FansEdgeReviews 791

After ordering a Patriots sweatshirt that I have longing to been order I received the usual "Thank You for placing your order" and "3-7 business days until delivery" as well as "tracking information will be sent via e-mail in the next few days." Being eager to receive my package I checked my e-mail for tracking information two days later only to find an e-mail now informing me that "My order was unable to be processed", that was it there was no other message regarding why or how this happened, nor had my card been refunded the $70.00 yet. I decided to contact customer service to see exactly what was going on, come to find out from the representative James that Fansedge let me purchase a sweatshirt because they couldn't keep up with their inventory and therefore told me that they had many sweatshirts when really they had none. After basically saying it was my fault for waiting until gameday to order the gentleman offered me a $10 credit and proceeded by suggesting different sweatshirts to me that looked nothing like the one i had ordered. Why is it my fault that this company cannot properly supply for the demand? Also what if I hadn't called them out, would i have ever gotten my refund? I will NEVER do business with this HALF-$#*! company again.

The size chart for the Youth jersey I received is completely out of whack. My son fits a 8-10 boys and the chart said we should order a Youth medium based on that information. It was a gift so my father had consulted me about the size prior to ordering. Turns out, it was too small and I should have ordered a size Youth large (size 12-14yr. Old). Since it was a gift I contacted customer service via live chat to be sure I followed procedures so that my dad, the gift-giver, didn't have to go through any additional hassle since we live in different states. I was told that if I indicate it was a gift on the return that I would be given credit to place a new order. I wasn't and the credit was given back to my father. He's elderly and I don; t really want to bother him to order a new gift. Won't be shopping at Fans Edge again for inconsistent information and bad sizing charts.

I am in the process of allowing FansEdge an opportunity to make good on a disastrous (and VERY time consuming) online shopping experience.

Long story short: FansEdge says they don't do Gift Returns, despite their website saying they do. (See attached screenshot of FansEdge website). After directing FansEdge to their own website, I was told: "Oh, that's a mistake on the website".

This disreputable and misleading business practice has been brought to the attention of Florida's Attorney General, where FansEdge (and it's parent company Fanatics) are headquartered.

If and when FansEdge corrects my gift return situation in the manner which they emailed and DM'ed me on Twitter, I will update my review.

Here is my original review posted last week:

Fans Edge is unable to process a simple gift return, unbelievable!

I received a jacket from my inlaws for Christmas. It was ugly and wanted to discreetly exchange it, without hurting the gift giver's feelings. I called AND emailed Fans Edge to explain the situation. I followed all their return instructions and Fans Edge assured me that I would be credited and notified via email. Email never came. Numerous phone calls and emails later I find out that they notified my father-n-law and credited his credit card. I was then assured that Fans Edge would make things right for their error - just more lies from Fans Edge customer Service

I should have just thrown the jacket away, because now I have nothing because Fans Edge doesn't know how to run an online business.

Order# 512*********************

My son got a gift for Christmas that he returned. He did get the invoice so he could return via shipping, but wanted to be discreet to not hurt the gifters feelings. The form noted "gift" and that he could get the credit emailed to him. Just got text from the gifter and low and behold- she was notified of his return (and the credit was returned to her card). Just contacted Fan's edge and they said they stopped doing store credits - sorry about that! Totally misleading and tacky- will avoid this store now.

I placed an order with Fansedge on December 9th. On their website it said that if you wanted standard shipping and delivery by December 23rd to order by the 15th. On the 9th I received my confirmation email that said my order would be delivered on or before December 16th and I would receive an email with shipping details. December 19th, I still didnt receive an email confirming shipment. I went on the online chat and spoke with Mariah, who first said that since i used a code for free shipping that it excluded me from receiving my package by December 23 (which it did not specify). THEN, i asked, regardless of that guarantee, my email confirmation of purchase said it would be deliver on or before the 16th and it wasnt. Mariah then explained that I had been put on a delayed shipment, in which I should have received an email about... which I had not... she told me numerous times on that chat that she would send me the email about my order being delayed... never received it... December 23rd I asked again about my order and spoke to someone else. He confirmed that I was still on a delay and that i didnt have a date on when it would be shipped... Eventually my order shipped... well, when I received it, it did NOT look like the picture at all... on the picture, the jacket had the Chiefs logo on the right hand side on the upper chest... (where you would think a logo should be placed)... well when i received my jacket, the chiefs logo was on the left side of the jacket right about where my husbands belly button is... over all... TERRIBLE experience and I will probably NEVER order from them again...

I purchased a 3pc BBQ set from fans edge to send a Christmas present to my brother in law who is a Marine deployed to Afghanistan. When I got the package it was missing 1 of the 3 items. I sent it anyways so that he may have something for Christmas. I figured I will deal w/ the problem. Little did I know that this company would be another of those that just doesn't care about customer service. I wrote a complaint to fans edge & their response was to return the product for a refund. How freakin jackwagons? It is on the other side of the stinking planet! Now I am trying to write their president a letter. Their customer service is refusing to give me the individuals name & address. I hope no one else falls for this company's scam. I will have to take more drastic steps to get my order filled or my money back if this company doesn't step up & at least try to do the right thing. Needless to say, I won't be doing business w/ this company & I hope if anyone else does that they get their product or better customer service.

Ordered an NFL shirt for my daughter. I got the wrong size and she wanted a different color. This company does NOT DO EXCHANGES. They make you return it, then credit it to your account, and then you have to reorder. It is insanse: they got their money so a simple exchage would be nice and easy. I will not orer from them again.

Like many others, i chanced upon the reviews unfortunately only after purchasing from fansedge!

The difference is, unlike most of them, i purchased way before christmas; on 29th november (missed the black friday deal) but more than enough time for something to be delivered from the US to Singapore...

I regularly purchase stuff from europe and i get my items in 5 days to a week. I usually shop on ebay or amazon if i get stuff from US and shipping takes at most 3 weeks (totally understandable and i don't mind waiting) simply because they offer a tracking service and they keep their promise!

I'm still faithfully holding on to the last glimmer of hope that the items i've purchased would arrive real soon (it's already the new year!) and that it would be the correct items...

Could someone from fansedge help me check or at least let me track my own parcel to see if it has at the very least been shipped?

I'm more worried than pissed and i understand that it's the festive season so it's kinda slow but i really hope that i won't be a victim of some scam:/

***update: now they're telling me that the parcel went missing... i chatted with an agent a few days ago and she told me to wait, but another agent told me that you guys "have reshipped my items because it was lost" and it's gonna take another month?! I've got to wait till february and it may not even arrive yet again! They even told me that they cannot track once it leaves US. so nobody knows where my items are.

The items were supposed to be for christmas, now i've missed the new year (what a disappointment and sad way to start 2017) and i've still got to wait another "7-21 business days" wow!

It's a joke and i can't believe this!

I ordered two shirts on December 6th so they would get to me by Christmas Eve. The shirts came a couple days later than expected but I still got them before Christmas Eve. One of the shirts they sent me was the wrong one. I called them and asked for an exchange for the right shirt. They did a refund instead. I asked to speak to a supervisor and he said that they're out of stock of the shirt I ordered. He said it could be a month before I get it. He was extremely rude and unhelpful and wasn't willing to do anything for me. They told me the refund would be in my account between the 26-28. It's the 30 and it's still not there so I called again. The woman told me that they didn't process the refund until the 29 so I won't see it for 2-10 business days. Meanwhile, the purpose of the shirt I ordered was a gift for someone.

Ordering is a hassle. I've placed only two orders with FansEdge & each of them were hassles. My most recent order was shipped to an address I removed from my profile & because of that three of the four items ordered were shipped separately. Then, since I only received notification of the one item shipped to me at the correct address, the other items eventually were automatically returned. I am returning the one item I did receive as there is no reason to have this one item without having the others. I will never order from FansEdge again.

