From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 148th among Jersey sites.
Called customer service to see if my order was ever going to arrive. Then asked why I only received $5.20 discount on a $80.00 order when I used a 20% off coupon. They could not tell me. Probably will not use this website again.
To resolve the issue i had with them in the end of last march, they offered me a free $20 credit. Since it's hockey season again, i went to log in to order a new bruins shirt, and SURPRISE! They deleted my account as well as got rid of the courtesy credit that they gave me for screwing up the last order. I placed a ticket into their help system early last week that came up as "SPAM," and have not received an answer. I put another email in today to try to get my login back, and still no response. I GIVE UP, FANSEDGE. I tried to give you a second chance, but i guess that won't be happening now.
Hello Rebecca. Thank you for your feedback! We are very sorry for any inconvenience regarding your order and the shipping of your special event item. Your order has been cancelled and refunded for you, and you will see your refund posted back to your original form of payment, within 2-10 business days, according to your financial institution. The item you ordered is not a customized item, but is what we call Demand Made. We finish the item in our warehouse before shipping. We apply the logos onto the shirt. Because it takes a few days to complete, we have a post under the image of every item on the website, that states this item ships within 3 business days. We also want to apologize for our agents' behavior when you called in. For all of the inconvenience you have experienced, we have given you some merchandise credit. We will be sending you an email with your account information and instructions on how to access your credit. And again, our apologies. Sincerely, Karmen
Don't but anything here. The product will be ecpensive but will be cheap quality. So the product will break after 31 days and then they tell you they can't do anything about it because there return policy is only 30 days. Yeah I can read your return policy online. Doesn't come with any warranty, and customer service can't do anything to help. Don't buy anything from here ever.
Hello Naseem. Thank you for your feedback! We are very sorry that your item became damaged after 6 months. Since it is past the 30 day timeframe to report a damaged item, we have issued you a partial refund for the item, that will post back to your original form of payment within 2-10 business days. Please let us know if there is anything else we can assist you with. Sincerely,
Karmen
Used them back in 2011 and had a major issue with my order not coming in time. Stopped using them for a long time, however I took another chance recently and ordered my boyfriend a custom soccer jersey for his birthday. Never recieved a confirmation or tracking number, but they processed the payment immediately. Order never arrived, called their customer service number only to be told that it's near impossible to find order info when you use the "guest account" feature and to wait it out. When I told him it wasn't an option to "wait it out". Was promised they would reach out within 3 days with an update. Never heard from them. Did the chat feature, was told to call the number. Called the number to be told I haven't used them since 2011 (for good reason) and that they didn't have my order. Had to basically demand the rep to keep searching for the order. When they finally found my order after being on hold for several minutes and being told they have no record of me placing an order, we found it. Turns out I had spelled my email wrong/used an email that I recently deleted -totally my fault I will admit. However, the representative when she realized it was my error was a total $#*! for the remainder of the interaction asking me if I knew where my mailbox was and if I had checked it before calling (the answer is yes to both). I'll admit to
My error, but for the lack of follow up and the fact that I had to reach out 3 times, and rude customer
Service-- I'll keep using fanatics.
Hello Jaclyn,
Thank you so much for your feedback. We have reviewed your complaint and your order details and we want to sincerely apologize for the way this was handled. There is no excuse for the rude treatment you received, and we will absolutely be looking into this issue to determine the opportunities for coaching as needed. We appreciate you taking the time to let us know about this! We do see that your order was marked as delivered on 2/27 and we want to make sure that it was in fact received. Please reach out to us via private message if there is anything else at all we may be able to assist you with! We have added some credit into your account to be used towards a future purchase. We do value your business and hope you will allow us the opportunity to make this right on a future purchase.
Sincerely,
Sarah B
Just received two SB50 shirts. Material is paper thin. Sizing is off by at least 1 maybe 2 sizes. Our daughter washed the product with all good intentions. I wasn't able to try them on before her good deed. I now have shirts I've been waiting 17 years for and can't even wear them. BUYER BEWARE.
As an update: I was contacted by a Fans Edge customer rep within a few hours of my post. They were extremely cooperative and helped in returning the purchased items. Your site is really a good sounding board for customer complaints. Great job! I would also like to thank Lauren at Fans Edges for her assistance in this matter. Excellent outcome!
