FansEdgeReviews 791

I ordered a 1/4 zip jacket for $56.00 as a gift. My husband wore and washed it ONCE. It pilled so badly after that wash it is unwearable. I called and requested an exchange or refund and was told no. I can't exchange it because it was worn nor would they refund it despite it being defective.

Customer service was TERRIBLE. They do not stand behind their products and basically, they sell expensive and disposable items. Stay away, far far away for this despicable company.

I ordered a jersey on Nov 27 I was charged 10.99 for shipping the tracker said I would receive it on Dec. 7th when I check on it on line it said it would be delivered the 8th ok I just checked the tracker again the tracker has this product leaving Georgia to Dallas and is now sitting in Arizona I live in TN and apparently not coming to the 15th. Why? Fedex told me FanEdge is using the cheapest cost delivery through US postal really 10.99 for US Postal services?

My order, full of Christmas presents, was apparently shipped out, then FedEx returned it back to FansEdge for a bad address. The address that was entered was my work address, which I've received numerous packages at-by FEDEX! When I contacted FansEdge to ask what was going on all I was told was yes, they sent it back, you'll see a refund on your card. They weren't even going to contact me to let me know that I wouldn't receive my packages!?! When I asked 'Ashanti' why they wouldn't contact me she said-not our fault, Fedex's. I then asked to speak to a manager and SHE HUNG UP ON ME! Seriously, this is how you do customer service?

DO NOT BUY FROM THEM! On Monday I put an order through for several items. My bill was $252.80. When I didn't get any confirmation number I jumped on and checked my credit card. Imagine my surprise when I realized FANS EDGE charged my card $1264. 45! They charged me 5 times! Furious I called them. After waiting for nearly an hour I got through to someone and tried to explain. They put me on hold and never came back on. I called back again - this time I got a gentleman who told me they had glitch in their system - seriously! Said that's fine I just want to make sure I get what I ordered and paid for 5 times. After another very long call they put my order through - guess how much I had to pay this time! Nearly $300 dollars! Can you say again the law! You can't charge someone more for something after they've bought and the company messes it up and charged you 5 times for! Just think how many people they did that to? I was told they had millions of people ordering that day. Hmmm... if that happened to say 20,000 - that company just illegally pocketed a million dollars of consumers money. SAME ON YOU FANS EDGE! Hopefully enough people read this and no longer buy from such a shady and corrupt company!

Dominique: Hi there, my name is Dominique. How can I help?
Melissa: I was sent a boys large instead of a mens large. It says L 16/18. My order number is XXX-XXXX-XXXX. The return site wont let me scroll down to process the return.
Dominique: I apologize for the inconvenience. I can most definitely assist you with that. Give me just a few moments to go ahead and pull that order up.
Melissa: I bought another one last night so I wouldn't need to wait for an exchange. Its a christmas present.
Dominique: Okay you can return the item back to us for a refund.
Melissa: How do i process it and get a confirmation number?
Dominique: Did the item come with a return label?
Melissa: yes
Melissa: but don't I need a confirmation number?
Dominique: Just use that label to return the item and no you do not.
Melissa: What happens if it gets lost and there was no proff I went thru a return process?
Dominique: Ma'am once you return the item to the post office it will scan in it.
Melissa: That just feels weird that there is a return page but it doesnt work, you cant scroll down once you select a reason to return. And there wont be any proof that you sent it back for a return.
Melissa: just that you sent it back
Dominique: When you return the item the post office will scan it and that will ensure that you did return the item to be processed.
Melissa: when will the web page work?
Dominique: I am not sure.
Melissa: I don't feel comfortable sending it back without a confirmation email saying the company is aware of what is happening. They might think its for an exchange, or something else
Melissa: "We apologize your item was received defective. We ask that you please review our Policy so that one of our Fan Advocates can further assist you with this issue."
Melissa: this is what the message says. But i can't return the item
Dominique: At this time I have exhausted all possible options for resolving your issue today. I will now have to terminate this chat session. Should you have any further question or concerns please feel free to contact Fan Services *******955
Melissa andronis: so you cant process a return?
Dominique has disconnected.

Shortly after placing my order, I decided to cancel it. I phoned the 1-800 number, which no one answered. The online chat was closed. There was no way to cancel the order online. I sent a tweet to their customer service twitter account. Conveniently, they replied after the item had been "shipped." I put quotations around the word, shipped, because it hadn't been shipped. A shipping label had been created.

FansEdge purposely makes it impossible to cancel your order, hoping that the hassle and shipping costs of returning your item discourage you from sending it back. No wonder this website has such terrible reviews.

I place an order on the 25 of Nov. 2017, late night, probably like 8:00pm. After i placed the order i put the 1 day business shipping. Then i went to google to read all the feed of the website, almost every feedback was bad. I almost decide to cancel my order. Then the carrier that they pick to ship the package got the same amount of bad feed of fansedge, Lasership. I received my order on the Monday, 27 of Nov 2017 with no problem at all. Satisfied A+

All I can say is I was very sceptical after reading these reviews and thought about cancelling my order but I had to take a chance. I orederd my husband a Dak Prescott jersey on 11/18/2017 and we received it today. I expected it to be here tomorrow being that I ordered it late Friday night. He absolutely loves it. Fits great. Sorry so many of you have had bad experiences but I'm given up 5 stars and I will Definately shop again!

Horrible, horrible experience. Their size charts make no sense. I consulted the size chart on their product page for a women's sweatshirt. They give various ladies sizing options but there is no indication on the product page what is available. The small I ordered looked like it could fit a 12 year old. Something is definitely off. They offered no help or explanation when I called then still had the audacity to charge me for return shipping. The shipping prices are exorbitant, the merchandise is shoddy, and the customer service team is uninformed and lazy. They deliberately "hide" their customer service phone number and encourage everyone to use their horrible online chat system. I should post my conversation - it's a real head shaker. How are companies like this still in business?

I wish I could post my "Live Chat" correspondence that I had with them. Do not buy from this company. I ordered a Penguins jersey for my wife, but unfortunately, it didn't fit her and she returned it to the company. I never received a credit for the jersey, so I phoned the company to inquire about when I would see the credit. Much to my surprise, they told me that the jersey was a customized jersey and that customized jerseys were not able to be returned. When I told them that I didn't order a customized jersey and that I ordered a Phil Kessel jersey they basically called me a liar. Since they were not going to give me a credit I asked them if they would return the jersey that I purchased. In a very unpolite manner, they told me that they donated it to charity.
To top it off, I paid $20 plus dollars for 2-day shipping and it arrived over a week later. Total bill was over $180 and this company no-doubt resold my jersey and made another $180 from some other poor soul. I hope it fits them.

I ordered a pink cubs hat for my daughters birthday and it arrived right on time. Unfortunately when my daughter opened the box to our surprise it wasnt a pink cubs hat but inside we found a royals hat that was blue. Why would it have shipped and charged when the hat was out of stock is beyond me. Instead they ship it and ask for me to pay a return fee. How do you get a pink cubs hat mixed up with a blue royals hat is something I dont know Ill ever understand. Im sure I wont order from here ever again. They should have bent over backwards to solve this problem, however they just made it my problem.