From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 148th among Jersey sites.
I purchased an item at 2:40pm on Sat 12/17 that was advertised as guaranteed for delivery on/by 12/23. I only purchased it AFTER the live chat agent, Henrietta, confirmed that it was an item guaranteed for delivery by 12/23 (after waiting on live chat for 30+ minutes waiting on an agent).
On Tues 12/20, after still not receiving an email with tracking info, I live chatted again after waiting another 30+ minutes with Sharikah who tells me the order promise ship date is Dec 23rd. After I counter that is the advertised ARRIVAL date, not ship date. She says it might ship out on that day. After pressing further and requesting to escalate to a manager, she confirms the order will ship out by the end of the day 12/20 and I will receive an email with tracking info.
It's now Wednesday 12/21 and I still have not received an email with tracking info... though I have received no less than at least one advertisement email per day since ordering 5 days ago. AND their website is still advertising the 12/23 receive date!
Based on some of the responses that fansedge has posted on this site, it's clear they didn't realize that they need to ramp up staffing and shipping for the holidays. Amateur "business" with useless customer service. Highly likely my 3 year old will not have a gift to give to her dad this year as this is what she picked for him. Thanks for ruining Christmas, FansEdge.
BUYER BEWARE.
Placed order on 12/9, "Guaranteed" to ship on or before 12/16. No word from the company, can't reach a live person. This was one of my son's main Xmas gifts. Do not order from this company!
Hello Jen, thank you for your feedback! We are so sorry, we cannot locate your order with the order number that was provided - it does not match our format. Please reach out via private message and provide your full name, e-mail address and any alternative order number you may have received and we will be happy to look into this and find out what is going on with your order. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
I ordered a jacket and online was informed it was in stock and was to be delivered no later than Dec 15th. Now i am being told no later than mid Feb. Really? Who needs a coat in the Spring. I got a good deal with 0 shipping charge and really don't want to cancel the order.
Hello Doreen, thank you for your message. We are so sorry for any confusion regarding the shipping expectation on this item. We see that you ordered one of the World Series Championship jackets. Unfortunately, these items do require a much longer production time than the typical t-shirt or hoodie and the item did get pushed back in it's expectation by the vendor. We received an update that the item should arrive in our warehouse and be shipped out by January 5,2016. We apologize sincerely for any additional inconvenience this has caused you and for the delay. We have refunded the shipping paid on your order as a courtesy for the ongoing delay and we welcome you to reach out if there is anything else we can do to make this right. Sincerely, Sarah B.
Just starting out, I was HUNG UP on TWICE while giving my order number to the customer service rep, meaning I had to call back & restart the on-hold process. My on-hold time totals 1hr 20mins.
My order was promised to ship ON OR BEFORE 12/13 & I still have yet to receive a shipping confirmation. However, I have received countless emails from FansEdge since my order placement, promising quick delivery before Christmas. Why I cannot get a response on an item that I already paid for is beyond me.
When I finally spoke to a customer service representative, she informed me that "FansEdge set up an account in my name for me with a $10 credit." I absolutely do not want a FansEdge account, which is why I didn't create an account upon placing my order. I asked that they credit my credit card that I paid for my items with, which I was told that refunds are not an option. Upon threatening to write a review explaining my negative experience, I was immediately offered 15% of my order price credited back to my account.
This company is a joke & I advise all to avoid purchasing merchandise from FansEdge.
I have spoken to many friends since my experience that have had similarly frustrating situations.
Do yourself a favor & avoid the stress that IS FansEdge!
Hello Kate, thank you for your feedback! We are so sorry for the inconvenience and frustration that we have caused you regarding your purchase. On review, we see that all 3 of your packages were marked as shipped on 12/8,12/15, and 12/17 and that they were marked as delivered on 12/12,12/18 and 12/19. We are so sorry if this is not accurate and ask that you reach out via private message right away and let us know which items were missing so that we may resolve this for you. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
Placed an order on 12/11. This site has no communication, no tracking, live chat isn't available on Tuesday, customer service is miserable and the hold music should be played only in a dungeon. Estimated shipping date is inaccurate. In an era of instant communication and rapid shipping, there is no excuse for a company to be this bad and unresponsive. 1
Hello John, Thank you for your feedback. We are sorry to hear about this experience. Unfortunately, the order number you provided is not working in our system. Please double check your order number and reach out via private message. We would be happy to look into where your package is and provide an update. Thanks again, we hope to hear from you soon! Sincerely, Sarah B.
