James P.

My son, Brandon, had purchased a new computer online, due to the expense a signature is required. Delivery of package was scheduled for July 4th (expected delays due to Holiday). Rescheduled for the 6th, emailed shipment still in warehouse, delayed another day. 7th, Received notification delivery attempted, but no one present to receive package. Due to COVID-19 almost entire family is out of work, 3 of 5 adults in the house during "attempt". Called customer service, talked to Joanne (TX Call Center). Representative informed me driver didn't have time to finish his run, so marked delivery as attempted. Why?

Paid the $7 shipping charges and waited... the package arrived with water damage. Essentially ruining the poster, I've contacted them 3 times and each time I get an auto response saying "Your question has not been submitted yet" and then gives me links to check my gift card balance and donations? I however had no problems with my ticket purchase, so 2 stars.