Farfetch

Terrible. I purchased a pair of trainers which fell apart within two months after light wear, and they refused to assist. Difficult to get in touch with as well-- the 'enquiry' took well over a month and required chasing on several occasions, only for them to come back and say it was 'wear and tear' (one of the soles came off!) and it was 'not a quality issue' (how do they know?!). I really expected better than this: in my experience high-end designer retailers usually go above and beyond to assist you. I would recommend anyone thinking of buying designer items to do so directly with the designer or a reputable department store-- you will receive much better service.

Service standard is getting worse. I ordered a goods via Farfetch during the single days event. The good was lost by the Singapore courier ie DHL. It took them almost one month to investigate and update has been very sporadic unless I chased them. I will not have known their good is missing until I call the courier when they miss the delivery date. No honesty and integrity. This is so disappointing in regards to their refund policy. The shirt was meant to be Xmas present for my dad.

Jeans were perfect but too expensive; the excuse that some items are sold by affiliates is not good enough for selling a specific size 100 euros more than other sizes. Before placing the order, I emailed farfetch asking for help regarding the size, and they never bothered to reply. It would be helpful to mention if the size of each product is french, italian or UK since "30" is not the same size to all countries. Delivery was fast, although there was an issue with DHL that falsely claimed that my address info was incorrect and had to talk to them for 30 minutes in order to receive the package on time. Delivery cost is too high: 20 euros for express delivery with no other option whatsoever... Most companies offer free delivery for purchases over 150 euros and I had to spend an additional 20 euros to a pair of jeans that cost 392 euros! Also, returns are not free, since farfetch keeps the 20 euro delivery cost.

One of the worst luxury buying experiences I've ever had. They only care about making money and dont treat or even talk to customer in a respectful way. Was on with two very rude customer service people and was treated like crap before being lied to and hung up on.

I made 2 purchases at Farfetch, the first one went well, the second time I received 1 of the 3 pieces I purchased and when I contacted customer service they said they would carry out an investigation and the conclusion was that they found no error. Loss of 700 dollars. I feel ripped off, I don't intend to buy there again. Picture below of how my purchase arrived.

I have ordered 2 sunglasses, and only one came. The box was small so it was not possible to put both in them, even DHL have confirmed that-but still fighting more than a month for a refund. And nothing...

This site is ridiculous. They do not accurately inventory items offered for sale. As a result, items purchased may not actually be available. Purchases will be cancelled because they are unable to fulfill them. FF is fine with wasting your time on these bogus sales. No apology, no compensation, no explanation even. This has happened to me multiple times with them. Won't happen again.

Terrible customer service. I will never purchase from Farfetch again. I purchased a handbag and was not happy with it. I immediately returned it within the return window. I patiently waited for my refund to be processed and was in contact with Farfetch customer service throughout the ordeal. They then informed me that the boutique claimed the bag was not in its original condition due to some scratches. Farfetch resolves the issue by sending back the returned item to me and sending me a tracking item without any further information or proof. Farfetch does not protect its customers from false claims. Also, reading the reviews from other websites shows they have a habit of not refunding their customers. I wish I had done my research before buying from this awful company. Buyer beware!

I place an order for 2 dresses with Farfetch. One arrived during the specified delivery window that they gave me. The other came weeks later which unfortunately was when I was on vacation. Upon my return, I tried on the dress which sadly did not even come close to fitting. I immediately contacted them to initiate a return which they denied. I explained that for circumstances beyond anyone's control, the package arrived much later than I was told but they still refuse to accept a return. I have had no luck in trying to reach anyone by phone. I am now stuck with an expensive dress and no way to wear it. In talking to a local store that used to do business with Farfetch they said they stopped because there were so many problems. They said and I agree, the company serves a good purpose in theory but that their customer service is not worth it. Be forewarned!