I will never use this company again. I ordered several items 10 days prior to the expected delivery date. Two of the items were not delivered on time. One item was shipped out 5 days after I ordered it and another hadn't been shipped even after 7 days. Even without being shipped I had difficulty trying to cancel my order. During the managment call I was told, "Refunds aren't guaranteed." I was also told they couldn't cancel it for some reason. I was also informed some items have very small print that you need to read in detail online that state, "Items may not arrive on time." I now have to pay to ship back the items and spend additional money to ensure I have a gift for my family members on Christmas. Other companies are clear when items are ordered what the delivery date will be. FansEdge is not. In the meantime, I'm still getting emails from FansEdge stating in big bold letters, "Order now and get 2 day delivery before the holiday." This seems like false advertisement if they can't get something delivered in 10 days, how can they do it in 3? In other words..."Don't read the large print on the website, read the fine print." This company makes promises they can't keep and reminds me why shopping online can be very disappointing and more time consuming than going to the store during the holidays!
I can see why this company has such terrible reviews. I ordered merchandise 10 days ago, and used the 2-day shipping code. I just called, and they said the merchandise would be here on Saturday. That will be two weeks. They blamed it on FedEx, but I find it interesting that all other packages I have ordered with FedEx shipping arrived as promised. This is one of three orders, and none have arrived. Do not order from this company.
Hello Shannon, thank you for your feedback. We are sorry to have disappointed you! We checked on your order and do not see that 2-day shipping was selected at checkout, or that any coupons were used on your order. You paid for the standard ground service, and we truly apologize for any confusion. As a courtesy we have refunded the shipping costs on the order, in hopes of making this right. Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah B.
Ordered a last minute Christmas gift on 12/15. I went with this site over another due it being guaranteed by 12/23 and free shipping. I got an email on 12/19 saying the order has shipped, tracking information is finally up and it says estimated delivery is by the end of the day 12/27. Thats NINE business days NOT three. I have ordered things off other sites and already received them. Very disappointed. Of course this is one of the sites without "guaranteed by 12/23 or its free"
Hello Krys, thank you for your feedback. We are so sorry we have not met your expectations. We would be happy to refund your shipping costs as a courtesy. However, we are unable to pull your order up with the number you provided. Please double check the number and reach out via Private Message here on Site Jabber to provide it and your full name/email address. We hope to hear from you soon so we can resolve this for you. Sincerely, Sarah B.
Site promised a delivery date. I specifically chose this site/jersey because other sites couldn't get it on time. Website promised a certain date. When I tracked the package, they couldn't even find it. Called customer service. They FINALLY FOUND it and said it would be well after Christmas before delivered (was ordered dec 12th and told 3 days)
STAY AWAY. Consider yourself warned.
Hello David, thank you for your feedback. We have reviewed your order and see that you purchase an item that ships directly from the manufacturer. We apologize sincerely for any confusion about the shipping expectation on these items. We do see that item shipped the day after your order was placed and with a ground shipping service. We are hopeful it will arrive in time! Please let us know if there is anything else we can do to serve you further and we would be happy to help. Sincerely, Sarah B.
