Fandango

Their website is great for if you want to buy tickets and there is no inclement weather or anything where you live. I had a great experience until there was a huge snowstorm making me unable to get to the theater I purchased tickets to. I called and tried to go on the live chat since Friday 2/13/15 and I waited and waited. On that Friday, I waited from being number 120 something online to being number 1 and they kicked me out of the chat. I called simultaneously while doing this and all the reps were busy. I called today (the day I was supposed to see it) and I waited AN HOUR AND TWENTY MINUTES on the phone until someone picked up. The sad part is while I was on the phone I had been waiting online for LONGER and I got my question answered twice and they both said the same thing. They said that in 3-5 days my request will be processed and I should hear back about getting a refund. I don't understand why they didn't just give it to me then but I'll make sure to write another review of how crappy their process is when it comes to refunding and how incredibly horrible the customer support wait is.

I purchased a ticket two hours before the Show because I am 10 minutes driving distance to the cinema That particular day the Police closed all the Entrance to Down Tine Disney due to a Bomb Threat, The access was Imposible I contacted Fandango waitaid for 1 hour they told me they review the case and 5 days later I received this stupid message,

And the question is why they allow you to purchase tickets with less than 2 Hrs to Movies?

I will never use their service again

Thank you for your previous contact and we apologize for any inconvenience you may have encountered.

Our Fandango VIP members are eligible for Worry-Free Ticketing, which allows you to return tickets at least 2 hours or more before the show time. After checking our records, we have confirmed that your tickets were purchased less than 2 hours before the show time, which means your order was already outside the allowable time for refunds and exchanges. We apologize for any disappointment this causes you, but even though you contacted us shortly after making your purchase, it was still too late for us to process a return. The timeframe of the return policy is not affected by the time at which you submit your order to us, so no exceptions can be made on this basis.

We appreciate your patience and understanding, and we hope you will continue to make Fandango your choice for online movie tickets.

Best regards,

Trudy-Ann
Fandango Customer Support

I purchased tickets days in advance for me and my children through Fandango. A little while later I purchaed another adult ticket since my husband was going to be off work that day and decided to attend with us. As an AMC Stubs member convenience fees are supposed to be waived. Since I had purchased through Fandango's app before with my AMC Stubs card the membership information should have been stored in my account. I did not check to see if my AMC membership info automatically came up prior to checking out, but noticed that it hadn't on the first set of tickets, but did on the second purchase when I checked my email. I contacted customer service immediately, well in advance of the scheduled movie, and waited for a response from them. When I finally got someone to respond they told me they couldn't refund the convenience fee because according to them I had not entered my AMC Stubs membership number at the time of purchase. I explained that I had done so when I first obtained my AMC Stubs membership and that the number should be stored because it automatically came up on the second purchase that same day. The customer service agent said that it was not stored, that I would have to enter it every time I make a purchase, and that they would not issue a refund even if I refunded the tickets as well. Needless to say, I got hip to Fandango's scam immediately. I no longer and will never use them. Fool me once... ATOM has much better clarity on their checkout page as well as MUCH MUCH better customer service.

JUST TRIED THE SITE OUT FOR THE FIRST, I ATTEMPTED TO PURCHASE 2 TICKETS FOR TOMORROW@7:15PM GOT TO THE PAST AND IT STATED THEIR WAS AN ERROR WITH MY DEBIT CARD(WHICH IS A LIE). SOMETHING TOLD TO CHECK MY ACCOUNT, I WAS CHARGED FOR THE TWO TICKETS ANYWAY SO I CALL FANDANGO AND TOLD THE REP MY SITUATION, SHE STATED THE SAME THING THAT IT WAS AN ERROR ON CARD AND IT DIDNT CHARGE MY ACCOUNT... IM LOOKING AT MY ACCOUNT IT WAS CHARGED. THEN SHE SAYS IT WILL BE A 3-5 DAY HOLD... LIKE REALLY"? WTF... DONT NOT USE THIS FANDANGO TANGO BULLSH*T

Denied movie tickets from Applebee's offer. Fandango, or Applebee's, never responded to my phone request.

Well, its safe to say Fandango has lost yet another customer. Apparently they dont understand the concept of making their customers happy so that they will come back again in the future. No, they are the dirty, low down car salesmen of the movie-going industry, only looking to wring all their customers dry. I guess they figure that they basically have a ticket selling monopoly going right now so why be a business that wants to help the small guy? I bought multiple $21 IMAX tickets for the wrong theatre without realizing, so i showed up at the other theatre and had to buy new tickets there. As soon as i found out this happened, i contacted customer service thinking surely they could help refund my unused tickets right at the beginning of the screening time. But no, you have to call at least 2 hours before the screening to possibly get a refund. Now maybe i can understand the whole before the movie deal, but is two hours really necessary? I highly doubt it, every online interaction is almost instantaneous in this day and age and if its not for fandango, they need to step their game up. To me, it seems like the big wigs of fandango got together to try and come up with the most strict return policy they could without seeming too sleepy... so they thought "hey, the majority of movie goers probably dont even purchase tickets more than 2 hours before the movie, so just nullify their refund if its after that time period. Why? Just because we can." I mean is it really that much of a burden to try and help out a new customer one time? If customer service isnt willing to help they could at least not disconnect on me mid conversation while i am typing. Unbelievable, DONT BUY FROM FANDANGO. I would love to see them go under and im glad to know im nowhere near the only one.

On top of the challenging interface and upcharges on tickets, this company has no soul.
I redeemed a code from my rewards credit card for 2 tickets and only used 1. I know it is on me to read the fine print that the claim codes are a one use only application and I needed to redeem both tickets ($14 value a piece) at once, however... I made the assumption that I would still be able to use the other ticket later... mea culpa.
But don't let a small mistake go unpunished! Two hours waiting on hold and arguing with three support people their party line was "there are terms and conditions" and they cannot be ignored!.
The terms and conditions should have read "we don't give a crap about you, we only care about our terms and conditions". Even after speaking to a manager I got the standard party line of there was nothing they can do. Of course this is a lie because they could simply credit my account for a $14 ticket value. But why should they have to eat my mistake? BECAUSE THEY ARE A PART OF THE CREATION OF THE CRAPPY PARADIGM THAT ALLOWS THIS TYPE OF THING TO HAPPEN IN THE FIRST PLACE!
What makes me fully incredulous is that the woman I spoke with admitted I was not the first person that this has happened to. In fact... it happens frequently!
Owned by Comcast this ticketing company is happy to crunch on you and take your money without any concern for your issues. There is a reason they have a 1 star rating across the board, they are a bunch of charlatan, miscreant, pariahs bent on the destruction of our pursuit of happiness and leisure.

Wow... if you've dealt with Fandango CS and you thought these guys are almost as bad as Comcast... well YOU'RE WRONG. They ARE as bad as Comcast because they ARE Comcast.

After 20min wait I chat support rep disconnect me in mid-sentence after explaining that I could now switch the time of my tickets. So much for the "worry-free guarantee" being a Fandango VIP customer (VIP... lol). Guarantee excludes any purchases made with any promo codes. I simply wanted to swap 7PM tickets for 9:50PM tickets within 1 hr or initially placing my order and 2 weeks before the ticket date... same movie, same theater. My request is impossible with the amazing "worry-free policy" I exclusively get as a "VIP" customer. I screen-grabbed the chat to report the incident and then contacted phone customer service. FYI phone customer service is *******191. After another 20min wait the rep that answered the phones was the same rep manning the chatroom. I wonder if Twitter request will result in same rep. I kinda feel sorry for the rep. She has to put up customer complaining constantly and probably has little power to do anything about it. Yet another reason why Comcast is evil.

It hasn't even been a whole 24 hours and I can't get a refund for a movie I never saw because the theater was closed. Make that make sense.