Fandango

Bunch of fraudsters, waste of time to submit proof of purchase. Scam written all over it. Applebee's food sucks as well

Went on Fandango to purchase tickets for a showing of the Smurfs today. This is being shown in a reserved seat theater in NY. Seats are in high demand as this is a one of a kind theater in our area (reserved, reclining seats). You are basically forced to use Fandango to reserve if you want to get in.
As I was placing my order a large promotion popped up on the top of the screen in red letters: BUY 4 OR MORE TICKETS AND RECEIVE $5 OFF. USE PROMO CODE SMURF.
Attempting to use this code resulted in numerous errors, for which I had to begin all over.In the process I lost the seats I originally wanted and had to choose less desirable seats. I decided to order without the code and contact customer service after to dispute the promotion, so as not to lose another group of seats.
After placing my order I opened a Live Chat session and was told that the promotion expired and this was a glitch in the site they were working on fixing. Fandango offered no compensation for their mistake.
It is my belief that a large, lucrative company, such as Fandango should be compensating customer, who keep them on their feet for blatant mistakes on their part.
I'm sure the $5 wont break their bank.
The issue went unresolved. In addition I had to pay a $5 service fee for using Fandango, which they wouldn't even waive as a courtesy.
This is a DISGRACE!
I will not be using this service again anytime soon.

Attempted to a make a purchase for movie tickets (many of the theater websites use this as their third party to sell tickets, so you're routed to them automatically. Joy,)
I was given the error 'the zip code you entered did not match the zip code on file with your bank'. I found this strange, as I have OCD when it comes to entering info for things such as this- I double check and triple check that things are correct. But, hey- we all make mistakes right? So I tried the transaction again and got the same answer. Now, one would think that this wouldn't even result in a hold of funds because the zip codes didn't match so obviously they can't communicate with my bank, right? Wrong. Funds were held and due to my bills being paid out of this account I have now accrued NSF fees for charges that are PENDING, not CLEARED. Okay, I know some of this is probably my bank's issue, and I'll be reviewing them next. (I NEVER leave reviews)
My complaint double sided. The above issue is one side. The other occurred when I tried to live chat with someone on the Fandango site. First of all, she kept threatening to end the session due to my non response, I am guessing she can't see that I am responding although on my end I could see when she was typing. Anyways- she confirmed that the transactions were technically voided but realistically the funds were held in my account. I asked her if it was possible to receive an email with their company letterhead/logo stating that these were voided and her response was: if they do not fall off in five days we can open an investigation to further review the issue.
Isn't that what she just did? In the meantime I am just supposed to accrue charge after charge and just hope my bank reverses them all? I'd rather drive to the farthest theater and purchase at a kiosk than attempt to purchase through this site again.
The end.

God awful service, dysfunctional website, and a rip-off. I'd rather get a gift card for a walk on hot coals!

These agents are absolutely dumb! I can't believe they have a job. They don't listen and are not helpful at all. I will not be using Fandango again!

Fandango is AWFUL. We purchased 3 groups of 4-5 tickets for 3 different movie times as we had a large group so had to split our group among different movie times. Due to weather and wanting to all go together, we decided to cancel our tickets and get an exchange credit to use later. We cancelled the tickets well before the movie started, but the credit exchange request for our last ticket was denied. I must've tried 15-20-25 times…just kept hitting the exchange option and kept getting "error" messages so that I wasn't allowed to get the exchange credit. I finally ended up at the 5:15p movie time, and of course the cancellation "window" closed. I then tried to contact Fandango 3 ways…via chat, email and phone, all with no result at all after spending ridiculous amounts of time trying to get through to someone to no avail. I finally reached an agent via phone … Edgar or Edvar. He was incredibly rude, refused to let me speak to a supervisor, and informed me the error message I received was "bc I had requested exchanges/refunds for multiple tickets." This is unacceptable…Fandango's policy says NOTHING about limitations on #s of refunds/exchanges. To be kicked out of the system and not allowed to request a refund/exchange within the permitted timeframe is unacceptable. If that is Fandango's policy then it needs to state same on its website and be transparent with customers. The agent also informed me Fandango corporate "would deny my refund/credit request"…"because there are tons of people that call in for refunds in this same circumstance." I recorded my conversation with the agent…including his statement that Fandango is not following its stated return/exchange policy for customers and is instead kicking out valid refund/exchange requests when "too many" such requests are made. That's tantamount to fraud, misrepresentation and oppressive and unconscionable business practices. Needless to say, I've been denied a credit. Do NOT do business with Fandango. TERRIBLE!

