Farfetch

I ordered a product from this company, a gift for my sons birthday. Ordered 17/5 shipped 18/5, money from my account 19/5 plus a fee. The order traveled from Sicily to Rome to Leipzig, Luton, Heathrow Brisbane. Then on to my address where it was stopped not able to be accepted by receiver and returned to sender. No -one contacted me about this, i sent 5 emails at least, no responses, I had to make the calls to talk to these morons, each one telling me a different story. Just gotta wonder whats going on here. Seriously weird. Money still removed from my account and they say they received instructions from their payment provider that they could not proceed with the transaction. WTF. How much money was wasted on freight. They could have called i could have verified that the payment had gone through. Never ever, again.

The purchasing process was so simple, and my items arrived really quickly. Farfetch is a great concept for a store and I am impressed with their prices and variety! Really happy with my purchase, I will be a return customer.

On ordering a garment I received a message telling me to contact FarFetch for any problems. I needed to return the garment (too small) and was given clear instructions for returning it. Reimbursement was made two days after DHL collection. I am impressed by the service.

Farfetch thought I was a fraud. I've never experienced the same problem with any other site before. After processing my payment, Farfetch sent me an email asking for photos of my ID and Credit Card because they believed I was a fraud.
This is BEYOND ridiculous. I told them I will not email my iDs because it may undermine my security. I immediately told them to cancel and I will use another luxury site to purchase shoes for my boyfriend. Thanks for ruining his birthday surprise Farfetch.

This company is filled with liars and sheer thieves. You have been lying to me about my refund for almost one month now. And whenever I call, I get told another lie. How incompetent can you lots be? Lying to me in series of emails. And when I phone the support line with my hard earned money, the call gets dropped on me? I will ensure that nobody I know ever use this service. Be wary of this scam called a company. You might be a victim too. AP5MWK

What a scam.
I ve bought a pair of shoes fratelli rossetti 274£, they sent from Naples(?) a pair of faulty shoes, with the left bigger than the right, sent them back in less than 12 hours, They refuse the return, stating that the sole has been scratched, while the shoes were in those conditions when arrived.Finally they ve found a stupid for a faulty pair of shoes. Big mistake trust farftech. In any case still waiting for the shoes to be sent back after 2 weeks.

I ordered several pairs of shoes from Farfetch. I returned the ones that did not fit. I did not wear them at all. They took over a month to receive the shoes. I had to contact Farfetch to get a return label and that took a few days. I sent them back and after a month, still have not received my refund on some of the shoes. Today I got an email that they are returning a pair to me because they were damaged. I did not damage them. I tried them on and sent them back. I have never had any company do this to me before. I will never buy from Farfetch again.

I purchased a dress and tried to return it within the 14 day window but their online website wasn't working. I tried emailing and calling and was just told since now I'm outside the window I'm out of luck. Now I'm stuck with an expensive dress I'll never wear. They also refuse to have managers call, they prefer to just email saying no help. I would chose zero stars if the option is available.

Ordered a USD 2k handbag (D&G, shipped from Germany to Australia) n received a shabby broken postage box. There is no extra care n minimum wrapping ( only a cloth covering the bag). The bag is scratched not sure during shipping or it is faulty originally. Hesitating to return it after reading all the terrible return experience. Never purchase from them again for sure. Really a shame for such a beautiful designer bag being handled so poorly.

I absolutely love shopping at farfetch the brands they have on there are of celebrity favourites. When ever I can't find a particular item because it's out of stock on other sites I go onto farfetch. Another reason why I rate this site so highly is no matter where in the world an item is you have a choice of nextday delivery, express delivery if in another country which will take a couple of days or standard delivery & you pay for which service you prefer. Also I've saved £338 on a single purchase of a pair of shoes & saved £121 on a top, I will most definitely shop with farfetch again and again. Their sale section has a wide variety I always check there first before I buy elsewhere, I love wearing designer clothes you don't have to always pay the designer price tag. Farfetch is one of my favourite sites to shop at.

They are the most uncooperative people! I placed an order, then found out the long shipping time, so I explained that I will not be home and package will sit outside - they said my problem, they cannot cancel the order.
I bought Canda Goose gloves in a hard to find size, but they ship from Poland - why so far for Boston?

It's a month since they took 330+ USD and delivered nothing. I was in a lengthy communication with the company (5+ calls and multiple emails that were usually not returned). They acknowledged that the parcel had never been delivered even to my country (DHL returned it to the sender in several days), but refused to return the money. They said until they confirm that the seller gets everything back, they would be holding my money. And it went on and on, and on. At some point they said the money will be back by day X, but it never happened and they again started telling that the seller should confirm the packages are back (DHL claims they did return the package). I wrote to PayPal. PayPal considered the case and returned my money yesterday). Farfetch never returned anything. Do not pay with your cards, use PayPal. Otherwise FarFetch will rob you. Or better stay away from them, there are so many sellers now that sell clothing from Europe for kiddos

Really nice Moncler skirt. I have been searching for this kind of Moncler skirt since last year. Tried a couple of skirts but cannot find my size. Finally, I got this one. Love it so much. And shipping is Super. Thanks