FandangoReviews 1,233

Please don't use Fandango for your movie tickets. They are a rip off and terrible customer service. I cancelled my movie tickets and there was some type of glitch because it didn't go through. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. They would rather lose customers who have been using them for 10 + years than giving a credit. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Total RIP OFF. Go to Cinemark :)

Fandango is AWFUL. We purchased 3 groups of 4-5 tickets for 3 different movie times as we had a large group so had to split our group among different movie times. Due to weather and wanting to all go together, we decided to cancel our tickets and get an exchange credit to use later. We cancelled the tickets well before the movie started, but the credit exchange request for our last ticket was denied. I must've tried 15-20-25 times…just kept hitting the exchange option and kept getting "error" messages so that I wasn't allowed to get the exchange credit. I finally ended up at the 5:15p movie time, and of course the cancellation "window" closed. I then tried to contact Fandango 3 ways…via chat, email and phone, all with no result at all after spending ridiculous amounts of time trying to get through to someone to no avail. I finally reached an agent via phone … Edgar or Edvar. He was incredibly rude, refused to let me speak to a supervisor, and informed me the error message I received was "bc I had requested exchanges/refunds for multiple tickets." This is unacceptable…Fandango's policy says NOTHING about limitations on #s of refunds/exchanges. To be kicked out of the system and not allowed to request a refund/exchange within the permitted timeframe is unacceptable. If that is Fandango's policy then it needs to state same on its website and be transparent with customers. The agent also informed me Fandango corporate "would deny my refund/credit request"…"because there are tons of people that call in for refunds in this same circumstance." I recorded my conversation with the agent…including his statement that Fandango is not following its stated return/exchange policy for customers and is instead kicking out valid refund/exchange requests when "too many" such requests are made. That's tantamount to fraud, misrepresentation and oppressive and unconscionable business practices. Needless to say, I've been denied a credit. Do NOT do business with Fandango. TERRIBLE!

They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Do not waste your time purchasing from Fandango.

If there is a zero star I will give that. We are not able to use the movie ticket that are booked through Fandango due to age restriction. We contacted Fandango before movie starts but the line was so busy and we were not able to reach them. We got a call back after movie starts and they said that they will not be able to refund as movie has already started. Their customer service totally sucks! Don't ever book your tickets with Fandango

Fast to take the money, and send confirmation number, BUT phone number not a active number, called the number they referred too, message was having trouble with lines, to call back,. They sent the 2 $25 gift cards via email and directions to print out. Only received the 2 out of $100 order.

I ordered tickets for my bday and never received the conformation. I was told to download the app and to sign in as a guest to see if the order went through. So that's what I did. It showed that I had no tickets and no tickets were ever ordered.
But my card had a pending charge for them when I looked. So I asked in the chat room what more I could do and they reassured me that if the tickets weren't on my app the charge would not go though. This was all before the movie started! Well the charge went through and now I'm being told they wont refunded my money because I didn't cancel before the movie. There is no history in my account of me receiving tickets so I asked them how they can charge me. I was told they sent the conformation to an invalid email and there is nothing more they can do since movie has already played. This was the first time I used Fandango and now I'm out $122.30 for tickets I never received and a movie I never saw. So sad never again!

On Christmas Day (12/25/22) I purchased Avatar 2 tickets through Fandango.
They robbed me of $54.
I paid the fee for tickets and they charged card my credit card. But, I accidentally had an error in my e-mail address so I never received the confirmation e-mail.
Since I did not contact them (hey, it's Christmas Day) prior to the start of the movie,
Their policy says "no refund", so I am out the $54.
I don't know the logic behind losing a Customer for life over a relatively small $$
Amount, but I will never, ever use them or recommend them to anyone.
Use Fandango at your own peril. The Grinch is alive and well there.

I had an issue with trying to refund my ticket due to a misleading communication on their app, I tried so hard to get in touch with customer service and by the time I was given the time of day, the movie had already started, a movie which was an hour away from me that I did not attend. As a result Fandango would not refund my ticket but instead pocket my money.

They treated me so poorly over the phone and gave no consideration to extenuating circumstances regarding my ticket purchase. I Will never use this service again. I doubt this will be seen, but it seems I'm not the only one they have wronged, given their 1 star overall rating.

I reserved tickets online through fandago. It said failed transaction but they took my money anyway. Said had to wait 24-48 hours to get a refund and they did not reserve the seats. They gave no explanation, refund or compensation. I ordered 143.00 in tickets.

I tell the man with the broken English that my $25 gift card didn't work possibly because expired as I held for covid to pass. He assures me they have no expiration & he will ask Suoervisor the remedy. He returns in 2 mins to say they will rush me new card number to my email. He requests I rate him well and starts to sign off. I say my movie starts soon. He says no worries. Info is being emailed over to me. I ask him my email. He has no idea. I ask for a Supervisor. He argues that he could just fix everything if I give my email instead. I givexny email yet still want a Supervisor. He says he will get one. After 10 secs says he asked & they weren't available. I say you didn't speak to anyone because I heard you breathing, I heard your dog barking and then you say you spoke to someone, but I would have heard that. This time he uses the hold button to fake the funk. Same result. Boss doesn't want to talk. No confidence in them, but will continue being a thorn because dont like idea of my loved one throwing away $25.

