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To cut an extremely long story short, I brought 3 tickets to a Champions League game last October, however the tickets never arrived and the day before the game fanpass said they could look for alternative tickets. I declined and asked for a refund which i was told i would receive within 14 days.
6 MONTHS LATER i still have not received any money, Fanpass ignore all of my emails and just keep saying the below, they say you can contact their team but I haven't received a reply for long time now! Are you all on a 1 year holiday?
Review reply -
Your seller indeed failed into providing the tickets and we advised you by email that we were happy to provide you with replacement tickets in a better stand at NO extra cost. You refused the proposal and asked for a full refund which has been processed already.
If there is any other issue, please contact our team via email and we will be more than happy to have a look into this.
Owen S.'s review of FanPass earned 2 Very Helpful votes
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Hello Owen,
Thank you for your feedback that is much appreciable!
Your seller indeed failed into providing the tickets and we advised you by email that we were happy to provide you with replacement tickets in a better stand at NO extra cost. You refused the proposal and asked for a full refund which has been processed already within 14 working days
If there is any other issue, please contact our team via email and we will be more than happy to have a look into this.
Best,
Fanpass Support