No positive highlights yet
The event was sold out, ( finale world cup) and fanpass offer me the chance to purchase ticket from a fan which cannot attempt the game. The price was not really expansive for a finale. Amazing time! I can vouch for this website and will use again for sure. Thanks for all.
I have ordered a ticket for Saturdays game Aston Villa v Chelsea & have heard nothing with the game being 2 days away?
I placed an order in error and booked the wrong event on the wrong date.
Emailed to cancel within 15 minutes of the order and they wouldn't refund even though the event was 3 months away.
Tip for consumers:
Dont do it.
Not worth the stress.
Forced to buy football tickets because they wont refund me. Would have happily exchanged tickets for another date but they wont open a dialogue at all.
The event was sold out, ( finale world cup) and fanpass offer me the chance to purchase ticket from a fan which cannot attempt the game.
The price was not really expansive for a finale.
I can vouch for this website and will use again for sure.
Thanks for all.
They deleted my review twice!
After disputing with FanPass about a refund for weeks. I reached out to the PR group for the club I was supposed to be viewing to get their thoughts on fanpass not refunding and treating customers this way. I received this message in return "Fan pass is an illegal third party sale site." I had no idea this was illegal, and now realize why they are so difficult to work with- another red flag is not having a contact phone number. We are on lockdown, and in the midst of a pandemic, but still they will not refund for a postponed sporting event. Are you serious?! Guidelines should change under these circumstances- just like every other reputable company is currently doing!
This is not how you treat customers. AirBnb issued a statement across their platform saying they will refund all customers (both owners and renters)- and they are a similar platform in which they are the middle man- but I suppose they are legal. Blows my mind that fan pass as a company doesn't recognize extenuating circumstances deserving a refund.
I bought several tickets for Arsenal on Fanpass. A bit afraid at the beginning, I emailed them to know when I'll receive the tickets and they replied very fast (within an hour). Finally I collected my tickets from the seller and enjoyed the game peacefully.:)
I recommend it to every football fan!
This site is a secondary ticket buying and selling platform that offer ticket above the face value and sometimes it could be 20 times the original price but is this website is genuine in the sense that it does not mandate on the pricing as the pricing are set by the seller but please be mindful that there are service charges of around 20 percents of the price of the ticket that will be added on at checkout.
Bought 3 Liverpool- Leicester tickets on 31-1, came all the way from the Netherlands, refused entry at game and tickets taken away. I reported Fanpass. Got one reaction that they want some proof. I've send what they requested. Never heard any reaction after that. Dont use them!
Update in response to the reaction of fanpass: we've already send this document several times. This evening again.
Well, because of my experience with Fanpass, I read all of the Terms & Conditions of the website, and the least we can say is that they do not respect them.
We're told that buyers are protected just after they placed an order for a ticket, this cannot be more wrong. So, I chose 2 tickets at a fairly price for a football game. Turns out that the seller has to confirm the sell and has 24h to do so.
So my seller never confirmed my first order, and 24h after, the same tickets were back on sell. I immediatly buy them again, and send a message to the Fanpass teams. I got a fast answer telling me that this can occurs, and that the tickets are automatically put back on sell but only once.
Just so you know, the T&C of FanPass actually "covers" this situation, saying that the seller should then be financially penalised, and that the buyer will recieve FanPass help to get same or above category tickets for the same price.
To provide such help, FanPass charges every transaction with extremly high fees (£165 for me, so 50% of my total price).
Now guess what?! The seller does not confirm the sell a second time (as expected), but the tickets are AGAIN back on the list. So I bought them again, just to prove that FanPass, is totally messing with this.
What does it mean? Well first, FanPass obviously lied to me. Second, they do not respect their T&C even tough they charge you with extremly large fees. Last but not least, it is totally possible for anyone to put scams offers on any sport event so you can lower the price as you wishes it.
Indeed, as the penalties and guarentees of FanPass are inexistant, well you don't even know if the offer you're choosing really exists.
Anyway, something to avoid at all cost in my opinion. I am waiting for an another answer from them regarding this situation, but I doubt this will change anything.
Take the day off work, pay for travel to the football match, pay for accomodation, arrive at ground to find out someone else already has the same ticket and therefore we can't get in. Then pay for travel back home. What a kick in the teeth! *******@fanpass do nothing at all. Replied to the very first message only and nothing after that despite several chases and shared documentation. Absolute joke!
What can I say about these crooks.
I bought 6 tickets on friday 14/12/2019 for the aston villa vs liverpool game. Tickets hadn't had been confirmed but these crooks put a authorisation payment through for the tune 0f over £400. On the following day the seller confirmed and I was told delivery will be made. I waited over the weekend and was logging into the website continuously to see whether there was any update, but only to see a note of delivery pending. As I didnt hear nothing back I went on there website and used the instant messaging option to inform them that I have not received the tickets or any information regarding the tickets.
And today the date of the match I get a message at midday while at work from the seller saying he received the tickets late meaning just now so couldnt deliver the tickets to me. So by the time I got to my phone and read his message it was after 14.30pm and I was in the middle of my shift. I finish work at 17.00pm and by the time I reach home its 18.00pm so I knew straight away it was impossible for me to attend the game. So I asked him why he didnt communicate earlier with me. All he had to say he was sorry and will tell fan pass to issue me a refund as he recognised that there was no way of me attending the game which kicked off at 19.45 with a 100 odd miles, 2.5 hours journey from london to Birmingham.
I relayed all the information to fan pass to be greeted with a response of no refund will be issued even though the fault lies with fan pass for not replying to my enquiry yesterday and the seller for not communicating with myself earlier.
So fan pass I would urge you to make contact with myself on the email address you have to resolve this issue as soon as possible
I bought tickets for a premier league match. The seller told me that he was unable to deliver the tickets and someone would meet me at the stadium. I called him several times to ask him to deliver the tickets and he kept saying that someone would be there soon.
Eventually, after the match had started he said that the person delivering the tickets had been arrested and he would not be able to deliver them. I don't believe he had any tickets to sell in the first place. How do FanPass verify that the seller has tickets to sell.
I know this site has lots of good reviews but be wary of sellers that are touts and don't have any tickets to sell I have not yet received a refund from FanPass for my tickets.
I already wrote a comment on trustpilot.com, but the answer we gave me was an automatic one. I said that I had bought tickets for Liverpool vs. Atletico on March 11th and that I met several difficulties. The worst of it: the website announced "no restriction view" (screenshot available if needed) whereas I could not see a part of the field.
The answer (in French) of Fanpass team was: "Les places sont listées par des revendeurs (particuliers ou distributeurs intermédiaire) ce qui explique le fait que les details exactes des places ne sont pas toujours renseignés. Lorsque l'emplacement exact est renseigné par le vendeur, il apparait clairement sur le listing en dessous des catégories."
This is a clear deception, the consumer being misled. I demand that you react onto that point and that you consider the payment of the refund amount.
The number of my order: 1745080
I bought tickets via fanpass for the Chealse-Valencia match last night. Since I'm not from GB, I ordered them at the hotel address, which hotel gave me (on Google maps same address). After they accepted address, one day passed and Fanpass confirmed that tickets were delivered. When I arrived at the hotel, there was no tickets. They blame each other, while Royal mail claims it is probably a badly typed address. I didn't had time to look to much because I was trying to investigate where the problem is and where the tickets are. Without any help, I had only 3 h and off course missed the game. Fanpass only sent me information of an address I gave them without any usefull answer, even when I told them that tickets are not on that address. I would like refund if that is possible
To customers viewing this post:
What FanPass claimed was vastly false, but I am not surprised given that they kept doing this as I exchanged emails with them.
First and foremost, when I presented FanPass purchase confirmation to Chelsea FC ticket office, the staff there told me it was fraud and urged me to report it to the police. I am ready to show the "Report fraud to police" note that the ticket office printed out as long as this website allows me to post pictures. How can FanPass be a legitimate partner of Chelsea as FanPass claimed? Can anyone find this fraudulent company on Chelsea website?
Second, crystal clear, UPS lost the parcel during shipping, so I have never seen the parcel myself. I had to call UPS myself multiple times and was told that after the shipper, i. E. FanPass, initiated an investigation request, UPS would take a serious look and compensate for the loss of the parcel. I informed FanPass about this, but they have remained silent. I spent £640 for nothing, yet they did not even try to help recover a penny. Of course, it is possible that they did ask for compensation from UPS, but kept the money themselves.
Third, when they know they are in trouble, they won't hesitate about repeating false statements to prove "not our fault". For instance, they insisted that I could "track" my parcel on FanPass website. The first time I told them that I could not, they simply replied "Yes you can". After receiving the same reply multiple times, I sent them a screenshot of my homepage on FanPass from my phone, and then they said "Oh things look different on your phone". Next I sent them a screenshot from my desktop, which they ignored. In all subsequent correspondence, they insisted that it was my fault not to track the parcel online, even though I re-sent the screenshots a few times. I realized that they were simply trying to get out of trouble and ignoring my messages.
I seldom make comments on firms online, but my experience with FanPass was so horrible that I sincerely hope no more customers will suffer from the same fraud and mistreatment as I did. I am spreading the message and have taken legal actions. It defends social justice to help eliminate companies like FanPass.
Tip for consumers:
Verifed ticket fraud! Stay away from FanPass!
Premier League tickets, Chelsea vs. Manchester United, Oct. 20 2018 Sat.
(If you are in a hurry)
Verified ticket fraud! Stay away from FanPass!
