From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 148th among Jersey sites.
I wish I'd seen these reviews before I placed my order. I ordered a shirt the 1st week of October... got it just before Halloween and the fit was so awkward and bad, had to return. Submitted my return via mail first week of November and now as of DECEMBER FIFTEENTH I just got my refund. No communication, no emails saying the received my item, no email saying they issued a refund, nothing. HATE THEM. Customer service always put it off saying "lets just wait lets just wait" but it was over two months for a resolution. Unbelievable.
I placed an order before reading the reviews of this company. Needless to say I was scared! However, I was pleasantly surprised. I placed an order for a jersey on December 9th, and received the package this morning, the 15th. Exactly what I ordered and before it was promised. I think I lucked out! I would order from this company again.
Hello Kate,
Thank you for your feedback! We are so happy to hear that you received your order with no problems at all!
We love hearing from our customers and appreciate you taking the time to let us know about your positive experience!
Please let us know if there is anything we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Placed order on 11/30. Its now 12/15 and still haven't received my items. Called and spoke to a girl who told me my items have been lost and she would submit a new request- I asked if she can expedite because they messed up and she said she couldn't. I ordered these 2 weeks ago and needed it by this Friday and they're still missing. I emailed customer support twice and didn't get any emails back. Contacted FedEx and they said they haven't even left the shipping center.
Hello Alyson,
Thank you for your feedback. We sincerely apologize that your order was lost in transit.
Upon review of the order, we show a full refund has been processed for the lost package as all items ordered are currently out of stock. This refund will reflect back in your bank account within the next 2-10 business days.
We value your business and understand we let you down with this order. We would love the opportunity to make this up to you. We see you have already been issued $30.00 in Fan Cash for the overall inconvenience that can be used towards a future purchase with us at any time. In addition, we would love to waive and expedite your shipping on your next order with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered a Nike Baylor Bears shirt for my son for Christmas on 12/01/15. It shipped out on the 3rd, and I was supposed to get it in 3 to 7 business days. I still don't have it. After having no tracking information show up for 11 days, finally today it was updated and I'm supposed to get it on the 16th. We'll see... Also, did not realize Fans Edge is basically Fanatics.com and ordered my son a Baylor hoodie last week for Christmas. Still has not shipped out yet and once I figured out these 2 companies were the same, I tried to cancel the hoodie order. They wouldn't let me nor did they give me an option to expedited shipping so I know I will not receive the hoodie in time for Christmas. If you have to order from either of these companies, make sure you order it 3 weeks ahead of time.
Hello Jennifer. Thank you for your feedback! We apologize that you still have not received your package. It appears that FedEx is having some delays. You should receive your package on the 16th. We have refunded your shipping charges and we have given you some store credit for the inconvenience. Please log in to your account on the website to see the credit. Also, the order number for the order you are referring to is 21-12815-2151848614. And again, our apologies. Sincerely, Karmen, Senior Fan Advocate for FansEdge
I ordered from this website and I should've listened to everyone. It's a MAJOR head ache. I was online and on the phone for a good 2 hours with the supervisor and 3 other workers. One of the worker stated that my package was lost and so they would send me another. Then the supervisor said it wasn't lost. No tracking information has been put up by FEDEX. I highly even doubt they sent it. They probably didn't even have the product I bought. FedEx is really good about scanning things once they are received. This is the worst company I have ever bought off. NEVER AGAIN! Save the troubles and save the head aches and don't order!
Hello Rebecah,
Thank you for your feedback. We sincerely apologize for the inconvenience and incorrect information that has been provided regarding your most recent order with us.
Upon review of the order, we can confirm the item did leave our facility on December 9,201 via FedEx tracking number 61299998941683040517.
According to FedEx, the item will be delivered to you on December 16,2015. At this time the package is in transit to you and has not been lost.
We value your business and realize how frustrating this must be for you. For the inconvenience, we have processed a refund of $4.99 that was paid for shipping back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I was worried about ordering from this site, but I took a chance. I ordered on a Wednesday and received the order the following Thursday. The product was just as described.