When I traveled to Portland, I purchased two tickets on fandango, in advanced. While on a tour, I found out that I wouldn't be able to make the show, so I went on the app to cancel for fandango credits for a later movie show. The Problem was that the connectivity in the mountains and although I thought I cancelled the show. I also was able to email the fandango support site in trying to cancel the show, with the response email to cancel the show through the app. Anyways when I looked back into the app I felt that I cancelled the show because it didn't appear in the My tickets' section. I thought I cancelled the show. Apparently it didn't and after the show time ended I started to receive email alerts stating how did I enjoy the show. I then contacted directly a fandango phone support person who listened to my story and told me that I have a great case since he seen I tried to cancel the movie earlier before the show started through email and app contacts. But he could only relay it to the next level of support. Anyways a couple of days later, I receive a response that states a refund can't be done since they didn't receive the cancellation before the show started and the movie chain (Regal) does not give refunds after the show started. I contacted the Regal theatres and they stated that they could've given me my refund if I ordered the tickets directly through them since they would be able to see that I didn't go to the show, but since I purchased through fandango they can't give me a refund. So I learned my lesson that it's better to order tickets directly from the movie chain website. I gave 2 stars because the app looks good.

I purchased tickets online the day before my show. As I was going through the payment, it told me my session timed out. I never got a confirmation screen to pop up. So I went and repurchased. This transaction went through. Confirmation screen and all. Movie day, I went to check my email to make sure I had the right Theater and time, because we had discussed a couple of options. I notice 2 emails from fandango.
I was charged the time it said my session timed out. I searched Fandangos site for customer service phone number but couldn't find it, so I started a chat. Aaron was glib and unprofessional. He disconnected from me in the middle of the conversation. He told me too bad, you agreed to the terms. I ended up getting my money back, sans the $3 "convenience fee". I told Aaron I would like my $3. I could feel him laughing. I told him I never agreed to that purchase. It was never confirmed. I asked for a phone number to call. He told me there is no number. There's nobody to talk to. Told me thank you for choosing Fandango for your movie needs and disconnected. Next day, I found the number, thanks to google. Don't know why I didn't just do that to begin with. Called them. Patrick told me the same thing. They can't do it. They dont have that authority. Told me due to my tenacity (he really said that), that he would escalate my ticket to corporate. At this point the 3.00 is a principle thing. I never would have made another order if their site hadn't told me my session time out. After reading these reviews, I am not going to get it back. I will never use Fandango again. The gift cards are s joke as well. Like a 7 convenience fee for using s gift card. So beyond done with Fandango. DONT GIVE THEM YOUR MONEY!

Instead of doing a little dance where you say "oh call us," "oh email us" "we need more information"... no you don't. And calling and emailing is just not going to work. Just SAY you aren't sure why the website is down. 30 minute wait just to be sent these time waisting pre-concocted bubbles that say NOTHING to do with your problem. Just leave me with the AI honestly. At least give a survey or a way to comment on the performance of the person "helping' us.

I love when website say "We're here to help! Contact us!" No, you're here to waist my time waiting for something you don't have an answer to.

Also... just saying... hire people who speak the language you're doing the report in. If I'm contacting you from a Japanese website in Japan, I'm expecting Japanese. When I lived abroad, I didn't expect English, because I didn't live in English speaking countries. I'm contacting you from the English version in America on the chat from the English support page. My person should be able to communicate properly and understand what it is that I need. I say this because my person made several grammar mistakes and either 1. Was unable/refused to help but didn't say that the website was down or there was nothing that could be done. 2. didn't understand what I needed to ask. It's a toss up.

I needed a screenshot of something so I have a handy example of the first thing. Like. You don't need more information, actually, do you?

It's sad because I was considering an account now that I'm living in country again and can access it. But now because this person couldn't/refused to help... I'm just not going to do it. But they obviously don't care because clearly they can see there's thousands of complaints here but they still don't try to make their system better.