FansEdgeReviews 791

I ordered a Houston Cougars women's strong slim fit shirt size medium for my mom (order number *******), a Houston Cougars baseball cap for my sister (*******), and a Peach Bowl shirt for my dad on 12/12/15 for Christmas and I didn't receive any type of email that the first two items were shipped or any tracking number until I emailed them on 12/20/15 when they told me that they would deliver it by 12/24/15. I finally got it at 8PM on the 24th but unfortunately the Cougars shirt did not fit my mom. I proceeded to return the shirt with their easy pack label (I got free shipping because I spent over $40 and they were having a free shipping promotion on orders over $40). I have been tracking the shirt online and have even visited my local post office and it has not even gotten there yet, after 18 days. My post office has told me that the label provided does not provide for quick shipping and has said it might take 30 to 60 days. In the meantime I ordered the same shirt of a larger size. For this order I got an email that for any return, if the easy shipping label is used, $5.50 will be taken from the return. I was really surprised (again) because I NEVER received any type of email like this for my shirt the first time I ordered it. I even have called customer service 3 times and all 3 times I was assured of a FULL return and none of the associates told me about the $5.50 fee. The return still has not been delivered and now, based on some of these reviews, I'm worried that I'll have problems getting my refund despite their 365 day return... It seems like I am getting one unfortunate surprise after another. For all this trouble I should have known not to reorder the shirt but I wanted my mom to have the correct size. Very disappointed and I'm not sure what to expect in the end.

I ordered a 2004 David Ortiz autographed baseball with the inscription Reverse the Curse on it. To Fansedge's credit, the item did arrive in a timely manner. However, the inscription was difficult to read, so I called customer service, explained the situation and was told they would send out a replacement and for me to return the item using the instructions in the package. I returned the item and then the problems began.

I started receiving emails indicating I needed to take a picture of the item. This was after the item was already returned. Attempts to communicate with those sending these emails was somewhat fruitless. They could not answer any questions re: the status of the baseball that was supposed to be getting shipped to me and had no information regarding the conversation I had on the phone. Finally, I received some confirmation that something was being sent to me. When we received it and opened it up, it was not the baseball, it was some framed football collage.

So then I spent another hour of my time contacting customer service again. They indicated it would take weeks for them to validate whether they had received the baseball I had sent back. In addition, they indicated they had no more baseballs. They had no information regarding why a football collage had been sent to me. After 20 minutes, they finally committed to reassuring me I would receive a prepaid return label for the football collage and that I would receive an update via email by the end of the week regarding the status of new baseballs that became available.

I have not received either of those. What I have received since then are more emails asking for pictures. I don't think I have ever had such a horrific and time consuming experience. I'm not sure how I could justify ever shopping with this company again.

I ordered a shirt for a game with two day shipping to make sure that I received it before the game! When I got my confirmation number & looked up my shipment, it said that it wouldn't be delivered for a week! I was so angry, I called customer service & they said that they couldn't do anything to help me! & I should just return it. I'm returning my product as soon as I receive it & never shopping with this website again! Horrible service & such an inconvenience for me.

I really hope that folks check this sites reviews PRIOR to ordering from FansEdge! As most people do, I began shopping for Christmas gifts in November. On November 26th, 2015 I found a great Seahawks Neon Lamp that my god son would LOVE! So I purchased it for his Christmas gift. Upon opening the lamp, his mother noticed the light wouldn't come on, she had to move the lamp around a couple times, then the light came on. A week after Christmas, the lamp went out altogether. I inquired with FansEdge for a replacement, all I wanted is what I paid for. They said it was past the 30 day policy for returns... REALLY! It was a Christmas gift so, it wasn't even opened or given to him until December 25th! That's not even possible! I was offered a small store credit. Absolutely ABSURD resolution! Why would I want to spend even MORE $$$ on a product through a company that wont even take care of its customers! I will write on as many of these online sites as I can find and tell EVERY person I know NOT to purchase from FansEdge. I have 2 children very active in the community in track, soccer, softball, and basketball. I will let every coach, player and league official know to stay away from FansEdge.

So impressed by FansEdge, especially after seeing all of these negative reviews! I ordered several things from here about a week before Christmas and had an amazing experience. I got a shipping confirmation just TWO HOURS after placing my order and got my neat package well in time for the Christmas Eve! Definitely recommend them for all of your sports apparel needs :)

Placed an order on 12/18/2015 with standard shipping which guaranteed that I would receive the order on or before 12/24/2015. I never received an order confirmation and I never received the order so I called customer service on 12/30 or 12/31 and was told that it must have gotten lost and they will reship the order within a day or two and I will receive a confirmation for the new order. Still haven't received anything as of today (1/4/2016) so I am on the phone again only to be told that the order shipped but was returned to the warehouse and then she told me that it looks like the order was never actually shipped at all. I called back again and spoke to a different representative and was told that the order never shipped because the items were out of stock so my money was refunded on 12/30. So which story is true? These were supposed to be Christmas gifts and guess who looked like the idiot on Christmas day when someone didn't have anything to open... it sure wasn't anyone from FansEdge. You people didn't even have the decency to let me know that the items were supposedly "Out of Stock" so that I could order something else. When I placed the order your website said that the items were "In Stock" so maybe someone needs to update their software! I was offered a $10 credit for a future purchase which is a nice gesture but after reading other bad reviews some customers were offered more than $10. So Sara B. My expectations were far from exceeded and I will not be back so apparently you guys haven't done your job!