ORDERED A JERSEY ON 12/8/16, COMPANY SAID ON ORDER WOULD SHIP BY OR BEFORE 12/16/16, WHEN I CHEKED ON IT, TO SEE WHY IT HAD NOT SHIPPED, THEY SEND ME A EMAIL SAYING IT WOULD NOT SHIP UNTIL 12/30. THANKS FOR RUINING A CHRISTMAS PRESENT! WILL NEVER ORDER FROM YOU AGAIN!---UPDATE: 12/22/16 COMPANY DID PROCESS THE PARTIAL CREDIT AND MY PACKAGE SHOULD ARRIVE LATER TODAY. THANKS FANS EDGE FOR TAKING CARE OF MY ORDER. I HAVE 3 BOYS THAT LOVE SPORTS, SO I WILL MOST LIKELY ORDER FROM YOU AGAIN FOR ADDRESSING THE ISSUE!
Hello Tammy, thank you for your feedback. We apologize sincerely for any frustration. We see that you purchased an item that ships directly from the Manufacturer. We are pleased to see that it did ship today and you should have received your tracking information via e-mail. Please let us know if you did not and we would be happy to provide you with that information. As a courtesy we have processed a processed a partial refund for this purchase. We hope this is satisfactory, and welcome you to reach out if there is anything else at all we can do to make this right for you. We value your business and hope to serve you again. Sincerely, Sarah B.
I just placed my order without reading reviews... I am beyond nervous now. Hoping not to be scammed on my order for my hubby. Hopefully I receive it by Friday like it says I will.
Hello Britni, thank you for your feedback! We apologize for the anxiety the reviews on this site have caused you. We completely understand as we have experienced some new challenges this year. We are happy that you ordered from us, and we have reached out to make sure your package will arrive on time! Please keep an eye out for your shipping confirmation e-mail and let us know if there is anything else we can do for you. We value your business and look forward to resolving this to your satisfaction. Please update your feedback and let us know how the experience is once you received your merchandise. Sincerely, Sarah B.
I purchased a gift card for my husband 4 months ago! Trying to use it and the website has no where to input a gift card. I called the customer service and was told the same. "We no longer have gift cards". After the CSR looked up my gift card and VERIFIED that it had $50 on it! I was told they had to issue a "ticket" for a solution and that it could take 24, no longer than 48 hours for a response... well guess what, it is day 5 with no response and everytime I call, no one can help me. I need the gift by Christmas! This should NOT be that difficult. Fansedge took my money for a gift card. Reduce my purchase by that much... but guess what, no customer service and even supervisors are "unable" to help or figure out a solution. I will NEVER purchase another item from them EVER
Hello Jenny, thank you for your feedback! We are sorry to hear there was a problem with your gift card. We have reviewed the ticket number that you provided and we see that an e-mail was sent to you on 12/17 containing your new gift card information. We are truly sorry if this was not received! Please reach out via Private Message and provide us with a confirmation of your e-mail address and we would be happy to resend this to you. We hope to hear from you soon and apologize again for the a anxiety this is causing! Sincerely., Sarah B.
Did not receive order.
Telephone no answer after 1/2 hour!
Chat is BS - No answer after 1/2 hour!
Email - Form answer BS!
This is a SCAM
Hello William, thanks for your feedback. We are so sorry for the long wait times. We value you and your business and truly apologize for the frustration. Unfortunately, things get very busy this close to Christmas and hold times tend to go up. Please reach out via private message here on Site Jabber and provide your order number and tell us what is going on. We would be happy to work with you to get it resolved. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
Ordered jersey on 12/16/16, paid 29.95 for next day by noon delivery. Called when I did not receive it and was told that it takes 3 days to ship then it is 1 day delivery. Their website does not tell you that.
Canceled order. They charge you immediately but it will take 10 days to give you credit!. Do not make the same mistake that I did, listen to all the negative reviews about this site!
Hello Arthur, thank you for your feedback. We are so sorry for the frustration you experienced. We see that your order was cancelled less than 24 hours after the order was placed. We do understand there may have been confusion regarding when the item would ship and are sorry for this. We hope you will give us a chance to make this right on a future purchase. If there is anything we can do to resolve this to your satisfaction please let us know. Sincerely, Sarah B.
I have not received an email with an order number, my credit card was charged 11 days ago, I email and do not get a response? What am I supposed to think of your company? I either want my order by Christmas or I was a refund. I am regretteting ever ordering from this company.