Hello Stephanie,
Thank you so much for your feedback! We love hearing from our customers and are so happy to know that you had a great experience with your first order from us!
Please let us know if there is anything we can do for you!
Sincerely,
Lauren E
Senior Fan Advocate
Ordered two items with 20% discount. Most expensive one at $24.99, or $19.99 with discount. They can't deliver that item after it took them 5 days to figure out that info from THEIR OWN WAREHOUSE! They say they will credit my CC the $19.99, but alas not the tax and shipping. SO I end up paying $16.79 for a $8.76 pair of freaking socks (were at $10.95 before 20% discount). OH but I get $10 in fansedge dollars! Like I would want to order something more from these people?... NOT!
Hello Timothy. Thank you for your feedback! We apologize for the oversight of refunding your taxes for the item that was cancelled from your order. We have now issued that refund for you. We have also refunded the original shipping charges as a one-time courtesy, since we are shipping you an item. Please allow 2-10 business days for the refund to post back to your original form of payment. Sincerely, Karmen
Needed to place an order for a team we cannot get In Canada. Placed the order on the site and it told me free delivery. When I get to the end of the order it tells me I cant have free deliver because I live in Canada. I paid the 14.95 because this is a birthday gift and wanted in time for the game Thursday December 17th. My order was placed two weeks in advance. Follow the shipping it is now in Columbus Ohio! It is now December 11. Called and nobody knows why its in Columbus. Don't order from here I should have listened to the other reviews!
Thanks for your reply but this doesn't help me. I paid for the package to arrive in 5-10 business days. I just spoke to two of your agents. One suggested I place another order and it would be expedited. When I questioned why my first order wasn't expedited she put me on a long hold to come back and say I was right she can't expedite. Good thing I didn't place another order! I also called the shipping company who told me my package was never in Cheektowaga so I ask... Why is that your site said it was sitting there for 5 days.? I paid for 5-10 business days and that is what I would like. This was a gift and the game is Thursday not Friday.! A company this size should be able to deliver on its promises.
Hello Michelle,
Thank you for your feedback. We apologize that the tracking information on your order is not updated on a daily basis.
Upon review of the order, we can confirm the package did leave our facility on December 7th and with the shipping method in place of 5-10 business days, your order should be delivered to you no later than December 21,2015. Please be advised that it is common for International tracking to not update as frequently as Domestic.
We appreciate your patience and assure you that in the event that the order is not received we will be happy to process a full refund or replacement.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Promised 3 day shipping... didn't leave their facility for 5 days... then 7 days from FedEx to local USPS where no tracking information was sent... Sent two emails to FansEdge 6 days apart- with no response at all... FansEdge sucks... I have over a hundred different OU t-shirts and will use any company besides them from now on.
Received messages from Fansedge basically stating that this was within the time frame stated (which of course is another lie)... I will never order from these clowns again.
Hello Kelly. Thank you for your feedback! We apologize that you have not received your order yet. It shipped on December 3rd, which was within the 3 business days stated on the website. Since you have ground shipping, that takes 3-7 business days to be delivered. You should receive your package Monday, December 14th. Your package has not yet been delivered to your local post office, but will be delivered there soon. Please let us know if you need further assistance. Sincerely, Karmen
I ordered items on Saturday 12/05. On all my items it said, "this item ships within 2 business days." Per FedEx tracking, a label was created on Monday 12/07. These items have not been shipped, it's been over 2 business days and there isn't an estimated delivery date or any update since the label was created on Monday. I wish I would have read the reviews first because I would not have ordered from this website. I hope u get these items before Christmas... not a happy customer.
Hello Eliza,
Thank you for your feedback. We sincerely apologize for the delay with FedEx updating the tracking information.
We understand this can be concerning. At this time, FedEx has updated and your expected delivery date is December 15,2015. You can see this here: https://www.fedex.com/apps/fedextrack/index.html?action=track&tracknumbers=61299998941681707979&locale=en_US&cntry_code=us.
