texas to replace the show. Return request was a month after delivery but with all the challenges of COVID no concern / flexibility shown - compare these guys with pret-a-porter and they are a very distant second. Will never consider purchasing again
Purchased a 1780$ CAD bag in beginning of Dec, leather received with strong chemical smell, along with a rip on the leather, almost suspected the bag to be a fake, thus it was returned the next day. I checks the return tracking every day, in 4 days, the bouquet stocked my returned bag back with a higher price! Now it's been almost a month, STILL NO REFUND. Contacting customer service does not help at all! Considering me spending 1780$ to warn everyone to stay away from the site.
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UPDATE Date Dec 30,15
Nikki from Farfetch contacted me after my above 1 star review, and was able to initiate my refund for me. For this, I am very happy, thus I have change this review to a 4 star. Thank you, Nikki!
I'm so sorry to hear this Jess. This is never what we want to hear. I'd love to look into your refund for you so I am going to follow up with a private message requesting additional information. Please get back to me at your earliest convenience.
If you need immediate assistance, please give us a call at 1 (213) 550-3798 and we will be more than happy to assist you. Thank you for bringing this to our attention.
Sincerely,
Farfetch
Your company ruined my Fiancé's birthday, sent me the wrong item, and took 6 days to tell me they still couldn't find out what was happening. Your customer service is deplorable and then my fiancé walked in the house while I'm on the phone trying to get his order fixed after your company sent the wrong item. Then you offer me 20% off for ruining his birthday present... Worst customer service ever. Never ordering from you again.
I ordered a philipp plein sweatshirt before that if i send any question they were helpful when i buy it no body answer me. They ask from me to pay 126$ taxes and duties and they mention before that taxes and duties are included i tried to call from 4 days no body answer i sent 4 mails no answer.
Farfetch used to be the site to go to get better prices than the stores in the US. They since have increased all their prices to match the prices of the stores in the US. I would rather give my business to all US based stores where you would definitely get better service.
Thank you for taking the time to provide us with your feedback.We are truly sorry to hear that you are not completely satisfied with the prices of the items that we offer. We do our best to deliver the best selection at a competitive price. In fact, we will be having sales and promotions throughout the holiday season.
If you have any other questions or concerns, we definitely want to be able to assist you so feel free to send us a private message or give us a call at 1 (213) 550-3798.
Thank you again for your valuable feedback.
Sincerely,
Farfetch
As it says on the tin. My order was delivered swiftly and emailed to track the order. The service was good and the order was delivered quickly and tha packaging was environmentally friendly with an option to recycle the packaging
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Serena,
Thank you very much for taking the time out to provide us with your feedback. We take reviews such as your very seriously and would like to help resolve this issue as quickly as possible.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch