FansEdgeReviews 791

I was terrified to use this site after I read these review, but my order actually went as smoothly as it possibly could have. I got exactly what I ordered and the customer service was prompt and helpful. After reading all of these bad reviews, I thought it was at least my duty to leave a positive one, considering I had a good experience. Imo, I think that this website at least deserves a chance. But, remember to limit your orders to products that aren't very expensive should anything ever go wrong.

Ordered a custom Jersey. After being hoodwinked with shipping code that wasn't applied. I called rep and was told it would be noted on my order. I was not told however that the expedited shipping does not have anything to do with the 15 business days. That should be explicitly stated on the site or order confirmation as a consumer, you are not made aware of certain things you expect to speed up the process, I was told no the expedited order was applied afterwards, and that they couldn't tell me if the order was complete, so it could just be sitting there. The gift won't make it in time. Sad, heartbroken. Should of followed the reviews.

I ordered a lightweight pullover - when I received it, there was no tags on it and no receipt. The material was junk, the fit was awful and where it was supposed to be red stitching for the Chicago Black Hawks was hot pink stitching. When trying to print a return label the website kept giving me a "oops" error. I finally got a hold of someone through live chat and was emailed the return label. I sent it back in the condition I got it... only to get an email a week later saying they couldn't process my return and/or refund, and would be donating my item to charity! Excuse me... NO!
The stuff advertised is a knock off crap!

This place is a rip off. I purchased two Breast Cancer Awareness caps in October 2016. Unfortunately, one of the two was too small. I contacted them regarding exchanging the item. They informed me there are no exchanges, but I can purchase a new one and return the other for a full return, which I did. After waiting the recommend amount of time I contacted them regarding my return and they claimed that they could see the return initiated but never received the package. I was told on two separate occasions that I'd be issued a refund. After not receiving said refund, I filed a claim with my bank, which I'm assuming they are now refuting because it is April and I still have not received my money back. They lost a good customer and I will be sure to let as many people as I can know that they're frauds DO NOT DO BUSINESS WITH THESE PEOPLE!

I'm very upset with fansedge at the moment. I sent an email about a sweatshirt I had bought on February 27th and I still have yet to recieve a response. The sweat shirt was 65 dollars and I washed it once and now it looks as if I bought it years ago. Horrible quality I'm sticking to nike adidas or any other named brand. They wash well. Overall I order from the site a lot but I will no longer order due to the lack of care they have for a loyal customer.

This business is horrible. I ordered an item for my son's school project. I ordered the item on Friday, February 24th. Project was due March 2nd, so I figured that I had plenty of time for the item to arrive. Got an e-mail on the 25th that my item was shipped. Received another shipping e-mail on the 27th that said that my item was just being shipped that day. They only submitted the shipping information on the 25th - not the product. Needless to say, the shirt was not here on time (it's still in Colorado). I e-mailed a detailed complaint, which demanded a full refund. The only response? "Your item is expected to arrive on March 7th." The person who responded didn't even take the time to read my original email. This company is awful!

I have been waiting for over 2 weeks for a return to at LEAST be processed and for me to be notified. No one has been able to tell me if they've received the return. After looking up the return policy, and proceeding to laugh at the insanity that I most likely will not see my money for at least a month, I emailed to see if they could ease my worry.

Nope, I got back an automated list of FAQs I'd already gone through and deemed unhelpful. Responded that none of those were helpful, and asked if they could check the status via email -- I've only ordered one thing in the last 30 days, so how hard could it be to figure out what I'm inquiring on?

Again, nope. This time I got a live body with a snarky attitude, who told me to "keep in mind" their unnecessarily long time periods to receive, process, and refund an order. In reference to the title of this review, I imagine the folks over at FansEdge headquarters are nothing but poorly trained chimpanzees running around an office ripping apart packing material and hanging from the ceiling throwing feces at one another.

Honestly this whole irritating situation started with a breakup and the breakup was not as painful as this debacle has been.

I bought a Cubs Maddon Jersey on Tuesday morning at 9AM and early on Wednesday morning realized I had bought a "World Series Bound" one versus a "World Series Champions" one. So thinking it would be no problem, placed an order for the "Champions" one and called to cancel the order for the "World Series Bound" one at 9:30AM on Wednesday. Just a little over 24 hours after my initial order. I was told they would contact the vendor to cancel. A half hour later I get an email saying they CANT cancel it! Absolutely ridiculous for a company that now has my money for 2 jerseys. All I want is to cancel my one order... the kicker being the order isnt even going to ship until March 14th! It shouldn't be this difficult. Horrible customer service and hate that I have another order being processed with this scam company. Oh and still haven't received a confirmation email for that second order. AVOID!

Decided to go to a Stars game this weekend. Academy was sold out on Jerseys so I decided to order online. I paid $300 for 2 jerseys and an additional $40 for overnight shipping on Wednesday. Fast forward to today (Saturday) and my order is finally shipped with standard shipping. So I paid $40 for overnight delivery and got standard shipping. These jerseys are of no use to me since I needed them for the game tonight. I contacted customer service to cancel my order and they refused to cancel and instead wanted to credit my account for the shipping cost. Like I would ever spend another dollar at this scam site. Will be taking it up with my credit card. As a consumer, I would avoid this place at all costs. Don't let them sucker you in with coupon codes etc.

TERRIBLE SERVICE, WAIST OF TIME. NEVER AGAIN. JUST AWFUL. NO FOLLOW UP, NO REMORSE AND NO SHIRTS... FIRST MY ORDER WENT TO GA. THEN IT NEVER RESHIPPED, THEN (RIGHT NOW) THEY ARE HAVING ISSUES FINDING MY ORDER TO CANCEL IT... PS STILL WAITING.

OK follow up time! Please review the feedback they gave,
2-7 days to get the money back, (canceled the order)
You will receive notification when your order ships, see above I canceled the order, how could it ship?
This is exactly what Im talking about...