FansEdgeReviews 791

I ordered a sweatshirt and they happily took the money out of my account right away. The sweatshirt I ordered said it would ship in one business day, well 4 days later it still says processing! I thought I would get it by this weekend as I was going to the badger game but looks like I'm not going to be getting it as it is still processing! They just want your money and once they get it, they don't care about their customer service! Never ordering from here again!

We ordered shirts for our kid's first Ole Miss game. I started contacting customer service as soon as I was saw that they were not shipped in time to get to me. I called and did ridiculous on line chat help. Emailed countless times and got nothing but auto replies. Meanwhile I had to take time off of work to travel to a Mississippi Walmart to get shirts to replace the ones I ordered. Huge cost for one game experience. Still getting auto responses. Wish I had checked these ratings before I ordered. I paid for expedited shipping and warned customer service over and over that I wanted to cancel if they would not get here by Friday before game day. They continued to make the shirts and send them to be delivered too late. I want my money back and they want auto response. I am sure they will win in the end. I was getting notices from Fed Ex that they were being delivered as we were headed to the game. Probably drove right past them on the HWY. AWFUL!

FansEdge and Fanatics use FedEx Smart Post Shipping which is absolutely horribly slow! USPS priority or even regular snail mail is faster than FedEx Smart Post! Their items are good, just if you are needing it any time soon, don't expect it for at least 2 weeks, as long as they are using FedEx. I'm going to have to start looking elsewhere for my Alabama gear. I have 2 orders from Fanatics and 1 from FansEdge that I am impatiently waiting for... It's only been a week! I've ordered from other companies at the same time or a couple days later and have gotten the stuff, but they didn't ship through FedEx, only USPS and UPS.

I ordered a pull-over back on 9-21 and I was very pleased to receive the "conformation email" telling me that my package had shipped, the following day. A week later, I call Fedex to see if their fracker was broken, and they assured me that it was not broken and they had not received my shipment from fans edge. So I call fans edge... I am then given the run around by the lady on customer service about how, and I quote; "Of course Fedex is going to tell you they never received it, they lost it and don't know where it is." Packages don't just get lost when they leave the warehouse. They are immediately scanned and put into a system. What happened was my order never left the warehouse. Fansedge sends out a fake "shipment conformation email" that really just means, we have created a label and we will ship it eventually, if ever. So fans edge "has no idea where my package is, and neither does Fedex (because they never received it). I demanded a refund and was assured it would be given to me in 2-10 business days... We will see. If they at least hold up their end of the bargain here, I'll post another review confirming that they did.

I ordered 10 days ago and they haven't sent me anything since. The website and invoicer said It WOULD ship within 5 days. I got on chat today and they told me the order was delayed (Duh) and the would get back within 24 - 46 hours (what you wanna bet). They did offer me a $10 coupon for the future in case I decide I need another screwing. Should have looked here first. Next stop... BBB. Surprise Surprise... They are not accredited, of course, but the site shows that there is a BBB alert out on this company. If you have ordered from them, try to get your money back NOW! Call your credit card company if they do not cooperate.

I should have come here first before ordering... my mistake. This place sucks. I placed an order on August 28. Priority shipping. Money was withdrawn from my account two days later. Today is Sept 16th and the order has yet to ship. We were given a tracking number and sent an e-mail that said it was shipping. We were ordering spirit items to wear to a college game my son was playing in and thought we would give them plenty of time. It looks like not enough. Today, by the chat, (which is the only way you can contact someone "live", but don't bother, they know nothing more than you can find out on the website) they offered to reprocess the order, (which will take 2-3 business days), so much for having things by the ball game this weekend. I guess 3 1/2 weeks leeway to receive items isn't enough time frame for them to complete their job. My guess is they collect your money and then go "buy" your items from another website that is cheaper and then send it to you, taking the margin. No warehouse, nothing... just my guess. What a schlock operation. Save your money and go to a more reputable firm. Do not be stupid and ignore these ratings. They're here for a reason.

I ordered a jersey for my son's birthday on 9/4 and used my shoprunner account, which guarantees 2 day shipping. I received the confirmation email that it was shipped via ShopRunner, but when I went on the tracking site, it showed regular delivery. It's now 9/15 and the order isn't here and my son's birthday is in two days. Customer service first told me that it was not shipped 2 day shipping and today I was told that it WAS sent via 2 day shipping but got lost in the mail. Tracking shows that it's at a sorting facility. They say I'm getting a refund, but I won't hold my breath.

EDITED: Response below says that the original item was delivered and implies that I have two items. NOT TRUE. I have never recieved that item. I was sent another jersey via overnight delivery only after Google Trusted Stores got involved.

I orderd a shirt from their website, paid for three day shipping, it has been over a week now, still dont have my shirt. I called them up a few times and for three straight days they gave me the same answer, your order is getting ready to ship out that day. I have proof of the conversation i had with one of their reps promising that it would ship out that day, and never shipped. I will never shop here again and i will not recommend fansedge to anyone!

Almost didn't order some hard to find Warrior shirts I found on the site due to some of the reviews here. Placed order July 26, and received shirts July 31; obviously, great service on the purchase and the shirts are awesome! I will definitely order again (eyeing some SF Giant shirts).

Ordered a jersey over two weeks ago and received a tracking number and for 2 weeks it's says it's processing through the sort facility, status never gets updated, I've emailed them numerous times and they keep telling me to wait a few more days. I emailed them today to say if they didn't have a status or issue me a refund, I'd be reporting their company. HORRIBLE experience. I've never had issues with online shopping until now. DO NOT USE THEM.

I ordered something for my mom... tried to get it here around christmas but i wasnt pressed. I didn't understand why they all of a sudden didn't feel the need to deliver my package. Let me say this... i just started having a problem with them after about 3 years of perfect delivery.

So i checked the tracking and they sent it back to the company without even trying to deliver. Post offices don't close until noon on saturday, and they "tried" to deliver at 9 am. yea... right

I called and asked why...

"excuse me sir, we dont deliver to P. O. boxes... we can deliver to your apartment"

Um NO!

Cmon!

I've had multiple deliveries go to my P. O. box with no issue and now its a problem?

On top of that, i live in an apartment... why would i let a mail carrier set my package in an open setting because my box is too small?

And then someone will probably steal it? No sir!

So i asked for a refund and JUST NOW got a FULL refund.

They were trying to keep my shipping and state tax!

Avoid fans edge and fanatics!

I must find an alternative though!