Farfetch has been falsely accusing me of returning worn shoes! I tried on one shoe and it never even touched the ground. They have no proof and cannot provide an image of the original condition they sent the shoe. Their customer is beyond awful. They are dismissive and take absolutely 0 accountability. They also charge about 20-25% on brands that you can buy elsewhere and cheaper. Overall this has been the absolute worst customer service I have dealt with. Attached is the image of the shoes they sent me saying they were returned to them worn…what a joke.

I recently made 2 purchases to which 1 went missing.
Both times they were delivered, given they are costly shipments, I expected some kind of responsibility on behalf of the delivery team.
However, I never received a call for either one of my deliveries as I had specially called and requested to.

The first time the order went missing (value of $470) and the second time I had to rush back home as soon as I received an email stating it was delivered and luckily was able to get a hold of it.

However, for my missing order they simply told me I have to wait 14 days to know what happens next but they are confirming to me that my package was delivered...
Really at loss of word.

Delivery communication skills: 0 stars
I was expecting a way better service given the value of my products.

Will definitely be the last time using farfetch services for any of my orders.
Safer to directly order from the brands (Gucci, louis vuitton, etc)

Do not order unless you are sure that the item will fit you. I ordered a pair of shoes in December and decided to return my order as the size was too small. They refuse to refund me because they pretend that the article got damaged. It can't be me because I literally just wore the shoes for 2 minutes and put them back in the box. It might have been damaged in the transportation or after they received it. They refuse any sort of discussion and decided to send it back to me and charge me. It is a totally abusive practice. After reading several similar comments, I actually think that they intentionally damage the returned items in order not to refund their clients, as they are in a pretty difficult financial situation.

It's now been 4 months and still NO REFUND. The customer service agents won't raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating.

I purchased a designer item, and within 24 hours the price dropped. Far fetch refused to honor the price drop or make any attempts to correct it. They told me their prices are allowed to fluctuate and there is nothing we can do. There is no price security and they do shady business. I would never order again. The advantage to buying designer, is that their prices stay relatively the same - but not with farfetch. Terrible service, to the point this must be illegal.

I'm giving it one star out of 5! The only reason for it is that „zero stars rating" is not possible.

Context: several months ago I bought Nike Air Max shoes and their soles (both shoes) are simply started breaking / cracking.

I made a claim to Farfetch, sent the pics of the faulty shoes and they send me the following answer:

"Your item's quality assessment is complete. The Partner has determined the problem is a result of wear and tear. Sorry, they're not able to take any further action. Thanks for your understanding."

Did not know that a few months of wearing high quality, original Nike shoes = WEAR & TEAR! And that the shoes will simple be damaged so quickly. Really! I thought that a high quality and original pair of shoes sold by Farfetch will last longer…

You are a scam. WEAR & TEAR! LOL! Are really serious guys?

I previously wrote a review explaining how far fetch claimed a dress I returned was damaged (without sharing proof and ignoring any explanation that it was impossible for me to damage it with a 1 day return turnaround). They refused to refund me and said they'd ship the dress back to me. Well, a month later, they still haven't shipped the dress back. They sent me a tracking number that always shows it hasn't left the country of origin and yesterday it said it was sent back to the sender. Customer service doesn't respond at all, so I'm convinced they just run a small scam with their partner stores by claiming a product is damaged, then neither returning the money or the item. Buyers beware.

I ordered 1000 + from Farfetch last year Dec 9,2021 never received my package and they won't put a claim in claiming they have the Notice of Delivery signed. I had an executive claims officer from FedEx provide proof that the notice of delivery was false and they still didn't open a claim or give me my money back or tell me what I need to do next. Finally received a call back today Feb 4,2022 for no reason and no help at all. The proof of delivery has a false signature. I have a email from the executive claims officer at FedEx showing that the proof of delivery is false.

My items was received and shipped out the same day. I fell in love with Farfetch because of this. Once my items were delivered they were wrapped and secured beautifully. Would definitely recommend them to anyone!

Good website - quick delivery of the goods, but then it comes to returns - it's not smooth at all. Website show error. By email - you will receive answer in few days and it will not solve your problem. So your way is to consider time zone - call them and wait for 10 minutes to do actual return.

It's not a great service, but not a scam after all.