From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 148th among Jersey sites.
I have ordered from both Fans Edge and Fanatics (both sites look identical/one and the same) several times over the years, without issue, so that is why i didn't research them at the time of last purchase, Thursday, December 8th. Being a lifelong member of Raider Nation and now about to turn 50, i purchased (or so i thought) a Mitchell and Ness 1997 white, away Tim Brown replica jersey during a sale and received an immediate order confirmation email, stating "Relax. We've Got Your Order". The shipment confirmation email came promptly on Saturday December 10th, telling me to "make room in my closet", as it were...
The tracking number included in this latter email sent me to LaserShip, who, at the time, did indeed post that they had received the shipment information. This did not update however, until yesterday at 3:33pm - stating "Parcel not received from seller" Really? Who does that and gets away with it? Where in the policy and procedure manual(s) does it allow for sending shipping information without a parcel? Really?
And then last night, to find entries for both Fans Edge and Fanatics on this site and the tales of third-world fraud and incompetence in abundance - order numbers that do not match or jive with their "system", inventories far depleted yet showing as "in stock", etc. Christmas, etc. Sounds/reads like an Attorney General or all 50 of them, should investigate these "businesses" thoroughly. Another incidence, as i see daily, of "these are the people "with" jobs, who HR chose over hundreds of other applicants" participating in our global marketplace [sic].
The bigger query here appears to be: Why is Fans Edge not communicating with its paying customers regarding these faulty orders/inventories/emails? Are they unaware until the customer brings a complaint? I doubt it and it is more of the lack of accountability we see in the business/Corporate world on an hourly basis.
I ordered a jacket and once I received notification of payment received which was instantly the email stated that my order would be shipped in 3 days. I waited a week and still no shipping notification. I then proceeded yo call there customer service who would never answer and always rude. She then stated that they" Fansedge " would ship my order out January 9th. That's a month since my order and nowhere on the email does it state anything about it taking that long. They are the worst and I highly recommend you buy your gear elsewhere. I would of given them no stars, but this site wont let you. In one simple word... HORRIBLE!
Hello John, thank you for your feedback. We are so sorry to hear about the frustration with your purchase! Unfortunately, the item is a Manufacturer Direct item that is made to order at the vendor which causes a much longer wait for the shipment. We are truly sorry if this was overlooked at checkout! As a courtesy we have refunded your shipping costs as well as 20% of your remaining order value. We hope this resolves this matter to your satisfaction. However, if there is anything else we can do to make this right please let us know. We have reached out to the vendor to see if there is any way we can get it to you sooner, but it is sometimes very difficult to speed up production on these kinds of items. Thank you so much for your patience. Sincerely, Sarah B.
Terrible Customer service. Was billed twice.
Here is the exchange on live chat.
Duanesha M.: Thank you for contacting FansEdge Customer Service. Your business is very important to us. My name is Duanesha M. How may I assist you today?
Ryan h: Last night I attempted to place an order using my paypal account
Ryan h: the status is pending on the paypal side
Ryan h: saying that fansedge needs to complete transaction
Ryan h: the items are still in my shopping cart on fans edge
Ryan h: I do not want to be double charged
Duanesha M.: I would be happy to assist you today.
Duanesha M.: so it probably meant that the order didnt go through
Duanesha M.: im not getting an order for you in our system
Ryan h: how are you searching
Ryan h: my paypal account is *******@gmail.com
Duanesha M.: there is no order for you from yesterday.
Ryan h: The transaction ID from your website is O-09M*******N*******P
Ryan h: I took a screenprint
Duanesha M.: an order is not coming up with your name on it from yesterday i guess since you say it still says pending on your end it hasn't drop in the system
Ryan h: That's not good enough for me. What is your company's phone number
Duanesha M.: *******678
Ryan h: How do I reference you as a customer rep?
Duanesha M.: Is there anything else i can assist you with?
Duanesha M.: You don't
Ryan h: Great. Thanks for your crappy service.
It has been my pleasure to assist you today. If you need additional assistance, please don't hesitate to contact us again.
Just to let you know, at the end of this chat, there will be a short survey. You can access the survey by clicking the Disconnect button followed by the Close button. The survey page will then be displayed. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
I hope you have a great <>. Good Bye!
Duanesha M. Has disconnected.
