Farfetch

The company canceled my order and no notification was sent, no one contacted me. The site has our email, cell number, but the company didn't even bother. When I called the customer service, I got some kind of absurd explanation. I was told that email was wrong and that is why the order was canceled. What kind of moronic explanation. Never use this company.

Do not go near this site! A site of thieves! I ordered a Balenciaga bag and the bag arrived without its small wallet and they are not willing to send me a new one or compensate me for it! They only lie that this is how it comes that it is not true I spoke with Balenciaga! Just thieves and liars! Repulsive servic

I've had my card and id saved by this company. It ended up that I got a lot of money stolen by this company. Money I haven't spent here at all. I bought my wife some shoes, worth $70
They ended up taking $1000 from my account. Robbers. And I'm not getting my money back either. Even though they've found out, that it wasn't me, spending any money here. Because, they've already shipped the goods to someone who had hacked my informations on this site. They shipped the goods at the same moment, that the money got taken from account. When I ordered for my wife, it took days to get the confirmation and then the process started. Here they took the money and then the package was shipped. I smell something rotten here. And bye bye money

I trusted the size recommendation cuz I know depending on brands and designs sizes may differ and had to waste my 20 dollars on shipping. Thats why I ordered xl instead if L which I normally choose for my size. But whay I received was a enormous t-shirt which I can never wear and when I contacted the business all they mentioned was there nothing they can help and I should have followed by the standard sizing. Well I guess it might follow the companies policies but I do think it wasnt the best service you could have provide to a customer who believed in the websites recommendation.

Farfetch return team accused me falsly for
Defects on boots that I didnt make.
I got boots that were too big, so I packed straight away and send it back. I didnt make any photos.
I got answer from Farfetch that boots came with defects! They sent me photos of boots, I couldnt prove other way so they sent boots back.
And this is not the end! I got boots and I couldnt believe my eyes, but defects are worse then in the photos they send me! This time I have a proof. I dont know what caused these defects(I think the original black box), but what I want you to learn from my mistake- make photos off everything you get just in case.
I still hope they will refund me

I bought a pair of shoes at farfetch.com. I tried the shoes 1 min
At home, then put them back into the box because they were too large and
Returned them to get a refund (their website say you may return the items
And get a full refund within 14 days). Unfortunately, they refused to
Refund me because they said I wore the shoes… Seriously? The shoes are
Brand new. There is not a single mark on the
Shoes, the soles are still perfect, and most of all, the huge tag is still
Attached to the shoes. Are they trying to say I wore the shoes outside,
With that huge tag on it? The funny thing is that on the huge tag, it
Reads "please note we will only accept returns if this label remains
Attached to the product". Well… The label is still on the shoes because I have
Never worn them, so why did they refuse to refund me? BEWARE and AVOID.

After three years and thousands of dollars, Im done with this dying company. Over the last three months Ive spoken to six different incompetent customer service agents, none of whom took one ounce of pride in their jobs. Misinformation, outright lies and total disorganization. The story is long because Ive run into multiple problems with Farfetch in recent monthsa security failure that held my account hostage for two weeks, failure to send me a return label, failure to honor a promo code sent to me as an apology, app errors and morebut I wont go into detail. All you need to know is this: This is not a safe digital space to use your credit card info and you cannot rely on the useless customer service team to support Farfetchs complex business model. This was once my favorite destination for online retail. It has deteriorated badly. Shop at your own risk.

Can't imagine anyone not liking Farfetch. Great clothing, amazing prices on sale items, arrives at my door in 2 days, and return process couldn't be easier. Had only one problem when an expensive Fornasetti chair was help up in customs (only time this happened out of many purchases) and it wouldn't arrive in time for Christmas. They arranged to send it back and I got my refund immediately. I have to return a lot of stuff only because of varying international sizes, but it's never been a problem getting a refund. I am extremely happy with all the clothing I've gotten at great prices.

I purchased a $495 (before taxes) Balmain shirt and received an empty sealed envelope. I immediately went back to the Fedex driver to show them the empty package and was asked to file a claim. Fedex redirects me to Farfetch. Now 2 weeks later I am told the case is closed - "
" After carefully reviewing your order, we're sorry to say we're unable to issue a refund. We can confirm our partner included your item in the package you received. We also checked the weight of the package when it was dispatched, as well as at the time of delivery.
Both recorded weights were the same, which shows wasn't tampered with before or during delivery.
Thanks for your understanding.

Best,
Chyna T.
Customer Service Advisor
www.farfetch.com"

Still waiting on my return!? Still heard nothing!

Ordered a pair of Steve McQueen sunglasses from fartetch they're supposed to be 714 model and I was sent the 649 model. After contacting customer service I get a response saying they'd contact the boutique about my inquiry!? I stated I just wanted my money back and felt they miss-advertised the product. Still haven't heard anything after sending yet another email to farfetch.

When dealing in high end products you need to have a good customer service team to settle any questions reguarding products. You also can't have your customers feeling scammed, as I do. I'm afraid I'll never see my money again and since I've shipped the sunglasses back I know have nothing to show for it.

Placing my first order on Farfetch, the order was reviewing almost 2 week! And now email me for cancelled because out of stock! Now they say will refund within 14 working days! First time order and First Time been Cancelled! What a Joke! NO MORE STUPID Farfetch!

Purchased a YSL jacket and it was too big. I ordered a smaller size from another vendor due to Farfetch not having it. I returned the jacket to Farfetch and to much of my surprise, they said it was damaged and sent it back to me and refuse to address the issue or refund my money. I order high-end clothes from Saks, My Theresa, Net-A-Porter, etc., etc., and have NEVER been accused of damaging a product. BUYER BEWARE.

I ordered a pair of costly Rhinestone boots on Dec. 28th,2022. After I received them, I didn't like the fit and contacted the store to get a return label. They had postal locations to return on their website, and after choosing a location, I returned it with the label they provided. After weeks of not hearing anything about my return, I contacted them, only to get the runaround. They said that I didn't return it directly to DHL, so they refused to refund my $714.45; I had to contact my bank and file a claim against them to get my money. Needless to say, I will NEVER do business with them again in life!
Date of experience: December 19,2022

I purchased an item in August of this year that was stolen upon delivery. I contacted Farfetch and they told me that UPS confirmed delivery and they couldn't issue me a refund. For two months both Farfetch and UPS gave me the run around. I eventually contacted my bank and they issued a charge back to Farfetch. I tried to purchase something recently and Farfetch informed me that my bank has to remove the charge back, otherwise I wouldn't be able to purchase anything from them again. So essentially they wanted me to absorb the cost of the item, which was their stance initially. This is how some of these companies making millions annually treat their customers sometimes. I'll gladly take my money elsewhere.