Hello Ross,
Thank you for your feedback. We sincerely apologize that you are unhappy with the quality of the shirts you received.
At this time we have waived the cost of the return label fee and welcome you to send the items back for a refund at no cost to yourself.
We value your business and would love the opportunity to serve you again. As an additional effort to win back your trust we have also placed a merchandise credit onto your account that can be used at any time towards a future purchase with us. We have sent you a private message at this time with the login information.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E.
Senior Fan Advocate
Ordered a Liverpool tracksuit for my daughter for xmas I washed it how stated and it fell apart emailed them over 15 times to get no help or reply or anything their customer service skills are disgusting
Hello Hayley,
Thank you for your feedback. We apologize for the inconvenience you have experienced regarding the item you purchased.
Unfortunately the order number provided is not consistent with our order number format so we were not able to locate the order. Please send us a private message with the email address used to place the order along with your first and last name so we may search our system.
Sincerely,
Lauren E.
Senior Fan Advocate
I had never ordered off this site before however I really wanted a Washington Nationals jersey. I ordered one from this site and the first thing I noticed is that it took almost a week to get to me and not a day like it had said on the site. The next thing I noticed that I thought was weird was that the paper they gave me with my item, did not show any type of information about how much I paid. The only thing on the paper was the item number. A couple days later I was alerted by my bank of fraudulent activities on my account and found out that my account had been wiped clean. I know it has to have been this website because as I said I had never ordered from here before and never had a problem with my account until I did. PLEASE PLEASE PLEASE STAY AWAY FROM THIS WEBSITE! Whoever runs it, is stealing people's credit card information.
Hello Diamond,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the delivery of your most recent order with us.
Upon review of the order, we show you placed your order on Friday, February 5,2016. As stated, the item you purchased required 1 business day to process. With this in place, it left our facility the following business day, Monday February 8,2016. We also show you selected our ground shipping method which states is a 3-7 business day delivery. With all of these factors in place, your order was on time for what was paid.
We would also like to explain why the receipt from the order does not list any payment information. This is something we do in the event that the order has been purchased as a gift. If you were send an item to someone, you may not want them to see how much you paid for it. We apologize if this was an inconvenience to you.
We are not sure why you are having fraudulent activity occur with your financial institution because we no longer store credit card numbers. We would advise you to address these concerns with your bank as well as a proper resolution for you.
We do value your business and would love the opportunity to serve you again soon.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered a custom t-shirt for a dear friends surprise birthday party. He is a die hard TB Lightning fan and everyone's gifts were built around this custom shirt. Couldn't wait to receive this and when I did, the quality was so poor I am embarrassed to give this as a gift. The letters are pressed on and already peeling around the edges, what will happen when it is washed. Emailed customer service and they agreed to remake and ship overnight for me. When I checked on it today as I need it by Wednesday it will not ship until Wednesday but will ship overnight? So frustrated! Quality of product and service very poor. Would never use again or refer business to them.
Hello Karla,
Thank you for your feedback. We sincerely apologize that the item you ordered originally arrived damaged and for the new inconvenience you are experiencing surrounding the shipment of the replacement.
We realize how frustrating this must be as it is a time sensitive item. At this time we have sent the order over to our warehouse for shipment today and upgraded the shipping to next business day by noon so we can have it to you as soon as possible.
We value your business and would love the opportunity to make this up to you. In an effort to win back your trust we have processed a 40% refund back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account. Once we have received confirmation from our warehouse that the item has shipped, we will also send you a follow-up email.
Sincerely,
Lauren E.
Senior Fan Advocate
I have sent emails trying to get some help any help. This was going to be a Valentines gift for my wife. I was just looking for some confirmation. Save your money!
Hello Jay. Thank you for your feedback! We are very sorry that you have not received your order yet. However, the order number that you have provided above does not belong to us. We do not have any letters in our order numbers except for a "W" at the beginning. Please let us know if we can be of any further assistance. Karmen - http://www.fansedge.com
Ordered Valentines gifts for son and husband on Tuesday. Paid for overnight night shipping, which wasn't cheap. Just checked my tracking because it is not here yet and it states that it won't be here until the end of the day Tuesday. Well, I guess no gifts on Valentines. Ugghhh. I should have read all the terrible review. There is no where on the website for customer service numbers, which is ridiculous! There is no where for an email. I don't want to live chat or tweet my problem. Horrible. I will make sure to tell all my friends not to order from this site. Now I have to run out and try for plan B. And yes I am returning these items so they can't have my money and I expect my shipping money to be refunded because according to their website that regular shipping should have been free.