Update: To the response from FansEdge below. Thank you for responding to this, but I have placed my sports apparel orders with another website - at a lower price! Please do not attempt to charge me again or send me anything. I will dispute the order if you do, thank you. Merry Christmas.
Hello Ryan, thank you for reaching out. We are so sorry that your order experienced a technical error and never came through our system. We apologize sincerely for this. We do see you were able to successfully get an order placed this morning. As a courtesy we have upgraded you to a Next Day shipping service as well as processed a refund back to your card for 20% of the value of your order. We also had our Financials team check into the PayPal Transaction you provided and make sure that it was voided so it can clear from your account. We apologize again for the service you received, and we will be coaching on this issue to ensure it does not happen again. Please let us know if there is anything else we can assist you with and we would be happy to help! Sincerely, Sarah B.
I ordered a kids Titans jersey. Received the E-mail saying it shipped and I would receive it within 4-10 business days. Well some days later, I finally received my package, excited that I finally got it. I opened it to find they had sent me a pair of ADULT Titans jeans, not even what I ordered, and the receipt even said KIDS Titans jersey. So I called the company and they apologized and apologized and assured me that my order would be correct this time. So I get another E-mail saying my new package had shipped. I get the package a few days later, and its a WOMEN Dodger's jersey. Not even close to what I ordered at all, and this is the second package they have sent me. I WILL NEVER USE THIS COMPANY AGAIN and WILL NEVER REFER CUSTOMERS TO THEM! They obviously have packaging and shipment issues and workers who cannot pay attention to the items that are supposed to be packaged and shipped!
Hello Lydia, thank you for your feedback! We are so sorry to hear about this and would love to assist you further. Unfortunately, the Order Number that you provided does not match our format and we are concerned you may have ordered from another company. Please reach out to us via private message and provide your full name, e-mail address, and any alternative order number you may have received and we would be happy to look into this for you and get it resolved. Thanks again, we hope to hear from you soon! Sincerely, Sarah B.
Update 12/17: Fansedge issued an incorrect refund. Order amount was $57.54 and refund was $53.18. DO NOT DO BUSINESS WITH FANSEDGE! This company fails at everything and now I suspect fraud versus incompetence.
Ordered 2 t-shirts on 11/30, received shipping notification on 12/4. Called customer service on 12/9 to check on order status as items had not been shipped yet, was told that the order was in process. Called customer service again on 12/14 because I hadn't received my items yet and was told that one item was out of stock. Attempted to cancel order and was told to call back on 12/16 to complete the cancellation. Huh? Tracking from Fedex shows no shipment so why can't I cancel the order? Why couldn't FansEdge notify me earlier of the out of stock item? What a mess.
This has been by far the worst on-line purchase experience of the year! Note that I had made purchases last year with no issues, but not this year unfortunately.
Hello Mike, thank you for your feedback! We are so sorry for the confusion about your order. We can see clearly that it never moved in the transit process and we are unsure what happened to it. We are so sorry you were told you had to wait for your refund. Of course we have issued your full refund back to the original method of payment. We would also like to offer you a 20% refund back on your next purchase. If you find something you would like as an alternative, please place the order and get back to us right away with your new order number. We would be happy to refund the 20% to your card and expedite the order if possible. Thank you again for your feedback, please let us know if there is anything else we can assist with. Sincerely, Sarah B.
I ordered my review on the 23/11 and the shipping email was confirmed on the same date. Delivery says 4-10 business days on shipping to Australia... I've contacted the company and spoken to reps with extremely vague responses and then commenting I'm the one who has to chase it up once it says arrived in Australia. Its not 14/12 and still no delivery. AND the gift is now two weeks late.
Hello Kaitlyn, thank you for your feedback. We are truly sorry for any frustration our shipping service has caused. We do see that the standard international shipping option (7-21 business days) was selected at checkout. Unfortunately, once this package crossed into Australia no further tracking information is available since it was handed over to the carrier there for final delivery. We do have a faster method of service (4-10 days) available for Australia that provides more detailed tracking information throughout the transit of the package. Based on the shipping expectation, your package should arrive mid-next week on or around 12/23. We have refunded your shipping costs as a one time courtesy for any misunderstanding you may have experienced. Please let us know if there is anything else we can assist you with! Sincerely, Sarah B.
I ordered a Seahawk stuffed animal. WOW, JUST WOW It is the size of a beanie baby and for the price I paid plus the 5.00 shipping charge WHAT A FREAKING JOKE. Seriously, this is the most grossly overpriced item I've ever ordered. It's going back and the fact that I am stuck with the shipping charge will be well displayed on FB and every review site possible. Never order from this company before checking the reviews because it SUCKS! Wish I had done my homework, so now all you fansedge wanna be's CHECK THE REVIEWS!
Hey Barb, thank you for your feedback! We are so sorry that you received an item that you are not happy with. We would be happy to work with you to send it back for a full refund at no cost. However, it looks like the order number you provided does not match our format. We are concerned you may have purchased from a fraudulent site. Please reach out to us via private message here on Site Jabber and provide your full name, e-mail address and any alternative order number you may have been given so that we can research this matter further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
I still have yet to receive any updates on my order and it's taking forever! Idk if my order has been shipped or anything. Very frustrated
Hello Janelle, thank you for your feedback! We are so sorry for any confusion regarding your order. Our records reflect that it was shipped yesterday afternoon. You can track the package via the link below:
https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=74899998613475049157&locale=en_US&cntry_code=us
We have refunded your shipping costs as a one time courtesy for any anxiety this may have caused. We are truly sorry! Please let us know if there is anything else we can do to assist you further. Sincerely, Sarah B.
I am beyond annoyed with this company. I placed an order on 11/28 and still have yet to receive a shipment notification. When I reached out to ask about it, the response I got was vague.
Everything I have ordered from other companies on AND after 11/28 I have already received.
I should have stuck with the NFL shop.
Hello Nicole, thank you for your message. We are so sorry for the inconvenience you experienced. We had a temporary issue with our inventory. We understand your frustration and take full responsibility for the inconvenience we have caused. If you do place a new order with is please reach out and provide your new order number. We would like to apply a discount and free shipping to your next order. We will have to do this in the form of a refund after the fact, but we would be happy to ensure your order flows through the shipping process quickly as well. Please let us know if there is anything else we can do for you and we would be happy to help in any way we are able. Sincerely, Sarah B.
DO NOT I REPEAT DO NOT ORDER FROM THIS COMPANY! I ORDERED A JERSEY FOR MY SON AND A SHIRT THEY CHARGED MY CARD 3 TIMES FOR THE PRODUCTS. WHEN I CALLED THEY SAY THEY ONLY SEE WHERE ITS CHARGED 1 TIME AND WILL NOT REFUND. THIS PLACE IS A SCAM
Jennifer, thank you so much for your feedback. We are horrified that this happened to you! Can you please reach out to us via private message and provide your order number, full name and e-mail address? We will have our financials team look into this right away to ensure you appropriately refunded for any duplicate charges. This never should have happened and we hope to hear from you very soon so that we can resolve this situation for you.
Just ordered something and jumped on here. After reading the reviews, im a little worried i am not going to get it in time. I also have yet to receive a confirmation email. Which would be incredibly unfortunate due to the personal situation it is being used for. :/ Will update star rating as things roll along
Hi Ashley! Thanks for your feedback. We are so sorry that you are nervous about your order. We completely understand based on the feedback we have been getting. We have been trying to hard to correct these challenges we have been experiencing. We are confident that all will be back to normal soon, and we thank you so much for your business! We have reviewed your order and upgraded your shipping to a 2-day service as a one time courtesy! Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
UPDATE: I ended up getting my order today after all. Customer service really did everything they could to make the situation right, so I've upgraded from 1 star to 4. I would consider buying from them again, but only if I didn't need the order quickly.
I ordered a hat and got a shipping confirmation two days later. Five days after I placed the order I checked the tracking and saw that the shipping company hadn't received the item. It turns out that the hat was out of stock. And the best part is that it's only out of stock at my warehouse. So they won't ship from another warehouse, and there's not way of telling online if it's in stock at your particular warehouse. However, they happily charged me for it, and the only way I found out that I was never going to get my item was by getting in touch with customer service (after about 40 minutes on hold). I seriously doubt that I would have ever gotten a refund without directly asking them for one. Although I haven't gotten a refund yet at all, so we'll see how that goes. Avoid this site at all costs! It's not worth the frustration.
