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Farfetch
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Farfetch

farfetch.com
GB
1 review
0 helpful votes
Follow DEON E.
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Please avoid this company they deliver faulty garments and then blame it on the costumer and never known such bad costumer service either. Extremely not happy. I will never use again! Who gives this company 5 stars must be an employee.

Date of experience: January 7, 2014
New York
1 review
1 helpful vote
Follow Vanny W.
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The order was in last month and the package was lost, no update or response till now - even I have heard from dhl said the shipment status was unsuccessful. Totally disappointed and wont trust it anymore

Date of experience: October 16, 2018
New York
1 review
1 helpful vote
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Great Site
April 21, 2020

My Mallet sneakers arrived in 2 days and everything was excellent. Packaging was great. Highly Recommended.
My only disappointment was I never received a shoehorn that I believed came with each pair. I can tell you that Lurus Clear sneakers are better than I expected. Very high quality and premium materials were used in making such a fine product. You won't be disappointed with your purchase...

Date of experience: April 21, 2020
California
1 review
0 helpful votes
Follow TAUFIK H.
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I bought a surprise gift for my wife's birthday, I did not check the wallet when I received it because this is suppose to be a reputable website. I removed the tag and wrap it in a nice gift box. My wife was very happy when she received the wallet because this is what she always wanted (a yellow wallet, does not matter what brand it is). Upon inspecting the wallet she saw a lot of visible scratch on the Prada logo and became upset because she thinks I did not get what I paid for. Birthday surprise become a sad moment.
Contacted customer service and all I got was... well we told you to check it before you remove the tag, $#*! out of luck.
Selling a defective wallet as brand new is a scam.

Date of experience: January 12, 2021
GB
1 review
2 helpful votes
Follow catherine l.
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My experience with Farfetch was flawless. I had to wait for an email to confirm my size was available which took a weekend, but then after the order was placed the shoes arrived the next day all the way from Italy by DHL. How's that for service. The size was correct because I double checked it with the Japanese sizing which is in CM. I would happily order again from Farfetch, my Lanvin ballerinas were to die for. A great way to get exclusive items from around the globe. More exclusive and much wider range than net a porter. No problems here. Cheers FF

Date of experience: March 21, 2012
Norway
1 review
1 helpful vote
Follow H N.
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I ordered a Purse through Farfetch.com (from a store in Italy). 4 days after placing the order, the order status was set to "returned to shipper". Also got a bill from DHL for shipping & taxes, even though they couldn't possibly have attempted to deliver my package, as I was home the whole time, and did not receive any phone calls. I contacted Farfetch.com customer service, and they told me no refund was possible. Even though the product is returned to the store in the same condition, the answer I got was: "Since you were not available for delivery, the package was returned to shipper. Please understand that you are liable for the duties that could occur on this shipment." This is the worst shopping experience ever! I don't know if I'll ever get my $ 175 back, + the $ 70 bill from DHL. This is just unbelievable.

Date of experience: April 26, 2013
Singapore
1 review
1 helpful vote
Follow David L.
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Ordered a dress, they delivered a jacket. Called customer service who was only concerned with the return of jacket and informed me that they would let me know the next day about the dress. Never called me despite numerous emails sent. Have yet to receive dress or the refund. NEVER buy from FARFETCH. Worst experience! Appalling customer service! Complete nightmare!

Date of experience: November 17, 2017
Farfetch c. Farfetch Rep
over a year old

Dear David,

Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.

As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.

Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.

Warm Regards,

Farfetch

Georgia
1 review
1 helpful vote
Follow Kelvin M.
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Real suspect!
May 21, 2021

I placed a order they immediately took the money out my account. They sent a order number. I thought everything went through ok. I got a email later that day saying they having security issues with the card. They wanted me to take a pic of my card and my I. D showing my address. I never had to do business like this. I'm still waiting on them to tell me if it's a go or not. Bad business

Date of experience: May 21, 2021
North Carolina
1 review
0 helpful votes
Follow Laryce M.
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Great find
August 13, 2021

I was looking for a particular Gucci wallet that was sold out EVERY WHERE but this website. I was skeptical because it seemed too good to be true. Package arrived earlier than state in official packaging! I cannot wait for my hubby to get his anniversary gift!

Date of experience: August 13, 2021
Virginia
1 review
2 helpful votes
Follow Daphne R.
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I have ordered from Fartech in the past with no problems just a little bit slow in the delivery process but it did not bothered me much. I am not sure what is happening to this company but they have one of the worst customer services in the market. I order a pair of glasses. I checking weekly on my account to see where it was on the shipping. It took around two weeks to update that product has been shipped. I did not receive any communication about the tracking number. After around four weeks (more or less) I checked again and noted that it was 'delivered" but I did not receive the merchandise. I emails them. It has taken around two months (also replying to DHL that I have not received any package) to tell me that basically there is nothing that can be done because I waited so long. I have never experience it with any other online company. This is simply unacceptable.

Date of experience: May 7, 2014
Farfetch c. Farfetch Rep
over a year old

Hi Daphne,

We are incredibly sorry to hear about the experience you have had with us and the issues that you have faced with your order. This is far below our standards of service and we will certainly deal with this matter as best we can for you. Please get in touch with our customer service team again and we will gladly assist you further with this.

We are looking forward to hearing from you.

