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Service standard is getting worse. I ordered a goods via Farfetch during the single days event. The good was lost by the Singapore courier ie DHL. It took them almost one month to investigate and update has been very sporadic unless I chased them. I will not have known their good is missing until I call the courier when they miss the delivery date. No honesty and integrity. This is so disappointing in regards to their refund policy. The shirt was meant to be Xmas present for my dad.
Tip for consumers:
The refund policy is so rigid and lack the personal touch.
Products used:
Polo T-shirt
Xiongwei P.'s review of Farfetch earned 14 Very Helpful votes
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