So i ordered a pretty expensive jacket on this site for my boyfriend for Christmas. I ordered it a week in advance and their site promised delivery before Christmas. I had the jacket in my cart, checked out, paid for it and even got an email saying "weve got your order" followed by a shipping number. Obviously this sounds like i got the jacket and im just waiting for it to arrive. It was the 24th and my jacket still hasnt arrived. So i called fansedge and got put on hold for 45 minutes. When i finally got through, the guy told me they SOLD OUT OF THE JACKET I ORDERED. I never ever received any form of info telling me that, even though they took the money off my card! When i asked him why it let me put it in my cart and pay for it his response was "i dont know i guess the warehouse ran out of this item not my issue" he was absolutely rude and not to mention, useless. This website ruined my Christmas present for my boyfriend. I will never ever order from them AGAIN.

I purchased a MLB jersey for my son 1 week before Christmas to take advantage of the 3 day free shipping. I did not get a confirmation order but my PayPal account showed the money being taken out. A few days before Christmas still no jersey. On Christmas I had to print out a paper copy of the jersey and wrap it in a box as my fill in present. Finally got a hold of somebody in Live Chat and they said the jersey won't ship any later than January 12,2017. If I had known that I wouldn't have bought this item. Don't believe anything this site says or sells, go elsewheer!

If you order from this website you better make sure you like it! Their refund procedure is a scam. I returned and item in September and still havent received my refund! I contacted their customer service 4 times now regarding this and they seem like they have no clue what is going on with anything in this company. Please keep in mind I got a confirmation email 10/25/16 dating that my money had been refunded. When I didn't see it come trough after 10 business days I contacted customer service... they seemed surprised that I got a refund email and told me that their had been a mix up and they had processed the refund that day. 10 days passes again and nothing... contacted again and the same response! 10 more days and I contacted them a third time this time they asked me what I had returned and my order number, keep in mind this is all in one email thread. They proceeded to tell me that they were sorry and they refunded me again because they hadn't before. Now the 4th time they proceeded to tell me that I had been refunded a different amount back in 2013... 3 years before I placed the order? I have yet to hear back from them since I asked them how they can refund me before I made the purchase.

I ordered 2 items the Sunday before Christmas (5 business days in advance) noting on the site that the items will be delivered within 2 business days. I didn't receive my order until the Monday after Christmas... There was also a number I was provided with in my confirmation email which stated that I can reach someone 24/7. This was also not true as I wasn't able to get in touch with anyone regarding my order. Items also appear different than pictures. There is a $5.50 fee to return any items, which was also not stated in an obvious manner on the website. Won't be ordering again.

After a 35 minute hold, I spoke with a customer service rep. Who couldn't figure out why my order of one item placed on 12/13 hadn't arrived after paying for 3 day shipping. So, I was placed on hold again so she could talk with a supervisor... after another 12 minutes on hold I finally gave up. According to tracking, the item won't arrive until 12/29. Seriously, even standard shipping on their website is for 7 - 10 business days.

I'm not gonna lie, after placing an order I didn't receive my confirmation email so I began digging for reviews about the site. As you can see, they're awful! I was so afraid because what I had purchased was meant for a Christmas gift and I thought there's no way it'd be home in time! I ended up calling the customer service number and spoke with a lovely gentleman named Joseph, he was very professional and understanding. Corrected my email - I actually typed it in wrong that's why I didn't receive my confirmation! He was able to tell me over the phone my tracking number and told me when my package was scheduled to be delivered. Just like he said, my order came in and I am so happy with the jersey I ordered!
I would use Fansedge.com for future purchases

My initial review is posted as below as any reply deletes original post: they responded that they would credit me. Its been 13 days and there is no credit. Even the responses are false statements.: I wish I saw this before I purchased from this retailer. So frustrating. They are all true and i have the same story. Purchased an item on 12/21 insuring 2 day delivery. When I track the package it claims delivery on 12/27. They also use cheap unreliable carrier called laser ship. When i called cust serv and held on for 32 minutes they said the 2 day promise only applies to certain items. It may say in fine print somewhere on the site that you dont see but in huge letters it says free 2 day shipping if you spend over 40$. Why not put that giant exception in such large print too>>>>>This is truly a poor company. They also have 58 complaints listed with the better business bureau and a 98% negative rating. Yes that 98% negative. People please, buy anywhere but here.