FandangoReviews 1,233

I ordered a movie on Sat for Sun in 3D. Kiosk at Regal spits out a Sat 2D ticket, luckily their were enough seats to accommodate me. While waiting for movie to start in lobby I observed 2 others who got double booked for the same seat of 2 different showings. Unfortunately for 1 their showing was sold out and all the ticket master could do is give out a gift card. USE REGAL.COM OR MOVIETICKETS.COM AND SAVE YOURSELF SOME HASSLE!

Bought 4 tickets, called before showtime for refund, was told 'system is down, will put note in account& you will be contacted within 48 hrs... still waiting 5 days later. Called customer service 4 times after finally getting thru was on hold 50+ minutes with no resolution. Was told to submit 'proof' via email - screenshot of call to fandango before showtime - because no evidence of my original call. Try to email proof & keep getting error on fandango end. Soooo now I'm told to fax the proof, which I did, but have not received any communication from fandango. Fandango is a joke. They made the initial error, now over had to waste 4+ hours of my time to get a refund. Will never use again. And from the other reviews I've read this is the norm for fandango.

Worst customer service I have ever received. I purchased 8 tickets for beauty and the beast and received confirmation of my purchase and was charged $72 for the tickets. I didn't get a confirmation email so I called fandango. I waited on hold over 20 minutes and when I was finally connected to a rep she said she showed 3 failed attempts at making the purchase. I finally asked for a supervisor who said my transaction failed. I told her I have a picture of the confirmation and can show the money coming out of my bank account and could I send it to her. She said I could and that she would pass along to executive department for review which would take 3 to 5 business days. I asked if she could expedite it and she said no. I asked what she could do because I have family coming from out of town the next day and she said she will pass along to executive board. I asked for a manager and she refused me one. So now, I am out $72 dollars and have to disappoint 4 children that they can't go to the movies today. I am also a supervisor in customer service and this is absolutely unacceptable.

This company is a total rip off! My boyfriend and I tried to redeem our gift card that we got for our anniversary and received an error message on the site that the gift card was invalid. This was our first time using it. We tried calling the customer support line and chat and was told they weren't able to do anything about it, because their cite is under maintenance and didn't know when they would be done. Totally given the run around. I garuntee when we try to use this gift card again, we will get the same damn error message and we will call back and either be told it was a different issue or their damn website is still "under maintenance". We will NEVER use this company again and let out friends know about our experience. Based on other reviews it's clear they don't value their customers.

Customer service through the chat, was terrible. I was asking simple questions, and getting the run around. I guarantee, we will never use Fandango again.

Fandango's website sucks. I've tried over and over again to purchase movie tickets and it gives me an error page each time. I tried calling there customer service line and its a complete joke. It tells you that all the agents are currently busy and disconnects the phone on you. What is the point in having this type of website if its not even going to work. This company needs to get there $#*! together. They need to at least allow you to put in your phone number so an agent can call you back.

FANDANGO'S CUSTOMER SERVICE SUCKS. THEY DON'T DO ANYTHING. SPENT HOURS TRYING TO PURCHASE TICKETS WITH THERE GIFT CARD, THEM TO SIGN UP AS VIP MEMBER, AND TRIED TO USE MY DEBIT CARD, THEN MY CREDIT CARD. THE SYSTEM SAYS TRY AGAIN, TRY AGAIN. YOU CAN'T PURCHASE TICKETS ON LINE AT THIS TIME PER THE CUSTOMER AGENT. 3 AND 1/2 HOURS WASTED THIS EVENING. THIS SUCKS. TO LATE TO GO SEE THE MOVIE I WANTED TO SEE TONIGHT. CHAT'S SUPERVISOR'S ATTTIDUE IS OH WELL... DISCONNECT.

I've concluded that if you write to Fandango Customer Support using their email help or their live chat assistance, your replies are not written by a human being. At best, you've got someone who doesn't understand English choosing a canned reply from a menu. I used live chat and wrote 2 different emails, and each time, I got answers that didn't match my problem in the least. But if their English is so poor that they cannot understand a clearly written question (I make a living writing for non-English speakers), why were their answers so grammatical and well-written? The answers were completely off-base and unrelated to what I asked, but still, the spelling was correct. Mighty suspicious.

What got me the most angry was waiting for more than an hour to be connected to live chat, only to get a completely inane answer--and THEN, when I was just starting to reply, they wrote, "Are you still there?" Since live chat shows that a person is typing, they had to know I was there and typing my reply. However, before I could even type Yes, they disconnected, telling me to feel free to call back any time I need further assistance.

When I tried email instead, I got an even more meaningless reply--their response simply said, "We're sorry you had to wait for a response. Please let us know if we can further assist you." That's all!

I wrote back, demanding to be escalated to a human being who can actually read and comprehend, but I know that's not likely to happen, so I'm venting here. And I won't describe all the bugs and errors I encountered on the site--no wonder their call volume is so high. They sure don't behave like a legit business!

I will never use this service again. I had a credit due to a canceled show, tried to use it several times over a few months, kept getting error messages, contacted customer service via phone and online chat, waited for over an hour on both, and they were both incredibly useless and rude. I know people write reviews like this all the time but I can't express in words how truly horrible these people were. Fandango. Will. Rip. You. Off.

I won two Fandango movie tickets from World Market. I was to claim them by 1/31/17. I did try to claim them about Jan 25 for a 28th show. Your software had a bug and gave me a message that the code had expired. I called Fandango and got the run around.

I sent a copy of the email as an attachment to someone who answered the phone, got a male manager who said he was named Corey, and had to send him the same attachment.

Then Corey said it had to go to some committee (really for 2, $12.00 tickets) to get okayed. He said it would take three-four days. I called about six days later.

The person on the phone said there was no Corey that she knew of no one who worked there. I asked if she had any record of my call on about Dec 25. No, she had nothing under my name. And of course there was no meeting.

I wrote all the execs at Fandango. None wrote back. Put this letter on Fandango facebook. No one wrote back. It has been a long time since I have experienced such a horrible company.