(If you have a few minutes, details below)
In mid-Sep. Of 2018, a friend and I decided to see a football/soccer game together in London. Since I came to the U. K. for the very first time at the beginning of Sep. 2018, I did not know much about how to purchase such tickets in the U. K. Hence, I Googled the tickets, entered the first-ranked website, FanPass, and purchased 2 tickets there on Sep. 25 Tue. The game was between Chelsea and Manchester United in the Premier League, scheduled at noon on Oct. 20 Sat.
On Oct. 8, FanPass emailed me saying that they shipped the tickets to my home address in London. Yet after a week, I still did not receive it.
After extremely lengthy and frustrating email correspondence (there was not a phone number to call on their website, and they always refused to give a phone number), I myself finally found out that the parcel with the tickets got lost during shipping. Indeed, UPS, which FanPass hired to ship the parcel, lost the parcel when trying to deliver it. I called UPS, who said that the shipper, i. E. FanPass, had to request UPS to initiate an investigation process. That was in the evening of Oct. 18 Thu., when the game was to begin in less than 2 days. Therefore, I had never seen what FanPass shipped to my address.
I reported this to FanPass and asked if there was any other way for us to still go to the game, for example, they may issue me a formal document explaining the situation. They ignored my suggestions, simply insisted that it was my fault not to get the parcel, and did not even try to help us get in or mention any refund.
I printed out the purchase confirmation emails and went to the Chelsea Stadium before the game on Oct. 20 Sat. The ticket office there confirmed two things:
(1) FanPass is NOT an authorized agent of Chelsea Football Club.
(2) The tickets that I bought are dramatically overpriced. The average ticket costs £50-70 British pound, while I paid £637.71 in total for 2 tickets, including more than £120 "handling fee".
The staff there strongly recommended that I report this fraud. I am happy to post a scanned version of the "Report fraud to police" letter from them if this website allows me to do so.
I returned home and emailed FanPass about the response from Chelsea. Again, they insisted that they had done nothing wrong.
To date (Dec. 23 Sun.), I have not heard from FanPass again, nor have I received any refund from them.
Tip for consumers:
Verified ticket fraud! Stay away from FanPass!
I paid 599.76 for 2 longside lower tickets (chelsea vs Arsenal) but was offered longside upper which prices listed on the website was 120-121. Made complaint to panpass but was completely ignored until I said I will speak to ombusdsman. Then they insisted I purchased upper despite I attached them screenshot of my purchase process and credit card bill. I'm making small court claim against them and collecting evidence now. If any of you have similar experience please contact me: *******@hotmail.com.
Tickets from FANPASS.CO.UK were FAKE and i have been Scammed. I just bought tickets for Tottenham v Dortmund and all tickets are FAKE. The barcode on the tickets are FAKE because I telephone and checked it with SPURS FOOTBALL CLUB. IF YOU WANT TO CHECK YOUR TICKETS THEN CALL SPRUS DRIECT ON *******0102 AND SELECT OPTION 2.
I emailed fanpass.co.uk to the email address and the have not responded.
I think i have to inform the police.
To cut an extremely long story short, I brought 3 tickets to a Champions League game last October, however the tickets never arrived and the day before the game fanpass said they could look for alternative tickets. I declined and asked for a refund which i was told i would receive within 14 days.
6 MONTHS LATER i still have not received any money, Fanpass ignore all of my emails and just keep saying the below, they say you can contact their team but I haven't received a reply for long time now! Are you all on a 1 year holiday?
Review reply -
Your seller indeed failed into providing the tickets and we advised you by email that we were happy to provide you with replacement tickets in a better stand at NO extra cost. You refused the proposal and asked for a full refund which has been processed already.
If there is any other issue, please contact our team via email and we will be more than happy to have a look into this.
Just got scammed put two tickets up for sale and got two buyers, they are now trying to keep my money and make me pay for tickets for second buyer who resides in a Stamford bridge hotel. Going to small claims court and ombudsman. DO NOT USE THESE PEOPLE
I used Fanpass multiple time, tickets always arrived on time, really good service, website easy to use and secure.
I'll definitely use Fanpass again and I'll recommend using them :)
Do not use their services. I paid for tickets which I still haven't got for game on 23rd. They not reacted when I reported that all the time. Now I want my Monday back. They cheating people. As I said I want money back and compensation for ruined my Christmas and my client Christmas.
And as I said I'm going to newspaper with that as I can see you cheating a lot of people
Of course there is an issue. I've got photots from track site and I did send it for you. My parcel was in Bristol. Noting was wrong with the address. I did ask that I can change delivery address everyone said no sodelivery was to Manchester from day one. I want to know when you will refund me money? I want my money tomorrow. If not I'm going on police. You didn't wait for Monday so I will not wait for my Monday as well. I want compensation as well. What is you claim policy? -23/12/18 by the way game is today and UPS is not working on Sunday-well done
They sent me tickets 1 day after game! Now they are not replying on my emails. No phone to contact with tham. Just a SCAM. Dont use them
Fanpass is a marketplace which allows people to buy and sell tickets all around the world.