FansEdgeReviews 791

If I could give them negative stars I would. Ordered Christmas gifts on Dec. 9. Received half the order. Sent four emails asking about the other half. Never received a response. Waited on hold for 20 minutes for customer service. They told me 2 items are out of stock and the other was their mess up and I won't get it until after Christmas. Never sent me any type of notification for anything. If I don't get an immediate refund I'm reporting the company to the Better Business Bureau.

I only bought 2 long sleeve shirts from Fansedge, so I could get free 3 day shipping after spending 40 dollars. My end of the deal was to spend atleast 40 dollars, which I did. Fansedge's end of the deal has not been met. It has been 3 business days and my packages are no where close to my door step. Christmas time is stressful enough... I don't get why a business would create false shipping promos. Actually I do get it, they want our money, it's just a super lousy thing to do.

Stay away. Avoid the frustration and disappointment. I placed an order first week of December, and the scheduled delivery was Dec 19th. On the 20th I called the shipping company for an update and was told that they had received more packages than expected and would deliver not later than the 22nd I chatted with a fans edge representative who assured me that the package was out for delivery on the 21. Yesterday I called customer service and they told me that they had done their part "shipping the merchandise" and there was nothing they can do with reference to the actual delivery, that if I was not happy I could return the merchandise for credit... What merchandise, I have not received anything, Now LaserShip is not picking up the phones, the local office in my city doesn't respond either. I guess my next step is to call the credit card company to report this fraudulent company.

I ordered a "custom" soccer jersey, one with the player name, number and badges pre-printed. Like other people I was expecting to take advantage of "free 3 business day shipping." I placed the order using the appropriate code. The checkout system accepted the code, so I payed.

Days passed and the deadline approached. I had not received a shipping notice. I had to call to find out what was happening, the order wouldn't be shipped until AFTER the 3 business days had passed.

The customer service agent promised me that I simply missed a "pop up at the top of the screen" that would have informed me that my order was not eligible. When I challenged this, the story changed to say that while my order was eligible for the shipping discount and delivery promise, it wouldn't be shipped until the 24th. I received NO SUCH INFORMATION on the web site. I didn't even receive an estimated shipping date in the confirmation Email.

Every other site I tried warned buyers of potential shipping delays. Thanks to some bad advice, I went with fansedge instead of ordering overseas. I ordered another item overseas, made it here well before Christmas eve, had no problem contacting their customer service.

To fansedge credit, I didn't get too much pushback regarding cancelling my order, though I did meet a little resistance.

Bottom line: They failed in customer service, their advertisement for the shipping deal was worthless and they failed to inform me in a timely manner of the fact that my order would not be shipped as advertised, so I didn't have an opportunity to correct the error.

Also, fansedge appears to be the same as fanatics other sports fan gear websites. So beware

I placed my order from the fansedge website. I received a package, but what was inside left my shocked. First off, the packaging slip says "fanatics" (a parent company?) and the shipping information is an entirely different name and address! The icing on the cake is the actual contents of the package. I ordered L. A galaxy apparel as a xmas gift for my husband (2 shirts and shorts), and what I received was a Redskins shirt, beanie, and a sweatshirt. As an Native American, I am disgusted and appalled and I will never do business with this company again and I will never recommend. I have attempted to sign into my account, but my password was not working so I requested to reset y password. Waiting for a reset email for 2 days!

Ordered a Cap shirts. Nothing special, no particular player, just a long sleeved T-shirt. I could have walked into to Target & have more than likely picked one up but I opted to take advantage of FE's free s&h w/ the promise of delivery on or before 12/24.

1st off there is NO order # on my tracking page. Secondly it's scheduled to be delivered on 12/27. Thirdly the ph# listed on the bottom of my tracking page says "Call 1-800-Fanatics" = a none working # (which is hilarious). Fourth issue is that I finally find a working ph# & sit on hold forever (I come the conclusion that it really isn't worth my frustration so I hang up but it gets worse hence my last few paragraphs). While I am on hold I look up the reviews & quickly realize I am a tiny little slice of condensation sliding down the side of the miserable bucket full of garbage wishing I had NEVER PLACED AN ORDER FROM THIS SCAM OF A COMPANY as well (I will follow up w/ the scamming after the holidays).

My story pales in comparison to the other poor wretched souls who are & were also scammed but HERE IS THE WORST PART OF ALL IMO. Someone usually responds to these reviews so why in the world are you wasting time & money replying? TAKE CARE OF YOUR CUSTOMERS THE FIRST TIME AROUND. Do what your site claims in the first place so you won't have 296 horrible one star reviews out of 359.

If there was a way to give negative stars as a rating, that's what I would choose. I will never order from these guys again and will spend the time to write similar reviews everywhere I can so others will not be as disappointed as I was.