We appreciate your patience and look forward to serving you again soon. Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Why is it you say the estimated shipping time is 3 days? This is not a truthful statement, as it took days for my order to be sent to the shipping company and then an additional eight days for it to be shipped. Extremely disappointing. Will not be ordering from here again.
**Update: The estimated shipping date has become even later than before. Previously it was estimated to ship on 12/16, now it is 12/18. Very disappointing.
Hello Josh. Thank you for your feedback! We apologize for any confusion or inconvenience regarding the shipping of your order. The item you ordered stated that it ships within 3 BUSINESS DAYS. Your item shipped on the second business day, December 7th. Since you chose ground shipping on the order, that takes 3-7 business days to deliver and you should get your package December 16th. Please let us know if you need further assistance. Sincerely, Karmen
Have ordered several times and each time has been at least one problem. Ordered a MN Golden Gophers hoodie for my grandson and a stocking hat. Hat is marginally correct color. Hoodie was NOWHERE near the Gophers maroon. Sizing is inconsistent and exchange process is cumbersome. Don't waste your time and money!
Hello Sharla. Thank you for your feedback! We apologize that you are needing to return items. We have waived the return fees for you, in case you want to return the items for a refund. We also gave you some merchandise credit for any inconvenience you have experienced. Please let us know if there is anything else we can assist you with. Sincerely, Karmen
I ordered my dad a Marcus Mariota jersey from fansedge for Christmas on November 30, and received it today. It was shipped and delivered in 8 days! I'm very satisfied. After I ordered it, I figured id look at the reviews for this company(I know, that was something people do before hand) and alot of it was horrible and I started to get nervous that maybe this would happen to me. But everything was perfect! I would most def order from this company again and recommend to family and friends. Also, the jersey was on sale at the time I ordered it. 20% off of $100, and free shipping. In all I paid $79.99. Couldn't beat that. Love Fansedge! And I know my dad will too when he gets his present! ❤
Hello Melissa,
Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience.
Sincerely,
Lauren E
Senior Fan Advocate
Been 6 days since I ordered my custom jersey and it still hasn't left the facility yet. Wondering if it's taking longer because it is custom, but if that is the case, I shouldn't have been told that it would be delivered in 5 days in the confirmation email
Hello Mason,
We apologize that your item has not yet shipped. Typically our custom items require 5 business days to process which is stated on the website at the time of purchase.
We would be more than happy to review the order to provide additional information about it's progress. Please contact us with your order number, email address, or first and last name so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
I foolishly read reviews after spending a fair bit of money on a hockey jersey for my brothers Xmas present- and was very scared! I bought a second gift, despite spending almost $300 on this, as I thought it wouldn't turn up. However, the jersey arrived before expected date, being shipped internationally, leaving me loads of time before Christmas to wrap it up. I know he's going to love it, and all of my interactions with this company have only been positive :)
Hello Rob,
Thank you so much for your feedback! We are so happy to hear that you received your order in plenty of time for the holiday. We truly appreciate you taking the time to let us know about your positive experience.
Please let us know if there is anything we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I purchased multiple New England Patriots items from Fans Edge and one the items was incorrect. I ordered a Pats infant boys hat and I received Green Bay woman's socks. I emailed the customer service address and received a generic response and no hat was sent. With 4 kids and working 10 hour days calling customer service is tough. When I would remember I didn't have the time and when I had the time I didn't remember. So when I finally remembered to call a month later I was told the hat would sent out when the received their socks. Well by that time I won't need the winter hat. You're mistake not mine but I am being inconvenienced. So I told customer service to just refund me once they receive the socks. Then they can all of sudden send the hat before they receive the socks. Seriously I spent over $300 on items if I was trying to scam you for some socks (which I live in Chicago, I am not going to wear Green Bay socks) or trying to scam a free item, someone would say they were missing the $70 jersey not the $12 hat. So at the end of the day the hat is being sent and they said they would waive the return label fee... hmm I would sure so hope so, I wouldn't pay for shipping on an item I already paid shipping for because someone sent me the wrong item... that should be a mute point. Just expected better from a big company, mistakes happen but if I could have received an email back in the first place I would had my hat a month ago. Off to the post office I go to buy a box and return socks I didn't want.