Hello Stephanie, thank you for your feedback. We are so sorry you were so misinformed about your purchase. On review, we see that a reshipment was processed without any issues at all, and that it shipped out first thing this morning. http://lasership.com/track/1LS72224382250877988.
We will be reviewing the communication that you had with Fan Services and providing any coaching that is needed on this, and are again are so sorry that you were givin false information about your purchase. As a courtesy we have issued a full refund for this purchase and ask that you keep the item you receive as our gift for the inconvenience and confusion this caused. Please let us know if there is anything else we can do for you. We value your business and hope you will give us another chance in the future. Sincerely, Sarah B.
I placed an order on 11/7/2016 and my credit card was charged immediately, including the $4.99 in shipping costs. The email confirmation I received said that the order would be shipped "no later than Tuesday, 12/6/2016". I contacted the customer service department a few days before that date and they confirmed that it would be shipped on 12/6/2016. Well, that date came and went with no email confirming it had shipped. I just got that email today, 12/9/2016. So much for "no later than Tuesday, 12/6/2016". And my boyfriend won't get his birthday present on his birthday. I won't be ordering from FansEdge again.
Hello Mary, thank you for your feedback. We are sorry to hear that we failed to ship your item within the expected time frame. Unfortunately, these items were slightly delayed from the manufacturer and we were unable to ship them until they were received. We understand how frustrating this is, especially when you needed this for a gift. As a courtesy we have refunded your shipping costs as well as $10 of your remaining order value. We hope you find this acceptable and welcome you to reach out to us via private message if there is anything else we can do for you. We hope you will give us another chance soon! Sincerely, Sarah B.
I recently discovered FansEdge and I liked the prices but when I went to place my order, the promotion/sale wasn't being applied to my total. I wanted the items at the price of the sale so I tried to checkout and the website stopped working. I can't receive the sale price because their website isn't working? How can I contact a rep from FansEdge?
Hello Luke, thank you for your feedback! We apologize sincerely for any frustration you have experienced. Please reach out to us via private message and provide the promotional code that you were trying to use, and we will research it to determine if there are any issues. We are so sorry about this, and we hope to hear from you soon. Sincerely, Sarah B.
Ordered a jersey and a hat on black friday. Order conformation said 3 - 7business days on shipping. Hat was sent out on the 29th jersey on dec 1st. Only found shipping dates by spending an hour on the phone dec 5th. There computer said packages to be delivered dec 8th. 9 days for one 7 for the other. So went and made travel plans leaving on the 9th. No packages on the 8th. After 40 minutes on hold with customer care. Sorry to bad your christmas presents will sit at the post office where fedex is sending them, till january. Didn't offer to send replacements to relatives, reimburse shipping costs refunds or anything.
Hello John, thank you for your feedback! We are so sorry to hear that we have frustrated you so and would love to work with you to make it right. Unfortunately, the order number you provided is not working. It looks like it may have an extra digit. Can you please double check that number and reach out via private message with your full name, e-mail address and correct order number? We are confident that we can resolve this to your satisfaction. Thanks, we look forward to hearing from you! Sincerely, Sarah B.
I read reviews and took a shot anyways because FansEdge had a few products in stock that weren't available on official NFL websites or in my local sports stores. I took advantage of a Black Friday discount and opted for free delivery. My products showed up in just a few days and I could track them through FedEx codes. I will purchase from this website again and would recommend it to anyone who's looking for a good deal and can wait an extra day or too.
Hello Donell, thank you so much for your feedback! We are so pleased to hear that you received your items quickly and are happy with your purchase. Thanks for taking the time to share your happy experience with us. If there is anything else we can do for you, please do not hesitate to let us know! We value your business and look forward to serving you again soon! Sincerely, Sarah B.
I ordered from this website the day after black friday but when I went to research this website, I came across all the negative reviews and I immediately got nervous. I thought that my order would never come and I wasted $50+ on some sweatshirts I would never receive. However, I'm pleased to see that I did receive the sweatshirts and it was exactly as I expected if not better. Thanks fansedge.
Hello Bridgette! Thank you so much for your kind feedback! We are thrilled that we got your order to you in time and that you were happy with the merchandise! If there is anything else we can do for you, please let us know. We value your business and look forward to serving you soon! Sincerely, Sarah B.