Hello Lisa,
Thank you for your feedback. We apologize that your order is not arriving within the time frame you had anticipated.
Upon review of the order, we do not show that you selected next business day shipping. At this time you paid $4.99 for ground, 3-7 business day delivery.
We apologize for any confusion but the order is being delivered on time for what was paid. We realize the package will not arrive in time for Valentines day so we have waived the cost of the return label that way you may send the items back for a refund at no cost to yourself. We have also processed a refund of the shipping paid which will post back to your bank account within 2-10 business days.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered 2 alabama shirts on 1-2-16 and it is 2-6-16 and have not recieved them i call them and they say they lost them but they didnt have a problem taking my money then they tell me that they have sold out of ine the shirts i ordered i buy a ton of shirts every yr and i will never order anything from fansedge even if they are the only ones who have it i would wait worst experience ever
Hello Curtis,
Thank you for your feedback. We sincerely apologize that your order was never received and has been deemed lost in transit.
At this time we have processed a full refund for the lost package which will post back to your bank account within 2-10 business days.
We value your business and would love the opportunity to make this up to you. In an effort to win back your trust, we have added an additional merchandise credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I placed an order on 1/29/16 for some items. They immediately took the money out of my account for payment. I shop online all the time and any legit business never charges the customer until shipment is made. The website said they would be shipped no later than 2/2/16. Here it is 2/5/16 and no merchandise and no notification of shipment. Called to cancel and get my money back and was informed it will be next week until it is processed. So much for having the items I wanted for our Super Bowl Party. Very poor company to do business with. Do yourself a favor and buy from another sports company online! Never use this company!
Hello Susan,
Thank you for your feedback. We sincerely apologize for the delay in shipment with your most recent order with us.
Upon review of the order, we do show that one of our agents were able to cancel a few of the items that had not gone out for you and we have waived the return label for the items that already shipped so you may send them back for a refund at no cost to yourself.
We value your business and realize we let you down with this order. In an effort to win back your trust we have placed a merchandise credit onto your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I placed my first order on FanEdge for a pair of Way Of Wades as a Valentines gift for my boyfriend and it was a huge mistake. They messed up my order twice and gave me incorrect order status multiple times. I ended up having to cancel and order from a different company. I will never order from them again
My first order; 21-**************
My second order; 21-**************
Hello Evelyn,
Thank you for your feedback. We sincerely apologize for the delay in shipment with the item you were trying to purchase which thus led you to purchase from an alternate company.
At this time we have confirmed that your second order will be canceled as requested and once complete you will receive an email confirmation.
We value your business and would like the opportunity to make this up to you. In an effort to win back your trust we have also issued a merchandise credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered nfl salute to service hoodie and I got three weeks later an after market bad quality patch hoodie nothing like the onfield hoodie. I wanted to return item they said it would cost half of what I paid for it. There is no contact except through e-mail and that takes a day to get a response from or you get no response at all. I never got my refund and I am stuck with this cheap hoodie. Beware.
Hello Vin,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced regarding your most recent order with us.
We would be more than happy to look into this for you, however, the order number you provided is not consistent with our order number format.
At this time we kindly ask that you send us a private message with your email address and first and last name so we may further search our system.
Sincerely,
Lauren E
Senior Fan Advocate
I order eight Jeremy Lin clearance items from FansEdge online and one of the T-shirts that I received was a Carmello Anthony instead of Jeremy Lin. And like most Jeremy Lin fans, Carmello Anthony is next to Kobe in terms of most disliked NBA players so I don't care to have anything to do with that shirt.
Mistakes happen so I called Fansedge about the issue. The gentleman who answered was very polite, apologetic and made things right. I am very pleased with the purchase and have nothing but good things to say about their customer service.
Thank you FansEdge for the great deal and excellent customer service. This was my first purchase and now I am a fan. Cheers!