Hello Azure,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced with your most recent order with us. We would be more than happy to help.
Upon review of your order, we do show the replacement hat has left our facility today and should be delivered to you tomorrow, December 8,2015. The tracking number for your replacement is 657694590556.
At this time if you have not yet sent the socks back, please do not worry about doing so. We understand how much of an inconvenience it is and do not wish to put you through any more hassle.
We value your business and realize we let you down with this order. In an effort to win back your trust we have processed a refund for the hat and issued an additional merchandise credit to your account that can be used towards a future purchase with us.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
On Black Friday I purchased 10 blaster boxes of upper deck 15-16 series 1 hockey cards. There was a 25% percent off sale snd I got 10 for the price of 8 with free shipping, so it was a deal I couldn't pass up. I was pretty nervous after reading all the reviews, but fans edge delivered. I got the product the middle of the next week and everything was great. Definitely recommend fans edge.
Hello Joe,
Thank you so much for your feedback! We love hearing from our customers and are extremely pleased to know that you received your order with no issues! Thank you for taking the time to let us know about your positive experience.
Please let us know if there is anything we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered two garments from FansEdge over a week ago and haven't received them yet. The FedEx package tracking hasn't updated since they sent m the tracking number and the delivery date was scheduled for yesterday. I sent an email to customer service today, so we'll see if they get back with me. These were gifts that I wasn't able to give to my family members over the Thanksgiving holiday.
Hello Tayla,
Thank you for your feedback. We sincerely apologize that your order has not yet been received and that you were not able to provide the items to the family members that you purchased them for.
Upon review of the order, we do show that by now the tracking should have updated to reflect a delivery date. Unfortunately since it has not, we would consider the package to be lost in transit at this time.
All items originally purchased are currently out of stock so a full refund has been processed back to your original form of payment. We understand that we dropped the ball on this order and would like the opportunity to make this up to you.
For the inconvenience we have issued a merchandise credit to your account that can be used towards a future purchase with us. We have sent a separate message to you at this time with the login instructions.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
First mess is cleaned up satisfactory (Customer Service personnel is horrible and cannot do anything, at the end problem is solved by Fans Advocate after complain lodged here).
However, they sent WRONG item, different to what being pictured on their website.
Write email request asking for procedure to exchange (not even ask for refund), and they choose to ignore the request twice (once to customer service and another to Fans Advocate).
Request sent 3 weeks ago, still hasn't get any reply from any of them.
Save yourself from wasting your time, and order from other company.
FansEdge reputation is indeed truly mirorred on 1.5 star they've got here...
Hello Bernhard,
Thank you for your feedback. We sincerely apologize that one of the items on your order was found to be out of stock.
We would be more than happy to assist with placing a new order for the alternate item with free shipping. We attempted to contact you via the phone number on file for the order but were not able to get through.
Please reach out to us with a good contact number that way we can better assist.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a football (not American) jersey on Monday November 23 and I'm writing this November 30 the next Monday and it still hasn't come yet. But I think Fansedgr is based in Florida and I'm in New York so maybe that's why it hasn't come but I picked Fansedgr because it was the cheapest and I like it
Hello Heraldo,
Thank you for your feedback. We apologize that you have not yet received your order.
Upon review of the order, we do show the item purchased has a processing time of 5 business days and should leave our facility no later than, tomorrow, December 1,2015.
At this time we have expedited your shipping to next business day at no additional cost that way once the item does ship out we can get it to you as quickly as possible. Once the item leaves our facility you will receive an email confirmation with your tracking number.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
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Hello Angela,
Thank you for your feedback. We sincerely apologize that it took so long for your return to be processed.
Typically, it takes 7-10 business days for us to receive a return and once received, up to 10 business days to process the refund. We apologize again that we did not maintain this time frame when it came to your order.
We value your business and would love the opportunity to make this up to you.
In an effort to win back your trust, we have issued a merchandise credit to your account that can be used at any time towards a future purchase with us. We have sent a private message to you with the login instructions.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate