FanPass

So I purchased 2 tickets in august for an October game over £400. I had no communication from the seller until I emailed fanpass twice.
The seller contacted me the night before the game wich had an early kick off. So I was panicking obviously thinking I've been scammed.
After the worst anxiety and pacing around my house on the day of the event, I received my tickets via email 2 hours before kick off. I was then worried that they were fake and wouldn't scan at turnstiles but they worked fine and had the most amazing seats and saw my team win!

I would note that, it's not fanpass selling you tickets. It's individual sellers using the website as a platform.

Pros:
-can buy tickets you would otherwise have 0% chance in getting.
-when emailed fanpass did reply quickly
-fanpass offer a guarantee which will give you a full refund if seller doesn't give your tickets in time or they're fake *read T&C your self before buying (didn't need to claim so not sure if would be smooth sailing)

Cons:
-selling tickets is actually illegal so it's a risk you take and not technically 'legit' with any of these kind of sites.
-You pay well over Face value( sellers set their own price)
-no contact number for fanpass just email
-no contact for sellers so have to Rely on them getting in touch
-very short notice in reviving tickets
-I didn't get the area I paid for.(but actually got better seats!)

Would I use this site again. No
But I wouldn't use any other ticket selling site other than the ones authorized by the club. I just can't deal with the anxiety of it all.

Avoid this site if you think you've bought tickets not gauranteed to get them joke take your money though

Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used

After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer.

They have ignored all contact.

Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned.

I booked tickets for a match on this coming sunday for my daughters birthday
That cost me £740. They got cancelled this evening 36 houes before with no refund no email nothing!. I emailed them to get an automated response. I now have a heartbroken child who has nothing for her birthday now as i have been ripped off by this company

I purchased 2 tickets for the Chelsea v Liverpool game at Stamford Bridge. They were both simply rejected outright when I arrived at the game. The ticket had different names than mine and my acquaintance. The ticket steward, straigh up stated, along the lines, that fanpass is not an authorized seller/reseller, and you can not or should not purchase from there. I lost a large amount of money!, I got robbed. They should be closed down!

I've emailed them and will see what happends now. I will update with news once I get an email back.

I ordered tickets as part of a 3 day short break, tickets didn't arrive as promised 48 hours before the event. As I was travelling nearly 300 miles prior to the event I became nervous and wanted to know when they would arrive and whether I'd need to change my travel plans. Response from Fanpass was extremely slow and very unhelpful, until 24 hours before the event they contacted me to inform me the tickets would be e-tickets, as such we set off on our journey.

Later that day with us 300 miles away we receive another email saying the tickets had been posted, I explained we had left after their earlier message and couldn't go back in time. Their response was "It says on our site we will post" I said "So why tell us it was an E-Ticket?" needless to say they were unreachable via any means other than a very slow email service which they laughingly call "Chat".

By far the worst online purchasing experience I have ever had, a real bunch of cowboys.

Be warned.

To cut an extremely long story short, I brought 3 tickets to a Champions League game last October, however the tickets never arrived and the day before the game fanpass said they could look for alternative tickets. I declined and asked for a refund which i was told i would receive within 14 days.

6 MONTHS LATER i still have not received any money, Fanpass ignore all of my emails and just keep saying the below, they say you can contact their team but I haven't received a reply for long time now! Are you all on a 1 year holiday?

Review reply -

Your seller indeed failed into providing the tickets and we advised you by email that we were happy to provide you with replacement tickets in a better stand at NO extra cost. You refused the proposal and asked for a full refund which has been processed already.

If there is any other issue, please contact our team via email and we will be more than happy to have a look into this.

I bought two tickets yesterday for Saturday's match chelsea norwich one for me and one for my girlfriend and there are different names on them not ours. What can be done when I receive the tickets because there are 48 hours until the match. I want to know what happened, I hope isn't a fraud.

I purchased e-tickets over two weeks ago and have still not received the download.
I have paid for flights and hotel as we aren't from London.
This was booked for my sons 16th birthday.
I emailed fanpass and still haven't had any reply.
Do I need to phone my credit card company and report as fraud to get my money back?

I ordered my tickets and emailed my queries about not receiving them but was told they were being sent to me. After 12 hours I still hadn't received them and was told to be patient as the seller has up to 24 hours before the day to send them however I still haven't received them and now FanPass has gone completely silent. I'm really disappointed because I have booked a hotel in Manchester which is now non refundable because i've left it too long to cancel it.