Hello Ta T., Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
Update to this review - after several emails and posting a bad review to sitejabber, FansEdge credited me for my order - thank you and great job! I placed another order with them for the same item.
My order shipped but was never received. I worked with FedEx to find the package for several weeks after Christmas with no luck. Was told by FansEdge that they won't help because it was 30 days past the date I ordered. Nowhere does it state that policy in any correspondence I received about my order. All other merchants I have ever ordered from make the customer whole. The hat was only $15 - that's all it would take to make a happy customer.
Hello Kelly,
Thank you for your feedback. We sincerely apologize that your order was never received.
While we do state on the web site that all lost package claims must be made within 30 days of the order's ship date, as a one-time courtesy we have processed a full refund for the lost package back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
We value your business and hope to serve you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a pair of slipper for my son on 11/12 for his birthday at the end of November. When I saw my son again on /15 he gave me the slippers back because the stitching on top was falling apart. I started contacting Fans Edge on 1/18 to ask for an exchange via email, live chat twice, then on the phone. Very bad customer service. They will not replace the item or refund the money because it is over 30 days. I guess slippers are not suppose to last more than 2 months. They feel that giving me a $10.00 credit on my account with an additional credit of $10.00 so I can order the slippers again and will only cost me $9.95 plus shipping should suffice. Why would I want order anything from them! Plus on the phone conversation they hung up on me. Not very good in the customer service department. One very unhappy consumer! Will never order another thing from them especially when their items only have last 30 days from your order date.
Hello Lori,
Thank you for your feedback. We sincerely apologize that the slippers you purchased have begun to fall apart.
Unfortunately we do require all damaged item claims to be made within 30 days of the item's ship date so we will not be able to accept the item back for a refund or replacement at this time.
We do see you have a $20.00 merchandise credit that can be used towards the purchase of a new pair and we would be more than happy to refund the shipping on a new order as well.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered several items from them, none were customized they were standard sizing and issue. Upon receiving them 3 of items were to small for my daughter. Called customer service, got instructions for returning the items. Rebought the shirts and had them sent to her at college.
Three weeks later I received an email stating the return was over 365 days and couldn't be credited. I called and proved not it was within the 30 days - then I was told one of the shirts (the most expensive) was customized and would not be refunded. After I originally called and got verification that could return the items.
When I called customer service again I received attitude and was told this item had been donated to charity. Why would I have returned it after calling if it was going to get donated? And if it was donated where is my tax receipt? They also weren't "able" to tell me what charity.
The exact same shirt that is supposedly customized is available on Amazon for prime delivery! NOT so customized!
Hello Lisa. Thank you for your feedback. We apologize for any inconvenience or confusion regarding the items you returned. Yes, the shirts that you returned were regular, returnable items. However, you ordered Product 978930 adidas Chicago Bulls Women's Custom Replica Road Jersey - Customized (M). As stated on the website, at the time of purchase, "Customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed". And in the Return Policy on the website, it states the following: "Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice". We are very sorry, but all of this was very clearly noted on our website when you made the purchase. Please let us know if we can be of any further assistance. Sincerely, Karmen/Executive Fan Relations
Order one jersey, the did not ship, did not charge me, did not reply to any of my emails, same thing happend to one of my friend, stay away from these losers
Hello Jake,
Thank you for your feedback. We apologize for the inconvenience you experienced regarding your most recent order with us.
We would be more than happy to look into this for you to provide a proper resolution.
Please contact us with the complete order number so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered my Jersey Thursday night, was shipped monday morning, Arrived Friday afternoon after some FedEX/USPS delay.
Great quality shirt. Love it!
After reading most of the revieuws here, i got a bit worried about the shipment time. People need to considere the time that they order, 1 week before christmas is primetime for companies and may thus lead to delays. I'm 100% satisfied about the product and delivery time
Hello Dennis!
Thank you so much for the feedback. We love hearing from our customers and are so pleased to know you had a great experience regarding your most recent order with us.
Please let us know if there is anything we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis, Thank you for your feedback! We apologize sincerely for the inconvenience. Unfortunately, the order number you provided is not valid - we feel it may have too many digits! Please double check the order number and reach back out to us via Private Message and we would be happy to work with you to resolve this issue right away! Thank you, Sarah B. Executive Fan Relations