I wish I had read fansedge reviews prior to placing my order. I ordered my brother-in-law a jersey from fansedge for christmas on cyber monday. Got a great deal and was super happy with my purchase. I even received order confirmation right away. However over a week later I had not received noticed that the jersey had been shipped. Tried to track my order which was useless and had no updates. Live chatted and found out my order had been cancelled! The jersey I ordered was no longer in stock! I NEVER received notification of the cancellation! Now I can't find the jersey anywhere else and I am SOL. Safe to say I will not be using this site again. DO NOT ORDER FROM FANSEDGE!
Hello Katlyn, thank you for your message. We have reviewed your order details and we see clearly that we failed you. We understand your hesitancy to purchase from us again - however we would be happy to refund 40% + shipping on your next purchase. Please reach out to us via private message and provide your new order number and we will issue the refunds for you. Please let us know if there is anything else at all that we can do to make this right for you. Sincerely, Sarah B.
They do not live up to the expedited shipping they are happy to charge you for, will do nothing to correct their problems and have no customer service whatsoever. Do not shop with this company
Hello Jessie, thank you so much for your feedback. We are truly sorry for any confusion regarding the shipping expectation for your purchase. We see that the package is currently in transit and expected to be delivered tomorrow (12/9) via FedEx. We have refunded your shipping costs, and apologize again for the frustration we have caused. Please let us know if there is anything else we can assist with. Sincerely, Sarah B.
I ordered shoes for my husband and they did not fit right. After 45 minutes on hold to complete a return (which the associate had no clue on how to process), we finally got the paperwork done and label printed. 11/18, I ship out said return and to this date, it is not trackable nor received. I contacted customer service again, 12/6. On hold for 15 minutes, then hung up on. Finally, I decided to "live chat" with Jametra. EVEN BIGGER MISTAKE. Associate quotes me a ridiculous return policy which is not anywhere on their return or customer service pages. Then is of NO help and basically useless. Rep tells me it will take at least 7 - 10 BUSINESS DAYS to receive the product (that's 2 weeks), plus 7 -10 business days to process the return (another 2 full weeks) and then. Another 2 - 10 business days to process a refund. Well, it's been 12 business days since I shipped out the return (and I am being kind and not including the date of shipment since it was a Friday). And they don't have the item nor can they track the item with the tracking # they provided (there is no record). I personally took the package to USPS office to mail out. I am now out my original $, was charged $5.50 to print out the label to ship the damn thing out and now have nothing. This item cost me more time and money than it's worth. I am filing with the BBB and also advising SKICKS that Fansedge is a horrible company to work with (I bought a pair straight from SKICKS. I should have done the same here). I have a transcript of the live conversation with the rep and sending it with my complaint to the BBB (it violates business policy when the rep quotes ridiculous dates for returns that do not exist on the product's own website).
Hello Lucy, thank you for your feedback. We are so sorry for the frustration this has caused. We have issued a full refund for the returned item, and apologize that there was every a question of this when you contacted us. We have a 365 day return policy that can be viewed here: https://fansedge.custhelp.com/app/answers/detail/a_id/88. You were well within this time frame (ordered in July) and as long as the items are in unworn condition, you should have received a refund. In this case, our warehouse never received the return, and this is why it was not processed. We thank you again for reaching out to us, and are happy we were able to resolve this for you. Please let us know if there is anything else we can do for you! We value your business and hope to serve you again soon. Sincerely, Sarah B.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Warren, thank you for your message. We apologize sincerely for any frustration or confusion there has been regarding your shipment. We understand the concern, especially based on some of the reviews there have been regarding our recent challenges. We have always prided ourselves on our exceptional customer experience. Unfortunately this year has been more challenging than previously due to a system upgrade in our warehouse that did not go as well as anticipated. The vast majorities that are placed flow through our system normally and ship/delivery with no problems at all. However, it is much less common to hear about those situations than it is to hear about the negative experiences. We understand completely how off-putting this is. We are truly sorry and are actively working to resolve all challenges and appreciate you reaching out. On review of your tracking information, we do see that your package was scanned in Cleveland Ohio this morning at 4:22 AM, so it is finally moving. It looks like they are anticipating delivery today, but it could be tomorrow since it has not yet gone out for delivery. Please let us know if there is anything else we can do for you. We truly do value your business and hope you will allow us to serve you again soon. Sincerely, Sarah B.