Bought some Star Wars tickets and it says you will get a free poster, what they put in the small print is that they are going to charge a fortune to ship it. Seven dollars for the slowest shipping leaves them with a nice profit for this "FREE" poster. What a joke, I'll never understand why companies think this is a good idea, to run a promotion to get new customers and immediately rip them off.
I purchased 4 tickets online from Fandango. I found out I could have purchased the exact sames seats for about $10 less if I had used AMC's app. This is the first time I've seen Fandango being higher than the actual theater app. No notice, warning, comment from Fandango. Never again. Hope they go the way of Blockbuster Video stores. They ripped people off too.
They charged me for the tickets I requested and never bought the tickets from the theater, ended up paying twice, for something that was their fault, I think we should get together and start a class action suit against them!
Buy a movie ticket and miss the show! Because life happens and you don't give refunds! Bull$#*!! Scum of the $#*!ing earth! Enjoy my money you towel head speaking $#*!s! Don't out source your calls to India! $#*!! You cum guzzling gooches need to update your refund I just want to see the movies! Dig a hole die in the hole! Hope your family steps on an IED as you walk down the $#*!ing road
I have a gift card that my wife and I recieved a little while ago. When we were attempting to use it we kept getting a "there was a problem processing your gift card" error. Lets just say i am still on hold at 1 hour and 47 minutes of waiting. Absolutely horrible.
Purchased 2 tickets for children & web site did not work properly. After taking my information 5 times the purchase finally went through at the wrong theater, During the reentering of information the address of the theater changed to one 125 miles away & the movie started in 20 minuets. I did not realize it until i received the conformation which was well in there 2 hour non refundable time. I contacted them immediately but the only thing I received is not refundable within 2 hours of movie & would not exchange them with the correct theater. Now I find out they keep your money when you can't make it so why can't they at least exchange the ticket, very poor business model.
Worst customer service ever! My daughter made a mistake buying tickets online. I contacted customer service through their website. They promised a response within 24 hours. After getting no reply after 4 days, I sent another message. Again, not response, then they declared my problem "SOLVED" (yes, they wrote it in caps).
And, of course, they kept the money. They are horrible. Just horrible. I will never use Fandago again.
I purchased tickets of Fandango and then realized I had gotten it for the wrong date and needed the date changed. To my surprise I was put on wait for 52 mins before an agent replied and then said they can no offer a refund or exchange as I had used a promo code. No where does it mention this and my promocode is valid till April. All that crap about VIP fandango exchange and refund is a lie, they can't change a date just imagine how much crap they must give to customer who want a refund!
When we got to the theater, we realized that the tickets were for the day before. The manager said that it is a common problem with Fandango but she couldn't give us a refund. I waited 45 minutes on live chat just to be told to go talk to the theater manager. I will avoid using them ever again, and you should too. Don't waste your money on this company.
They have a rule that they will not refund your money under ANY circumstance if it's past the movie time. They have the ability to pull up your purchase based on your credit card, email, phone number, even the seats. I'm sure they can pull up the fact that you didn't use the tickets. I supplied proof I had to purchase them again at the theater. They will not give you a refund no matter what. I will not use them again, I will just purchase at the theater.
I tried to purchase tickets using fandango as I always do as I loved that the convenience fee is waived if using their service. Apparently they told us they came out with a new rule which is nowhere to be found that you have to purchase 4 tickets to have this fee waived. Be better fandango. We will never use you again. Not to mention train your customer service reps. They to didn't know of this rule till today.
Fandango is a terrible company. They changed the date of my preordered movie tickets without telling me and then wouldn't allow me to exchange or get refunded for my tickets when I stated one ticket holder wouldn't be able to go on the reselected date. I advise everyone who can to stay away from using them!
There is no benefit to creating a "VIP" account. They do not refund you your money if you call anytime after the showtime. Even if the website isn't working and it's after hours to contact someone. They never give "VIP members coupons." Don't waste your money!
Fandango has horrible customer service. I accidentally purchased tickets for the wrong day and realized after the fact. I tried to explain my situation and they did not care nor did they look to work with me on my upcoming purchases.
G Stewart
Went to use a Fandango $25.00 Gift Card to purchase two movie tickets.
Scratched off the PIN # to activate, and it was BLANK!
Called CS, rep was very nice. (That earns you one star!) They will allegedly send me a PIN by the end of the day. Really of great use if I want to buy my tickets now.
How embarassing that would be if it was a gift from me to someone else. Would NEVER consider buying this as a gift for someone! So stick the convenience fee! Back to traditional gift cards!
I used Fandango to purchase tickets to a movie 30 minutes prior to the movie started. Missed the movie. In most cases companies give your a refund with no problem or at the very least credit/voucher. They did not even respond to my email request for a refund until a weeks after I filed a report on the Better Business Bureau. Still no refund :(
Hard to believe that in 2014 scams like this can exist in plain site. So you buy a gift card thinking it is actually useable, when you find it doesn't work with any theaters good luck getting a refund or any service whatsoever. "Convenience fee" is a joke and clearly they also charge the theaters, which is why none of the good theaters work with them! So ridiculous that a business like this exists today. Oh - and how much time does this really save? You end up spending more money, and more time, since you have to print out some stupid code and then hope that the kid at the theater knows what to do with it. Just go buy a ticket at the theater! It's quicker, cheaper, and hopefully these idiots go out of business.
I asked for a refund on Feb 10 2017 and was told they credited my account on Feb 11th. To this date my bank is telling me it is still pending after 20 days. They have no problem taking your money but good luck getting a refund. Horrible service
There is no customer service what so ever by my mistake I printed out tickets wrong and never went to see the show tried to explain, they would not hear about it. I am cancelling my Fandengo there is many other ways to buy ticket use the app Regal
I got on line to buy movie tickets yesterday after filling out the info and entering my credit card number the system came back and said the purchase didn't go thru. I went to the theater and bought tickets. This morning I got on line and found that Fandango had charged my account. When I called for a refund they said no. These people are crooks with a flawed system. Don't use them.
Overview
Fandango has a rating of 1.1 stars from 1,232 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fandango most frequently mention customer service, gift card and convenience fee. Fandango ranks 325th among Movie sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members