Farfetch

I ordered a Converse x Brain Dead Chuck 70 shoe which is 41 Eur. You sent me something I do not even know. I bought it for my sister's birthday and you can not imagine her disappointment when she opened the box. I am your custumer who is from Turkey and I was telling everyone how responsible you are because you were informing me for every step of my cargo. But in the end you victimized me. I am sure you know about the exchange rating with usd and turkish lira, and it is not your fault but it's huge problem for me. I paid all the taxes including the custom duty. They were a lot. I can not pay them one more time. Even it's size is wrong. I do not want to be stressed for the mistake that does not made by me. Waiting for you to compensate the situation. I want exactly what I ordered without paying another custom duty.

I was able to purchase a gift for my spouse via farfetch in which I was so excited, even scored a Black Friday deal! However less than ten minutes later (9 to be exact) I recieved an email saying that I would be reimbursed. HUH? I never asked for a reimbursement. I was bamboozled. This site is a total scam. Do not buy from here.

I just bought some snickers and i was a bit disappointed to see how the package was brought to me. The whole box was destroyed and glued afterwards, and i supposed that this should not happen. Even the inside paper is broken. I completely understand that my be cases when the box is open for border, but still this was a real disappointment to receive the expensive snickers in this way!

I ordered a pair of boots from Farfetch. The order time seemed long to receive a confirmation of item ship (more than a week) which seemed longer than I thought it was supposed to be. When the boots finally arrived, they were two different boots, both for the right foot. I called customer service, who told me they would process as an exchange since the boutique made a mistake, and they would ship me the correct item to replace the wrong ones. I sent the boots back the next day, and then several days later, I called to find out what was going on with my order, and the person I spoke with told me she'd have the other customer service person i had spoken with call me back. I never got a call, and I then a few days later received an email stating I would receive a refund. I won't be ordering from them again.

I loved the idea of this company. The selection is great. The prices can be good if you're knowledgeable. However, the cust service is terrible. I got a notice of a 'good customer' pre sale on thanksgiving. I ordered 2 things. On Monday, I get an email of an additional 20% off. I call and write to see if I'll be refunded the 20% since my order hadn't even shipped. Long story short, no one was available. I didn't get the refund. No US store would treat good customers so badly.

My card was used on this webstei for 1200 eur, i contacted them within 3 hours but they say they are unable to refund my money because the order was sent out, total scam fraudulent company

Why i gave 5 star... because the they send the item its very fast even with pandemic that we facing, but its my fault i dint check the size i mean the length and wide of the card holder... its quite bigger the measurement 12cm (L) 9cm(w) so if want to purchase make sure all the measurement that what u want is correct, its troublesome to return something on online... but so far im quite happy with the product... and its really original from the store...

Totally unreliable
The company does not stand by their customers. My package was lost by DHL, it was a very clear situation, but after almost three weeks of "investigation", I was told that they cannot refund my purchase that I never received

The merchandise did not fit, sizes are not true to size, the quality is not what was expected from Off-White brand, really bad quality. The worse is that it couldn't be exchanged or returned because somewhere in the small letters said that sales were final. A total disaster! I am considering donating the items to the Goodwill or some other reliable company.

My mum signed up to farfetch which me referring her so she can use the 10% discount to buy a chloe drew bag on Monday.
She used the code and at the same time register during check out.
Got an confirmation from paypal that my money has been sent to Farfetch.
However, when my mum didn't recieve any email from farfetch about the order or tracking, she tried to log in to her account. When she clicked the 'orders and return' button it shows no order has been made! I checked my account also and no one apparently used my referral code, even though it has been used!

The estimation date for it to arrive was suppose to be today or yesterday (supposedly during checkout it said) and I have received nothing! I will try calling the phone number

Edit: order has been sorted! Thanks.

Dec 21st i received call from farfetch support, They wanted to validate something on my purchase I made that month and they were series of personal questions about my purchase history and they were looking for previous address, credit card # etc. It felt like more of an interrogation. I have been shopping online for years never in my life i received a nasty call like that. I already paid for the purchase i made from farfetch earlier that week and i was not sure why i received that call from farfetch support. They told me that they wouldn't ship the item until i clarify all these questions which included my personal information and historical purchase details. It was a clear profiling based on my name or nationality. This is unacceptable. Since then i reported this incident and there is no action has been taken!

Bought an iPhone case during the free shipping period, came in bent and unusable. Asked for an exchange and they said that they usually don't accept exchange but my case is an exception. Waited for 2 weeks without any information then asked again. The said that they will only give me a refund for the amount that I have paid for. Slow response during the live chat.

After placing the order in 4 days they sent me an email saying they can't ship my order until I pay the difference amount (almost double the price extra) as the price was not accurate when I placed the order! The email was sent on the day I was expecting to my order to arrive

Customer service didn't help me to solve the issue it was just a waste of time