Farfetch

My 65 year old mom bought my wife a $500 pair of shoes from Farfetch and they were never worn. Farfetch would not let us return or exchange the shoes even though they were never even put on. I wouldn't recommend Farfetch to anyone. This has been horrible.

Farfetch has great items but the customer service Is terrible, pretty much non existing. You can DIE trying to reach them, there is no way! They reply with copy paste emails and phone doesn't pick up.

As long as your order is perfectly placed everything is great, if your order gets messed up by anything I advice you to hold patience. They don't care about your time, patience money or loyalty. For being a high end retailer you'd expect better service. Zara, H&M, Walmart are way more sophisticated than Farfetch when it comes to that. Such a shame!

I never knew that Farfetch was a marketplace for smaller businesses, such as boutiques and emerging designers, so that in itself I was happy to learn [especially happy I received my items from a black owned-woman owned shop in NY I had no idea about ( :]. So far every item I received has been sent with the utmost care and shops out relatively quickly, even international items. Some of my items are missing the Farfetch "security tag" but thankfully I don't need to initiate a return - just something they should note. Every time I have reached out to customer service they have got back to me within the day and are very knowledgeable—it's nice that there doesn't have to be a ton of back and forth correspondence. They are typically able to solve my problem on the first reply and have been super accommodating. I'm more than thrilled with site as it became quite a pleasant surprise.

Farfetch does have great and beautiful selection of products from different brands. They also have great customer service, however, they are extremely overpriced in comparison to other online retailers. For example, right now they're offering 20 percent off some items. But, when I compared it to another store, the price was at least 20 percent higher. So, in essence, it's not really a sale if it's overpriced to begin with.

So excited when receiving my order today. It's a very fast delivery as I have placed my order on last Friday. Unbelievable and shocked that the t shirt comes in damaged condition, there are totally 3 holes broken point of the collar. I contacted FARFETCH customer service right away with photos attachment to showing the product damaged. I wish to get a new proper one for exchanging instead of refunding. This is my second order this year.

My items was received and shipped out the same day. I fell in love with Farfetch because of this. Once my items were delivered they were wrapped and secured beautifully. Would definitely recommend them to anyone!

This is my second time ordering from far fetch and I have not been disappointed. Items come very nicely packaged from stores, and shipping is so fast. Ordered something yesterday morning and got it today!

Customer service representatives are good to talk to. But received the wrong item, which was supposed to be a Christmas gift, so close to Christmas. Had to return it, and literally leaves me no time to shop another one. Frustrating and kinda heartbreaking.

Absolutely disappointing experience with Farfetch. After placing an order, they canceled it citing unavailability of the item in their inventory. Then, miraculously, the item became available again, only to be informed later that it was out of stock once more. This is utterly unacceptable. I strongly advise against shopping here. Farfetch is clearly deceiving customers, and their practices are deceitful

This online store has the policy that once shipping label created and customer wants to cancel; it has to be shipped anyway regardless. Waste of energy and resources for both parts. When to remove or cancel a shipping label is a simple solution. Poor customer service and lack of common sense.

DO NOT BUY FROM THEM. That's all.
Farfetch didn't send customs-required info along with my product. Customs reached out to them for over a week but Farfetch didn't reply so Customs denied clearance. So, FedEx prepared return packaging. I had to call FedEx to get the return packaging shipping info for Farfetch. Even that, Farfetch has still delayed my product. They are completely useless.

FAR FETCH - https://www.farfetch.com/ - DON'T BUY FROM THIS STORE! It's a SCAM!

I don't often buy myself new clothing or accessories, but lately something good happened in my life and I decided to treat myself. I concluded that, out of all the things in the world, I'd like to have a brown Salvatore Ferragamo belt. I could only find the model that I liked on farfetch.com. So, I ordered it from there. It wasn't cheap, but hey! #treatyoself. Around 2 weeks later I received a notification that my order is ready at the pickup point. I rushed to collect the package. It looked intact. Little did I know, inside the package was a little red box and inside the box... NO BELT! Just very expensive AIR! Definitely not what I ordered! I raised this immediately with this so-called store and a couple of days later customer service informed me that they cannot make the refund because on their side everything is fine - the item was sent. Check mate, Greg! You don't have your belt, you don't have your money, and you wasted your time. "Thank you for shopping with us!" So, the message to potential customers of farfetch.com - go somewhere else! Don't allow to get yourself played like I did! Cheers!

Worst service ever! Returned my shoes 2 months ago and still haven't received any updates or refund!
Also ordered a tory burch bag, after two uses the material starting wearing off and cracking,after negotiations all they offered is a 10% refund since the item has been used as if i would've kept it if it was initially in this bad condition. Super disappointed, i need to send them a minimum of 3 emails to get a response and no body even cares!

I've been waiting for phone customer service for half an hour and no one responds. My item was returned and delivered but the return page still says "requested". Emailed twice and get nothing back. Is that how farfetch treat customers? Really sad and disappointed. Worst experience ever.

I left a review based on a bad experience because the customer service didn't repair the problem. Prompted to email again and got no reply. Farfetch owes me $26 for a promotional discount.
They sent a very expensive garment in a single sheet of tissue paper. What if the cardboard box got wet or torn as the previous one did?
No garment bag or wrapper. I had to purchase one from another retailer.

The return for another item was never picked up and no paperwork was sent.
Lost a day waiting for dhl to arrive. They told me they dont do scheduled time slots for pick ups.
Long story short, FF has turned into Yoox, which is a clearance website.
FF is not a luxury site anymore and so they have lost my business.

Farfetch through their appointed courier lost a returned package. For 50 days their customer service agents continue to email me saying that they are"pushing their team." They have pushed absolutely nothing but canned messages and should be ashamed at how they treat customers.