FandangoReviews 1,233

I $#*!ing hate Fandango. I don't know where the $#*! they get off charging an 11% fee when they are the WORST. I only used them because I received a gift card for Christmas but it was such a $#*!ing hassle trying to order my tickets I almost the threw the $25 in the trash. The app doesn't even work. They kept saying the movie was sold out but then still showing that movie time as available. When I finally found a showtime that worked, it was a $#*!ing nightmare just trying to check out. Just buy your tickets at the theater it takes like 2 seconds.

Very dissatisfied. It has the link to click to change ticket time since I accidentally hit the wrong day. The problem is it wouldn't allow me to change it. I was on hold for customer service online for 36 minutes. Then I called and was on hold for 48 minutes only to be told that they can't help me because my movie had just started though I was on hold for over an hour. So I'm getting charged for the movie even though I won't be able to see it. I'm really upset and I know based off this experience I would not recommend fandango to anyone. But we will see it 3 to 5 business days after corporate contacts me.

I received $45.00 Gift Card for FANDANGO... unfortunately my cousin did not know you can only purchase on line and a"service fee" is charged each time you use the gift cards. So sad that this company does this to customers. The balance left is $4.42 and sadly FANDANGO counts on this!... We won't use it because after they charge a "service fee" there will be less than $2.00 so all the monies will go to FANDANGO... will NEVER purchase anything from this company and will tell everyone not to use them!

Not only could you not see the convenience fee charges on your phone when you try to buy the tickets, Fandango charged me a dollar more per ticket than the movie theater. On 4 tickets, they charged me over $12 for them to process this order. Then after it was charged and the fees showed up, I called them and they pretty much said," Too bad, we aren't refunding the convenience fee, that's how we make our money." They even agreed you couldn't see the fee on the cell phones and that you had to scroll around to get it to show up. Never again Fandango.

Avoid fandango at all costs. Not only are you given tickets to a theatre you have no intention of going to, but when you call customer service you are subject to going around in circles with no resolution to your issue. They are quick to issue an exchange that gets eaten up with their costs in an attempt to use YOUR money up on movie tickets as either it is their resistance it issue a cr dot to your original form of payment or a computer system that is so inadequate it is incapable of giving you your money back. Lesson learned -- NEVER AGAIN... i will NEVER AGAIN utilize them

Somehow Fandango moved into the streaming business attached to Roku. Then they started loading my email with promos and then manipulated me into giving them my Credit card info where the service I had on Roku already had it (I had never used it being content with Amazon, Netflix and a couple of other subscription services).

The service offered is a rental fee for a particular title like Amazon offers but now I find that they are trying to leverage me into some other thing called "Ultraviolet." I was made very suspicious when they seemed to be vague as to how this differed from the original and when they neglected to send a promised code to my email.

AND

I had trouble getting to THIS site and staying here... First I picked SiteJabber from what I thought was a search result and went to Fandango then when I CITED SITEJABBER FROM MY BROUSER a box appeared asking for a question or a review and I began this and it took me to Fandango.

Purchased tickets for a movie 2 days in advance, went to the theater the day of and the ticket dates were wrong. They were for 2 days earlier. Called customer service, was on hold for 45 minutes only to be told there is nothing they can do because it's passed my showtime. I will never go through them again. They screwed me out of my money and all I wanted was for them to move it to another day. I will never go through this company again. They are horrible! I hope they go out of business soon!

I have received promo codes for a free movie through fandango. For months I have tried to use the promo codes and it always gives me an error. I've called customer service multiple times and they say it should work fine but it never does. They will say things like, we were having problems with out system, clear out your cookies, use a different browser. None of these work... however, if I want to pay with my credit card it goes through. It's only when I use promo codes. Total scam!