So, here's my situation. I placed an order with FansEdge on 12/5 for matching team shirts for myself and my twin 5 year old daughters. They have really started to enjoy watching my college football team with me and I thought this would be a great way to celebrate together. With an order placed 20 days before Christmas, I felt there was plenty of time to receive the items before the big day. I could not have been more wrong. As I watched the expected delivery date move out from 12/15 to 12/18, then 12/19, then 12/20, and finally 12/21, I started to get nervous. But, I was super excited to see that my order had actually been delivered on 12/21. You can imagine my surprise when I opened the package and only found the adult size shirt for me inside with no indication of status of the Youth shirts. I called customer service and after a 20 minute (literally) wait time, I was told that the Youth sized shirts were cancelled on 12/20 due to lack of inventory. WHAT?!?! I asked if anyone was going to tell me and why it took (15) days for them to determine their lack of inventory. Both were answered as if she was reading from a script. She told me they sent me an email indicating the cancel on 12/20. Funny, I received 35 emails from FansEdge that day about still being able to deliver by 12/23, but none about the cancellation of my order. I also still have not been rebated the $ amount of the cancelled shirts.

Overall, I understand that things can happen to delay or cause the cancellation of orders. If they had told me 12/6,12/7 or even 12/10 that they did not have inventory, I likely could have sorted out another option. But, not only did they not do that, they actually didn't share the information at all until I called. Point being, this is a service company. They don't make anything so their focus should be on 100% customer satisfaction. I would give them an F for failure there. Stay away. Stay far away!

Ordered a custom jersey shirt using their promo code that offered free 3 day shipping on 12/18/26. Chatted on 12/22/16 to find out the status of the shipment and was advised it wouldn't be shipped until 1/2/17 because it's a manufacturer direct item. Which would be fine if I were notified before the order but had no warning to that effect and when I input the promo code, I got a message that it was successfully applied. I also got an email confirmation stating the item would ship on or before 12/22/16 which was obviously wrong. I asked to cancel the order since it didn't ship by when I was advised and was told all custom orders are final and can't be refunded. Now having to send an email to 'escalate' the issue, if refund not issued guess I'll use the email confirmation and just dispute with my credit card

I ordered a Christmas present for my son on December 6. Besides an initial confirmation email, I did not receive any communication regarding this order. So I called on December 19 and was told it would ship the next day and they would upgrade shipping in order to have it by Christmas. Guess what, now it's December 23... no order received. Called again and was told it was a "warehouse delay" that would now ship after January 3. SERIOUSLY? NO EMAIL--I had to call to find this out. I literally think this company is a scam. I would give them a zero if I could.

We ordered two items on December 11th to be shipped to us no later than 12/20.
On 12/15 FansEdge cancels one of our items--no explanation they just cancelled.
No other correspondence from FansEdge.
On 12/22 we called FansEdge and after more than 30 minutes on hold we were told the item would not be shipped in time for Christmas and they could not confirm a ship date.
Would stay away from this company as they did not really do anything to he lip us out now we are three days from Christmas with no gift for our grandkids.

They shipped me the wrong order twice and then refused to correct the situation saying only that they would refund me my money when they received the wrong merchandise back a second time and that I could then go back online and repurchase the item. Although they told me that they would mail me a shipping label, they told me that I would have to find my own packing materials to send it back. This was supposed to be a Christmas present and I ordered it at the beginning of December. I don't understand why it is so difficult for them to admit they were wrong and correct the problem. They will say "I'm sorry for your inconvenience" but will do nothing to correct the situation. Unbelieveable

I give a one star rating because i have to choose but this disgusting company deserves 0. I ordered a customized New Orleans Saints hoodie in November and was disappointed upon receiving at the HORRIBLE quality. The black was faded and the letters were sticking to the plastic. I was this item (according to the tag directions) in icy cold water ALONE. After washing, I didn't even dry the sweater and the print became horribly faded. Upon calling they state that before I can receive a refund, I have to send the sweater back and THEY deem it damaged and if they don't deem it damaged, they send it to a charity of their choice all without sending it back or issuing a refund. I WILL BE SUING THIS DISGUSTING COMPANY AND FROM HERE ON OUT WILL NEVER SPEND MY HARD EARNED MONEY ON THEIR SCAM OF A COMPANY AGAIN. Stick with your league sites(NFLSHOP.COM), team sites(NEWORLEANSSAINTS.COM) or even NFLFanatics.com. STAY AWAY FROM FANSEDGE!

Ordered jersey on 12/17. GURANTEED delivery by 12/23. Fed Ex tracking says estimated delivery end of business day 12/24! We are going out of town on 24th. EVEN today (12/21) these liars are guaranteeing delivery by 23rd. How can they promise to get something ordered on 21st by 23rd when they cant get an order placed on 12/17 to arrive by 23rd?!?! Very crooked, greedy and unethical company. Will NEVER order from Fans Edge again.

-Please dispute your charges so this place can be shut down -This place is literally ridiculous. Ordered a cornhole set 12/8 and was guaranteed to ship before 12/19. On 12/21 I called because I didn't receive a tracking number. They said they were completely out of stock and don't even sell the product anymore and gave us no indication of this. I already paid $200 and it will be 10 business days before I even get a refund for a product they never had in the first place..