FandangoReviews 1,235

Purchased 5 tickets from fandango to see Solo May 27,2018. During the movie the theater had technical movies and we missed 20 minutes in the middle. I asked for a refund and they apologized and I was told I had to contact Fandango since I purchased through them.

I contacted Fandango. What terrible customer service. They refused to help me or give me a refund. They refused to call the theater and investigate. They told me I saw the movie, except for 20 minutes of the film and that I didn't deserve a refund!

And they charged me a $7.50 convenience fee. How convenient for Fandango. I will never buy tickets from this web site. Terrible.

Paid the $7 shipping charges and waited... the package arrived with water damage. Essentially ruining the poster, I've contacted them 3 times and each time I get an auto response saying "Your question has not been submitted yet" and then gives me links to check my gift card balance and donations? I however had no problems with my ticket purchase, so 2 stars.

DO NOT PURCHASE MOVIE TICKETS FROM THEM. Their customer service sucks. I purchased tickets on their site. Got to the theatre, no tickets. Tried to chat online- waited in queue for over 35 minutes. Watch as your place in queue moves down and then suddenly back up. Try to call and you have to wait for a person OR leave your number and they will call you back (NOT!)
Policy states you have to ask for a refund before the movie time. How the hell can you do that when they are unresponsive?
4 hours later I finally reach someone. No apology, No explanation. I demanded a refund. They said they would but I will believe it when I see it.
FANDANGO SUCKS!

I have a gift card that my wife and I recieved a little while ago. When we were attempting to use it we kept getting a "there was a problem processing your gift card" error. Lets just say i am still on hold at 1 hour and 47 minutes of waiting. Absolutely horrible.

Online I changed my order from one adult & 2 child tickets to one senior & 2 child tickets (3 tickets) before purchase, but ended up with 1 adult, one senior, & 2 children (4 tickets) after purchase.

Fandango.com REFUSES to fix the mistake by chat or phone!

Fandango.com chat promised an answer in about 7 minutes but took over 40. Then it took an hour & 14 minutes to get an answer by phone. (I guess they are answering a lot of unhappy callers.)

The ONLY solution they have to ANY mistake is either a refund where you lose your $6.00 service fee or a credit to your account. Why would I want a credit to an account with a company that will not fix even their own mistake?

I purchased two IMAX tickets to a movie.

When I arrived at the theater, I learned the movie was cancelled because of a projector failure. They would not refund my ticket & told me to request one through Fandango.

I tried. Fandango said that the movie had "already started" (it never started), so I could not get a refund.

What a rip off. The additional "convenience fee" was also annoying, since there was nothing convenient about the experience.

It was so frustrating that I haven't used Fandango since. I realize it was an unusual event, but Fandango's lack of customer service is maddening.

I've written Fandango twice and have not received any response.

I tried to buy a movie collection off of their website and was met with an error message. I tried to contact customer support via email and waited the full 72 hours they claim to respond in. No response. I sent another email and have yet to receive a response. In the mean time I tried contacting support through the live chat service, and though it said my estimated wait time was 2:52, I was sitting there for about 10 minutes. Its as if no one is even manning customer support at all.

I get these fandango gift cards from time to time. Its complicated to use and many theatres dont accept them. Today I went online and bought two tickets to use at Showcase Cinemas in White Plains N. Y. When I got to the theater they dont accept fandango tickets. I had to buy the tickets and when I went back home to get a refund, I couldnt get it because of a time lapse. Why did fandango let the purchase go through in the first place? Always some confusion with this product... AVOID them if you can!

I bought an RPX 3D tickets for Rampage (confirmation *******). When I arrived at the movie house, they do not have the RPX 3D version. I got a refund from the theater but I need to be refunded the $3 convenience fee I was charged. When I contacted their customer service their answer was indirectly "too bad, the $3 is a service fee for buying your ticket online which cannot be refunded". I told them I got a defective purchase. It doesn't matter, they don't care.

I didn't want to disappointment my granddaughter so I bought tickets on line. Seems you MUST buy from Fandango or nothing. After accepting the enormous "convenience fee" I bought the tickets. From the way I read it, I was to get 2 dollars off at the concession for each ticket I purchased. There was no such deal. You only see this offer when buying tickets. I've not been able to find it anywhere in Fandango's website. This is another issue. (By clicking the Complete My Purchase button, you agree to the Privacy Policy and the Terms and Policies, and will be charged for this order. You agree to receive email from Fandango. A confirmation of your order will be e-mailed to you.) You HAVE to agree in order to purchase the tickets.