FansEdgeReviews 791

After deciding i wanted a jersey i was back and forth between the nflshop and fansedge. After reading most reviews for both sites which were both not so great, and after weighing out both good and negative reviews i decided on going with fansedge. Mind you my stomach was in knots once i made the purchase due to previous reviews. However soon after i revieved my confirmation email and the following day an email saying it had shipped. And was kept up to date day by day thru fedex tracking system. I was always in the know of where my pkg was at all times and it came on the exact day of the original estimated date of delivery. Couldnt be happier as well as relieved! Dont know if it had to do with all the previous complaints but fansedge has definitely stepped their game up, I will definitely buy from them in the future- worry free!

Ordered over $600 worth of merchandise for an upcoming trip to a College Football game with delivery to Canada. According to the tracking, four days after placing my order my order had made its way across the border into Canada, which was a good sign. However, once this happened the shipping of my order did not progress any further.

Reached out several times to their Customer Service concerned about the shipping on my order, but they kept telling me to just wait, as their site advertised it would take up to 10 business days from the order date to arrive. 10 business days pass, and still hasn't moved. Tried many times to get an answer on what happened to my order, but their customer service team kept dodging my question and asking if they could re-ship it for me. The trip was approaching too quickly to trust these numskulls to ship my order again, so I asked for a full refund. This is the only thing they were able to do properly.

I left 17 business days between the date of my order and the date I needed the merchandise delivered to me. Apparently "5-10 business days" is a rough guideline for their shipping to Canada and nothing more. They would rather admit defeat and refund me than make a single ounce of effort to locate my original large order, which they apparently lost somehow. Don't fall for this site and their constant "Flash Sales", it's not worth the customer service headache, particularly if you're outside of the United States.

I bought a University of North Carolina-Chapel Hill Hooded Sweatshirt from FansEdge. About one year after the purchase, when I removed it from the washing machine, I noticed the left sleeve had noticeable holes in two places. Obviously the material is of poor quality.

In comparison to many brand name sweat clothes, like Champion, Adidas, etc., which I have had for more than 5 years, I never had a problem after washing the clothes countless times.

When I called the company's Customer Service Department on November 22,2015, the representative refused to replace it despite that I saved my receipt. The company doesn't stand behind their products. Don't ever do business with this company!

I received three replies from FansEdge to my original review above. Two came from Sarah and a third from Lauren. In response to Sarah's first request, I sent her my order number and email address which is from the original FansEdge invoice still in my possession. Sarah wrote back, "Unfortunately we were not able to locate any order(s) under that email address or order number." How suspicious!... Per her request, I then emailed her my full name and billing address.

A day later Lauren responded that, "We have reviewed the order and show that the item has already been replaced once so at this time we will not be able to process another replacement... but will issue you a $15 merchandise credit to your account that can be used towards a new item." This information is false because FansEdge never replaced the torn sweatshirt! Furthermore, the $15 credit is unacceptable because FansEdge should replace the sweatshirt with a new one!

What an incredible waste of time to deal with this company which has no credibility!

I ordered a long sleeve shirt for my wife on a Sunday, because we were going to the game the following weekend. I upgraded the shipping to the 2 day option and paid as much on shipping as I did for the shirt. Well to make a long story short the shirt didn't arrive in time, so I had to drive 30 mins to the nearsest mall to purchase another shirt for her. I got the email on the following Monday saying it had been shipped. So it took 6 days to deliver 1 shirt form FL to GA? Such bs. I definetly will not be shopping at Fans Edge until they switch carriers to UPS.

Ordered a sweatshirt Saturday to wear to a game the following weekend. Thought about going with faster shipping than the standard option, but I didn't, because after all, how long could it take to ship a sweatshirt? BIG mistake. FedEx SmartPost is THE WORST. I received prompt notification that my order had shipped, and tracking said it would arrive Thursday. Nope. Now it says Monday. SIX business days to go across two states -- are you kidding me? Please, FansEdge, find a better way to ship your products!

OMG! I am so excited. I ain't going to lie I read the reviews and I was truly worried. But fans edge had a sale and I just had to take a chance. I wasn't pressed for time nor did I pay an additional fee for a faster delivery to receive my football gloves for my son. I just ordered a jersey on separate order for Christmas. Most of the bad reviews where based on people who paid additional fees to have a faster delivery but keep in mind mother nature also plays a part in deliveries being delayed regardless what you pay. Word to the wise: plan ahead. Or be creative in presenting your delayed order in a package with a little note saying "your gift is delayed " I love Fans Edge. Gloves look amazing.

Surprisingly got my order on time, unlike everyone else here. I am shocked that there are no reviews on the sizing of these items! I normally fit into a small or medium. I ordered all mediums here and each and every item I received is severely undersized. Now I will have to pay to return the items and I'm not sure I even want to exchange them because I have no idea if a larger size will even suffice or if they will be just as severely undersized as the items I now have. Think about it before you order from here.

I placed an order on November 9; on November 10 I received an email with a tracking number saying the order had shipped. When I checked the tracking information, it said that the order had been delivered to another state on October 24 (sixteen days before I ordered it)
The customer service explanation was that FedEx reuses their tracking numbers "at this time of year" and the only resolution was that I call FedEx and ask if they knew anything.
After twenty minutes of arguing they discovered that maybe the order wasn't shipped until November 12 but had no idea how I got an email two days before it shipped - but no matter what, I would have to call FedEx to find out if they know about my order.