Hello Liz, thank you for your feedback. We would love to have an opportunity to assist you with this! We should be able to look your order up using your full name and e-mail address. Please reach out via private message and provide this information and we will get back to you as soon as possible with more information. Thanks, we hope to hear from you soon. Sincerely, Sarah B.
I ordered a Christmas present on 12/11 once finding out i could receive free shipping on this website with a code. I then received an email the same day saying that my order would ship on or before 12/19. Since I still have not gotten a confirmation email I got worried so I called fansedge customer service to see if they could tell me where my package was. After calling, I found out that my package will not even be shipped until 12/21 and what told that my package will "definitely not make it in time for Christmas". The item I ordered was a big part of a gift and will not be able to even be replaced in time. I am very disappointed and I know my son will be upset when he is unable to open a gift from me on Christmas.
Hello Emily, thank you for your feedback! We are so sorry to hear about your experience. Please reach out via private message as soon as possible and provide your order number, full name, and e-mail address so that we can see if there is anything that can be done to get your package to you in time. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
I ordered from Fan Authentics a Seattle Seahawks Logo 3D LED lamp/night light on December 1st and got a confirmation number and email the same night confirming my purchase. Money was already drafted from my account and was told per confirmation email that would be shipped within a couple of days. I've tried contacting the company several times by email and calling them and no one has responded to me. Sincerely, one very Irritated Customer
Update to my review I had an issue with a recent order and had to call customer service on. Due to the time of year I was on hold for a while but once I reached a customer service rep she could not have been more helpful and polite. I also received a message back from a rep for FansEdge about my review and I was happy how they handled my issue with my order. ( I ordered a jersey for a christmas gift and recieved the wrong ordered. I called and explained my order was wrong they sent me a new shirt. The order was wrong again correct size this time but still not correct shirt. When I called this time I was told they could give me a refund. I said the shirt is on your sight why would you have it on your sight if you dont have it and why would you continue to send me the wrong shirt. He was not very helpful and rude...
Hello Nancy, thank you for your feedback! We are so sorry that you received the wrong item twice. That absolutely sounds like a problem with the inventory in the bin. We are truly sorry that you were affected by this error, and have issued a full refund as a courtesy. Please keep the item you received as a courtesy for the inconvenience. If there is anything else we can do for you please let us know and we would be happy to assist! Sincerely, Sarah B.
After a couple of emails... Sarah did a good job to help me through this Misunderstood... Thanks Sarah B.
Hello Claude, thank you for your feedback! We are so sorry that your package has not been updated in a few days. It is not uncommon for there to be a delay in scans with our international carrier. Unfortunately, we are aware of some delays with the Landmark service. We are confident this package WILL begin to show updates by next week. If it does not, please reach out via private message and we will be happy to work with you towards a resolution of this issue. As a proactive courtesy for the anxiety this is causing, we have refunded your shipping costs. Please let us know if there is anything else we can do to assist you and we would be happy to help. Sincerely, Sarah B.
I just want to clear this up. I saw a lot of negative reviews after I ordered my package and got scared. I decided to call customer service and explained my concerns. They were very helpful and provided me with a tracking #. My package arrived a week later. I was very happy and will order again.
Hello Nal, thank you so much for your nice comments! We are so pleased to hear that you received great service from our agents, and that you got your order in a timely manner. We have been experiencing some challenges recently and knowing that we are still getting it right for most is the best news! Please let us know if there is anything at all that we can assist you with and we would be happy to help. We value your business and look forward to serving you again soon! Sincerely, Sarah B.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Romy, thank you for your feedback. We are so sorry for any frustration or anxiety we caused you this holiday season. On review of your purchase we see that your package shipped on 12/22 and was scanned as delivered on 12/24. We do see that we failed to meet our promised delivery date, and your refund for the GTGT program has been queued and is awaiting approval. We welcome you to reach out if there is anything else we can do for you - we value your business and we sincerely hope you will allow us an opportunity to serve you again in the future. Sincerely, Sarah B.