I tried to purchase a movie ticket using my gift card. When I realized I wouldn't make it to the movies on time after placing the order, I tried to get a refund but was unsuccessful due to a client-side problem with THEIR WEBSITE. I can demonstrate it with screenshots. Eventually, after making multiple attempts to start a refund, I contacted and was informed that I was unable to do so because the specified showtime had passed. Their website, which holds them responsible, was the problem as I attempted refunds BEFORE the showtime. I have a sizable social media following, and plan to broadcast this topic in TikTok.

I wasted my whole birthday gift card and they won't even at least issue a credit back so or voucher so I can see the movie. Heartless.

My son bought tickets for himself and his friends. $48. The tickets never got to him. Fandango refused to refund the money. When I called the person said they did not have a supervisor. This is a horrible company. I would strongly recommend buying tickets through the theater site. That's what we do now.

I purchased tickets to a movie on fandango and when I went to view the tickets on my phone all it said was "Error, tickets not available" I paid $13.84 for the tickets and approximately $3.98 for a convenience fee. I asked that my money be refunded and received a confirmation email that my $13.84 would be refunded. That was on August 17… it is now Aug. 25th and still no refund

Beware of Fandango
Fandango advertised a movie as being on the IMAX screen. When we arrived, the movie was not scheduled to be shown on the IMAX screen, only the standard screen. The manager stated that this was no the first time he has experienced this problem with the Fandango operation. We cancelled the movie tickets and the manager apologized for what happened and refunded the Fandango (non-refundable) service fee. The manager's advise was to purchase tickets directly from the theatre.
It appears Fandango can, and will continue this practice in order to collect the service fee, which Fandango states is non-refundable.
Fandango continues to make money, despite these deceptive practices,
Use Fandango at your own risk. What you think you purchased may not be what you get.

I couldn't make the movie I bought tickets for and they wouldn't allow me to use the self-service refund/exchange option on their website simply because I used a $5 reward promo (which I earned by being Fandango "VIP" customer). This is silly in and of itself, but I digress. I tried calling their customer service number for assistance and no one answered, so I had to reach out to them using their contact form. All this occurred way before the movie even started. Despite all of this, I received an automated email response days later saying they couldn't issue a refund because it was after the show time and recommended that I sign up for their Fandango VIP account (which I already had) to be able to use their self-service option in the future (which you can't if using a promo). It's obvious that they aren't even reading the customer's inquiries. When I called to explain the situation, the representative said there was nothing they could do. I asked for a supervisor and they told me that it's not possible to speak to supervisors. What a joke! Don't give these scammers your business. Save yourself the headache and convenience fee by purchasing directly with the movie theater.

I searched for tickets to a movie at my local theatre (San Mateo, CA Century 12). I clicked your website and it took me to a list of movies at my theatre. I saw the movie I wanted and clicked on it. I saw times and clicked on the time I wanted. What I didn't now was that when I clicked the movie it sent me a list of theatres. For some reason the top of the list was a theatre in Seattle, WA, I live near San Mateo, CA. I tried to use the tickets at my local theatre and they wouldn't work. I didn't realize until I was in line that your website sent me to a theatre in Seattle, not even the same theatre chain.

I submitted a customer service concern regarding the VIP club and received no response. I also tried their online AI customer service rep and it was a flop as well. It couldn't answer basic questions and I could not access a real person. I have dumped Fandango because it is useless.

I purchased tickets at 7:24 through Fandango but I did not receive a confirmation email until 7:33 which was after the movie started. When I was at the ticket gate I had no email from Fandango. The theater employees told me they were having problems with Fandango and that I would need to purchase tickets directly from them. When I requested a refund from Fandango, they said I can't have a refund once the movie starts. I sent them screen shots of my emails from them and the receipts from the theater for tickets I purchased at the theater. I emailed back and forth 7 times to no avail. Never will use them again.

Bought movie tickets thru FANDANGO for a movie in my area Sarasota FL. We went to the movie theater early and showed them the FANDANGO online tickets. They said it was for the movie in Miami, over 4 hours away. The movie theater manager gave us the FANDANGO phone number to call. We waited for over 20 minutes and finally left our number for a call back. We paid to see the movie in our theater in Sarasota. When we got out of the movie FANDANGO called and said they couldn't refund the money because the movie in Miami was over. DO NOT BUY USING FANDANGO. The manager at our theater said to go online to their theater website and buy directly from them, you save the fee and the check your location for the theater near you and movies playing near you. What a 21st Century idea!

Let me start by saying I messed up. I purchased tickets via Flixter, which I had done before, and never received the tickets. The reason was that I mistyped my email. OK... shouldn't be a big deal, except when I sent an email the response I received was that they would get back to me within 72 hours. Whoops, the movie was the next day. As I didn't receive my tickets, I went to the theater and bought two more. I get an email on Monday (original purchase was on Friday) saying that they only refund tickets that haven't passed the movie date, but please call to discuss. Talked to Albert, nice enough guy, but he immediately let me know he couldn't help, he had to escalate the issue. OK... so today I get an email from Sakariya Farah (fandango customer support), letting me know that because of policy they could not offer a refund. So ok, it's a measly $20.00 but to screw over a client who would and has spent much more using their service is pretty damned stupid. Whoever is in charge should take a course in customer service. I can recommend a few other things that they should be doing, but rant is done... so am I with Fandango...