Fandango

I purchased 3 tickets to Oppenheimer through Fandango and then remembered I had a doctor's appointment at that time. I went to the theater and got a refund instantly for their portion of the tickets. I was still out the Fandango "convenience fee" so I called their 800 number to get a refund. No dice. So then I called my credit card company and obtained an instant refund on the disputed convenience fee. I will never use Fandango again.

Bought tickets for jurassic world 3d. Accidentally purchased them for Friday and thought we purchased them for saturday. After waiting on the phone for over 20 mins, and speaking to an illiterate representative, this multi million dollar company can't even exchange our tickets. Not even looking for a refund, just want tickets. Asked to speak to a supervisor and got told what it looks like everyone was told... supervisor unavailable. But hey, supposedly a supervisor will email me. They won't let you wait to talk to one. And I guarantee they will just spew the same crap. I urge EVERYONE to not purchase your tickets through them. They will never receive another single penny from me.

Operator decides to tell me who waits a week to dispute a charge. A person who works and have a busy life. You saw I purchased tickets for the same movie at two different locations... the first location lost power... so immediately bought tickets to the nearest theater. You can't do the refund on the app once the movie time has surpassed... they suck and suck your money. They continue to treat customers this way they will go out of business.

Fandango is a rip off. Not only do they charge you for the tickets. But they give you a nice service fee. I called them well in advance of their 2 hour limit because I had a family emergency and they said they had to send it to corporate to get it approved for refund. I have never heard back nor have I received a refund. I will go directly to the theatre in advance to buy my tickets as fandango is a greedy entity that should go out of business. RIP OFFS. If only I could give it a negative rating

I went on the fandango website and purchased tickets for a certain date. However, my confirmation email had a different date than that which I had selected. I therefore proceeded to call customer service & was on hold for 20 until I hung up. This was the other day so I figured they were just busy so I called today and was on hold for 40 minutes and still did not get an answer. This is absurd, first you mess up my order then your customer service department is non-existent. Highly DO NOT recommend using fandango.

Apparently the attached image purchase went through. But I didn't realize and bought the tickets in-person assuming it didn't go through like the error label infers. I tried to get a refund and had to go from waiting in the chat queue for over half an hour to having to submit a complaint in another part of the website to even find the status of the refund request. Multiple follow up emails and still had no response for a month. Eventually was able to talk to a person that seemed understanding and hand me submit the bank statements proving the purchase and then denied the refund with no explanation. Highly unprofessional and was a super frustrating and time consuming process to go through. Be wary

Same experience as others below. Fandango claimed that AMC Van Ness 14 had reserved seating, so I was willing to pay the extra convenience fee. Fandango's process very cleverly says "At the end of your purchase process for a reserved seat on Fandango, you will be provided with a specific seat number on your confirmation page that will be waiting for you when you get to the theater". Which of course turned out to be a lie, and since it's the END of the purchase process you have already paid for the ticket. Talk about "this way to the egress". Never booking again through these hucksters.

Fandango's return system for tickets is flawed. When you pay for a purchase with partial Fandango credit and partial your own payment method, if you return that order, it all goes to credit. I tried to call to get the money returned to my original payment method and the customer service people had no idea. I asked to speak to a supervisor, and was left on hold forever. Hung up and now will stop using Fandango altogether. I'll even just eat the money I wasted that is now in Fandango credit - if it means I don't have to do business with this company.

The website is great. The customer service is terrible. I contacted them concerning a mistake made when ordering tickets, contacting them immediately, and because of the order being within the 2 hour window (because the date was entered in error) I was told there was nothing they could do. I did however receive a lecture about how I should TELL my wife how to check everything before clicking order. I found the support inadequate as well as insulting. I am referred to a policy that you have to drill into to find the thing they so prominently state (the 2 hour rule). How many people read the colored words in a policy? It is a shame that such a promising program can be ruined by crappy customer support.

I bought tickets on Fandango and received a response stating that the transaction had been cancelled. I purchased the tickets again but both transactions were charged. I called Fandango four times and spent hours on hold and when I finally spoke with a representative, I was told to set up an account for a refund. After no response, I sent another email. At that point, Fandango sent an email saying that sometimes there is nothing you can do. I am disappointed in their compete lack of customer service and their inability to take accountability for correcting their own error.