I ordered a T-shirt for a basketball game I was going to on 12/30/15. I placed the order on 12/26/15 and payed for 2 day shipping. I got an email confirmation saying my order shipped on 12/28/15. So it should have been here 12/30 just in time for the game and it didn't come in time! I was really upset I needed it for the game and when I called they told me it wasn't going to come in until the next day! Now I'm returning the items and hopefully I get a refund. Let's see how this goes.

Returned 4 shirts and a pair of earrings on 12/15/15 via UPS (tracking number 1z**************) out of my own pocket. After receiving an email only crediting me for one shirt, I called customer service & spoke with someone saying they haven't got to the total refund YET! As of today and back and forth emails, no refunds for merchandise! This company is a scam, with its "365 day return service". Stay away unless you want to spend $$ on legal fees to get your money back. Total BS outfit!

I bought a few birthday presents and one Christmas present at the end of September because the items were on sale. I did not look at the Christmas present until it was time to wrap and upon opening I found that part of the logo was damaged. I called customer service to return the item and low and behold their "365 day Hassle Free Return Policy" does NOT apply to damaged items. You have 30 DAYS to return those. Does it say this anywhere on the return slip? NO. I should have inspected the items right when I received them so part of this is definitely my fault, however, I would think the company would like to keep their customers satisfied.

I suggested they make it clear how many days you have to receive a refund for EVERY return reason on the return slip.

I have purchased from them many times, but was disappointed with this encounter.

I ordered two shirts on December 17th that were intended to be Christmas presents for my brother and father. The t-shirts were from their alma mater. Two shirts arrived on Christmas Eve, but they were from the wrong school. I double-checked my receipt, and I had ordered the correct shirts. I called customer service on December 24th and explained the situation. They apologized for the inconvenience and put in another order. By this point, though, there was no way I would have the t-shirts by Christmas.

The second order arrived today, December 30th. Once again, they sent the wrong t-shirts (from the same incorrect school as before)! I called again and simply cancelled the order this time. I told the customer service rep that I'm pretty sure the shirts are cataloged incorrectly in the system. The description above the bar code on the outside of the bag is correct, but the bag's contents are incorrect. It should be the company's responsibility to catalog the merchandise correctly.

I have been inconvenienced in several ways. First, I did not have a present for my brother to open on Christmas. Second, between the two calls, I had to spend over 20 minutes on the phone with customer service trying to fix the situation. Third, I am responsible for mailing the shirts back. Even though the package comes with a label, it requires me to make a trip to the post office that I would not have made otherwise. That's another 20 minutes of my time. Now I'm back to square one and have to find new presents.

I will never buy from FansEdge again.

Was looking for some Winter Classic items (jersey and plaque). On Saturday, December 19th I went to the website and purchased the items. I even paid for 2 Day shipping. On Tuesday and Wednesday (December 22nd and 23rd) I called as I did not receive any e-mail about shipping. I was told the jersey would not get here by Christmas Eve so I cancelled. I was told the plaque shipped and would receive it by Christmas Eve. I got it yesterday (December 28th). Hard to put under the tree when you get it 3 days late. I was getting e-mails from FansEdge up to December 23rd saying that you could still order in time for Christmas. Honestly, I have just read all these reviews but wished I did before I ordered. I don't think I will ever buy from them again. Anyone who reads this should be aware and read ALL the reviews. There are a few who have had a positive experience but the majority have found it very disappointing.

So I purchased my fiance a jersey he really wanted. Their site had advertised order by 12/22 and it will be there by 12/24. I ordered within this time frame. On 12/23 I tracked the package with Fedex and noticed it had a delivery date of 12/28. I called Fansedge and asked why it wouldn't be here in time. The guy assured me it would be there by the 24th and if not I would get my money back. Well what would you know it didn't get delivered until the 28th. Too late for Christmas and this was my big gift to my #1 guy.

I called customer service and the guy advised I wasn't eligible to get my money back. Tried to tell me their deal was order by 12/20 and it was guaranteed by 12/24. Well unfortunately I do not have a screen shot of their deal so I can't really fight it.

I will not be ordering anything from this company again. I was given a promise when I ordered it, and then again when I called about the tracking number and it didn't arrive on time and the wouldn't refund my money. What a crappy company to not stand by their promises.

I was told that if I did not receive my package before Christmas Eve, money back guarantee! I called on Christmas Eve day and made sure that my package would be delivered and I was told yes of course! Unfortunately, my package was not received until Dec 26, a day after Christmas and when I called in, I was told unfortunately I would only get part of my money back! So wrong, I specifically ordered from their site because they guaranteed my package in time to put it under the tree. Then come to find out I won't even be reimbursed... Wrong. Bad business and terrible ethics.

I placed an order on 12-20 and paid for 2nd day delivery. Did not receive an Order confirmation so I followed up with Fans Edge Customer Support who assured me that even though I did not Receive confirmation, the order has shipped and would arrive on or before 12-24. Of course, the order did not arrive. The Fans Edge Customer Service Rep told me it was an issue with their carrier Laser Ship but how can Laser Ship ship what they don't have or never received from Fans Edge? Received order on the 29th just in time for next X Mas!

I previously wrote a review of FansEdge about Christmas items not arriving on time and the rep who responded on this website was very helpful. Once my order arrived, I did end up sending one item back; however, I am confused as to why I was credited back less than the cost of the item and the $5.50 shipping charge. I've asked twice now for an explanation (by emailing customer service) from the website and still have not gotten a response.