GB
1 review
3 helpful votes
Follow emily b.
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I ordered for Christmas from Sefton boutique and received the package within 24 hours, beautifully wrapped and extremely happy with the product! Fab service, great product and can't wait to shop again!

Date of experience: December 23, 2013
Illinois
1 review
1 helpful vote
Follow Mina N.
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I honestly dont want to complain but this dress is also badly wrinkled. Basically I ordered a blue Esteban cortazar from the same seller and it came wrinkled without a garment bag. So I specifically requested for a garment bag for this order prior to shipping to prevent similar situation. You can take a look at my account history. I spent over $1500 for two dresses and had such a bad experience with packaging. I dont think asking for a protective garment bag for a designer dress is too much to ask.

Date of experience: June 2, 2018
Farfetch c. Farfetch Rep
over a year old

Dear Mina,

Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that the packaging of your order did not met your expectations.

As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.

Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.

Warm Regards,

Farfetch​​

GB
1 review
2 helpful votes
Follow michaela c.
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Really impressed, ordered from farfetch UK for the first time on 4/1/15 and purchased lovely shoes delivered from Cologne, Germany. Paid £18 for 2-4 day DHL delivery where I was able to track my order every step of the way and my delivery arrived on day four 8/1/15. When I called Farfetch UK they were very helpful in letting me know when to expect my parcel and advising me on whether I had to pay custom fees etc ( in this instance I didn't have to). They also send emails about your order, keeping you constantly updated on the whereabouts and ask for feedback, which to me shows that they do care about improving. I think this is an excellent company with great value for money, helpful customer service and most importantly (for me) an excellent delivery time.

Date of experience: January 8, 2015
GB
1 review
3 helpful votes
Follow Charlotte R.
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I bought from three boutiques on farfetch and each parcel arrived within 4 days even though they were coming from all over the world! Really impressive and great clothing. I just with the shipping was a little cheaper but I still paid as I really wanted the bag, coat and bracelet I bought!

Date of experience: March 1, 2013
Texas
1 review
1 helpful vote
Follow P D.
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Ordered two items on a Monday and it got delivered on a Thursday all the way from the UK! Consistent information on the order & delivery throughout the entire process.

Packaging was perfect & so nicely put!

This was my first order ever and I will definitely be ordering from Farfetch more often!

Date of experience: July 23, 2020
Bulgaria
1 review
8 helpful votes
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Never again I will buy from FARFETCH
September 9, 2021

I bought shoes which come damaged. More than 20 days customer support had not help me. Most of time they just didnt answer to my emails.

At the end they send a courier to me to return the shoes and receive my money - of course for that luxury I had to pay the shipping cost, VAT etc for the first shipping.

Never never again!

Absolutely bul$#*!!

There are a lot of better sites in EU - with an original items and perfect customer support.

Date of experience: September 9, 2021
Texas
1 review
4 helpful votes
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Terrible packaging
December 4, 2019

The reason i gave 2 starts because the shipping is fast but the package is not ok. I bought a dolce gabbana bag and it only come with a box, no dust bag for luxury bag? No farfetch tag for refund? No authentication card but whole bunch of intruction cards were placed randomly.

Date of experience: December 4, 2019
California
1 review
0 helpful votes
Follow sara a.
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Will steal your money
August 14, 2023

Have been trying to get a refund for over a month for over $5k of items. Customer service is extremely slow and incompetent. Will take days to get sent a return label. They will try to say your package has been lost or not received by seller so make sure to have receipts

Date of experience: August 14, 2023
North Carolina
1 review
5 helpful votes
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I want to give 0 stars if I could.
Items never got delivered and they show signature proof from a different order and say its delivered. From the order of 6 items only 1 got delivered. I have my camera proof that they are not delivered. They just do not want to accept it and don't want to refund. Never buying from here again. They stole my money! No customer service! They constantly reply saying their tracking shows signed and delivered, they do not even know to look at the right order.

Date of experience: June 8, 2023
GB
1 review
4 helpful votes
Follow Karen D.
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The site and service is awful.

I ordered two items recently. A pair of earrings, which I was called about times because they sent a courier to my location. I was in meetings and couldn't answer. Then I went to return the earrings right after I bought them to only find out they don't accept returns for jewelry, which apparently they state in their T&C, which I never read since I only do business with websites I trust. I don't trust them and will never use them again.

Other issues -- horribly designed site, check-out process poor, shipping too expensive. When I tried to return, I couldn't log into the site (it appeared down) and I had to instant message for a long time with someone to 1) learn I couldn't return 2) cancel my second order because I don't want to do business with them anymore.

It's unfortunate because the concept of the site is great, but execution terrible. They sell very premium items at a high cost, but they are anything but premium.

Date of experience: September 24, 2014
Farfetch c. Farfetch Rep
over a year old

Thank you so much for taking the time out to provide us with feedback. We are very sorry that you were not satisfied with your shopping experience with us.

I can see that you have been corresponding with one of my colleagues and hope you understand the reason why we were unable to accept this return. As stated in our returns policy we are unable to accept returns of earrings for hygiene reasons. I have also passed on your comments regarding the usability of the site and apologize further that you felt it was not user friendly.

Once again, we would like to apologize for any inconvenience caused and hope this does not deter you from purchasing from our site in the future. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.

Thanks
Farfetch

Overview

Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.

service
391
value
376
shipping
384
returns
307
quality
355
This company does not typically respond to reviews
+404