Cynthia w.

I bought 3 items online. Two were the wrong size and one was the wrong Item. I tried to return the items. I have been trying to return the items for two months. I had to get Paypal involved. Then River Island said they would refund my money if I returned the items. BUT, after repeated requests, they never sent me a return label or even a return address. Now they say they will send me a label but, "We are still awaiting the return labels from our couriers."

I ordered several pairs of shoes from Farfetch. I returned the ones that did not fit. I did not wear them at all. They took over a month to receive the shoes. I had to contact Farfetch to get a return label and that took a few days. I sent them back and after a month, still have not received my refund on some of the shoes. Today I got an email that they are returning a pair to me because they were damaged. I did not damage them. I tried them on and sent them back. I have never had any company do this to me before. I will never buy from Farfetch again.