Farfetch

My worst online shopping experience ever. Read through the posts here. Take heed. These guys do not know how to run an online shop. Mistakes from when I made a purchase, all the way to double-charging me with import duties, which took forever to refund. Customer service (if that name even does justice) are helpless, aloof and even arrogant. Worst experience ever. I would not even give this 1 star.

So I didn't consider the fact that Farfetch deletes bad reviews off their website and made the mistake of verifying on their site that they're legit - they're not. My order was supposed to come April 1 - 3. By the third, the tracking on their site shows it did not even ship yet. Okay. So I call their customer service at least five times from then to now. "I'm not sure what's going on, we'll look into it and get back to you" is the usual answer (hint: you will not hear back until you contact them again). I call yesterday and the guy says he doesn't know what's going on but will refund my the shipping costs because I've been patient. Funny enough, I get an email tonight saying but order has been sold to someone else and is now sold out. Um WHAT. Who knew I was taking part in a bidding instead of simply buying a product. Anyways, moral of the story is never buy from Farfetch if you value your time and a quick delivery.

They delivered empty, opened package which was worth of 300 USD, when I tried to get refund, they said nothing can be done since they asked courier and they said they delivered package unopened :) not sure what else would they say. No other proof, just word of the courier. So it means, even tho its luxury company and you could order something over 1 K and if it gets lost/stolen etc... they will not do anything about it, even with the customers who have spend a lot of money throughout the years on their website.

Buyer Beware! Buy direct and don't use Farfetch. I paid full price for Gucci Horsebit slippers which are too small and they say their partner can not return or exchange for a larger size! I should have bought from a large store or Gucci direct. These shoes shipped from the Netherlands- did not realize that otherwise I would not have purchased. Very sad that even though the National Retail Federation has urged extended return policies -Farfetch is not granting me an exception. They are not extending the return policy even though everyone was told to buy early due to shortages and shipping delays due to supply chain problems. Kudos to Best Buy for allowing purchases in Mid-Oct for returns until mid-Jan! Farfetch is not being reasonable! Gucci has not responded to my WhatsApp request to intervene either.

I have been an early and loyal Farfetch customer since 2014 and have bought the majority of my clothes & shoes through them.
I recently made a purchase that was not delivered to me.
Fedex claims they delivered the product to my door and I signed for it. This is false and has never happened in my 20 yrs of ordering online. Farfetch is refusing to refund me for the package which was not delivered by their selected courier, despite my track record and historical spend.
This is NOT a business that can be trusted.

I asked for a help though customer support. What I've got as a reply was a copy-paste standard answer which did not help at all. When I called this out and told that I would rather talk to someone real instead of getting a generic answer which you can also find on FAQ - they have just sent another generic reply. It almost felt like - are they doing this on purpose to piss off their clients?! I'm not sure but overall terrible customer experience.

I have shopped on Farfetch for years. They are a safe site to purchase items internationally, since they handle all the customs forms and courier scheduling. Sometimes designer goods will even be a bit less expensive obtained overseas because of a good exchange rate and no sales tax or VAT. They also require that their vendors to meet a standard of quality, so your items will almost always arrive nicely wrapped and presented. I recently received something that was not up to that standard, and Farfetch arranged for a return even though it was past the return window by the time they got my communication on the problem. I recommend Farfetch without hesitation.

I used to be happy with Farfetch and have actually bought a lot there, but the minute something went wrong with an item, they refused to take responsibility.
My expensive Chloe sandals broke the second time I wore them and could not be fixed to a level that was sustainable, so they tried everything they could to shift responsibility onto their suppliers.
It has taken countless emails and "threats" to get them to issue a refund. And also a lot of weird/disorganised communication from their customer service. It happened in the summer and we now have april! I also spend money on two repairs and asked if they would refund that, they said they would look into it, but they never replied.
I recommend people to stay clear of this place at any cost! They don't seem to follow standard consumer protection laws.

The service and quality of the products deteriorates each time I order. I returned my order over a month ago and sent three emails asking for a status update but no response and unsurprisingly my refund hasn't come in. They treat me like garbage despite being a high access member. I'm worried how new customers will be treated.

Shipping was good. Packaging could have been better. Overall i am happy with the purchase. Expected the jeans to be bit more thicker material, but they are very thin material to feel in hand. Especially for being a GOLD member shipping should be free, but they still charge a fee for the postage.

I order from Farfetch often and I can often find deals/steals on items outside of the US and they arrive within days. (I'm shocked to see negative reviews but they are not my experience so I can't argue.) All of the pricing includes import and customs fees so you won't be surprised with another bill after your items arrive. All items are genuine and usually arrive in custom/boutique packaging with notes from the retailers. Even though you are ordering online you still get the luxury treatment.

The only hesitation I have about writing a positive review is that I don't really want others to find this gold mine and snatch up the items that I want.

I paid for the goods on December 16, on December 25 the earrings arrived, but they were broken, I issued a refund immediately, the return came to them on January 1. Today is January 18, the money was not returned to me. I answer in the process of returning, but how long to wait a month has already passed, 3 months or a year? Please help me

I'm really upset and angry that they will not refund me £355. My parcel was signed by someone I don't know. They refused to refund even through the tracking clearly states some random man's name. Eventually had to make a chargeback claim with my bank and was successful. Stay away from this company they even get people to write good reviews.

Im absolutely satisfied ordering via Farfetch. They provide excellent range of best brands, great range of good quality products and perfect Customer Service support. Also they are perfect in packaging, fast shipping, easy returns and refunds in short period of time. Alsom I highly appreciate that when some article Im interested in come back on stock again, in size that fits me - they send the note to be able to make an order.