I ordered the new england patriots carl banks 3 in 1 jacket in a 3x, trying to catch it in stock is like playing the lottery. I was very excited when I was able to finally order but total disappointment when I received the jacket and the stitching was incomplete on the hood. The hood has to stitching lines and one of them had 2 pieces of thread and inch and half long about half an inch apart. When you pull on the thread it pulls the whole line of thread, real disappointment especially now that its out of stock again and customer service can only offer a refund and not another coat since its out of stock right now. There policy is you only have 15 days to return so I have to watch the site non stop to try and catch this jacket in stock again, pay for another coat and then return this damaged one and get a refund. Otherwise pay more at an alteration place to fix there poor sewing quality. I was told stock updates daily at any time of the day, so this will be a real pain! I purchased for my father for a Christmas present and will be the last time shopping on fanedge.com. I posted this review on there site but it still shows no reviews on the product, which makes me doubtful on the honesty of this company.

My head is still spinning at the customer service I received today from Fan's Edge representative "Lakeisha."

I stated to her my issue three times.

First time: She must have had multiple chats going on because she said she could not find my order #. (I didn't ever have an order... I was asking about a discount code).

Second time: She tells me that a certain sale that was going on never happened. Meanwhile, I have the e-mail pulled up right on my phone. HOW IS AN EMPLOYEE THERE NOT AWARE OF THE PROMOTIONS GOING ON.

Third time: Her English was atrocious. Taken directly from our chat: "Where is you seeing that information." Seriously.
I told her where I was seeing it, AGAIN, and she told me that the promotion I was discussing never happened.

My mind is blown. Fansedge/Fanatics are developing a monopoly on sports ecommerce, so I guess service is due to suffer because it's getting to be that the consumer has no other choice?

Doug Mack would and should be embarrassed by this.

Ordered on a Sunday, didnt get shipping confirmation until WED, my 2 attempts to talk to someone were turned away since I did not have a shipping number... when I did talk to some woman she was very rude, didn't know when my order was actually shipped, and kept repeating "It shows it has shipped"... could not give me a location due to using "lasership" (never heard of them before, and hope to never again), when I ordered the coat, the shipping said estimated delivery date of the 5th, my sons birthday, called on the 4th and Fans edge changed my shipping method to lower their cost, its all in their policy in the fine print, and not expected to be here until the 8th now... such BS... Never will I use them again, and unless this coat is perfect it will be going back on principle alone.

I bought World Series gear the day the mets clinched that night I placed my order to be exact and I didn't get my order till the day after the mets lost in game five! The mets clinched on October 21st! I didn't get my order till the 2nd of November this is bull****. Then I emailed them a couple days in and asked for a order number or tracking number and they gave me one that didn't work because they overnighted the package the 1st. DONT ORDER OFF THIS SCAM OF A WEBSITE.

Fans Edge needs to evaluate their shipping program and customer service representatives. I ordered a gift on Oct. 23rd with 3 day express shipping to go from Ohio to NJ. On Weds Oct. 28th when it wasn't received looked to see when it shipped and order was still processing. I called and was told the order was a special order and would ship No later then Oct. 28 th, that being said it was after shipping hours on the 28 th so it wasn't being shipped on the latest the 28 th. It did not ship until the 29 th. Now they tell me it is 3 business days for shipping so now it wouldn't get their until Tuesday Nov 3rd. I called the shipping company and they said it would be their on Sunday, but when I called Fans Edge the customer service rep told me no packages get delivered on weekends. So now I got very upset. I wanted the gift for my sister to wear to the World Series games and now it didn't look like she would ever get to wear it to the games. One hand doesn't know what the other hand is doing. The hat finally arrived Sunday afternoon just before they were getting ready to head out to the game. I believe it was the shipping company not Fans Edge that got the package their for me on Sunday when I explained the situation to Lazership on the phone. Wish I had read all the reviews here before I ordered. Not worth the aggravation to get your items. Also like others have posted they take their money right away even before orders are processed for shipping.

Ordered "Chicago wants it more" hoodie from them on October 16th for $69.95. Excited to wear it during their push to the 2016 World Series. After not hearing anything from them I contacted them on October 20th. They said it was delayed and would ship out soon. On October 22 I contacted them again saying how disappointed I was. They responded by saying they'd give me a $10 credit on my account thinking that would make the problem go away. Sadly today is October 24th. The Cubs are no longer in the run and MLB.com has the same hoodie on clearance for $47.97. (After all who pays full price for a shirt that says "... Wants it more" after said team has been eliminated.) and I have finally received an email stating the item has shipped. I contacted them again showing them screen captures and all of the marked down hoodie and they replied "they didn't understand what I want" I replied that I was still very upset and the $10 credit towards a future purchase is an insult more than helpful and wasn't good enough. They simply just replied their return policy. When I ordered the shirt I actually bragged about them on a bunch of social media groups about the free shipping deal. Now I guess I have a different story to tell those thousands of fans.