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FanAuthentics

How would you rate FanAuthentics?
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California
1 review
1 helpful vote
Follow Macee L.
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Placed an order on March 17 and was told it would be here in 7-10 days. Now in the end of April and I've emailed them 3 times & called them 3 times and no answer! No reply! Do NOT buy anything from this company unless you want to give out your money.

Date of experience: April 25, 2016
Michigan
1 review
4 helpful votes
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Despicable
December 23, 2016

This place is an absolute joke if not a scam. My order was placed in November. I got an immediate confirmation. As of today, still no merchandise and a check on status says that the order is as yet "unfulfilled". Oh, the money is gone of course. Just no merchandise. No response to email inquiries,; and their customer service representatives "available 24/7/365" apparently consist of a VM line. I will be filing a dispute, etc. But heads-up to anyone thinking that ordering from this ridiculous company.

Date of experience: December 23, 2016
Colorado
1 review
4 helpful votes
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I placed and paid for my order on 4/29/16, today is 6/19/16 and I still haven't received my purchase. I also called and left several voice mails and emails that have not been returned. I think we should all file a lawsuit against this "so called" company! So whatever you do, DO NOT make the mistake I did... run in the other direction when you come across FanAuthentics.

Date of experience: June 19, 2016
Illinois
1 review
2 helpful votes
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Shady
June 18, 2016

Do not buy anything from this company. You will not receive it but they will definitely take your money as well as not return 5 phone messages and multiple emails regarding your order. I have posted this message on their Facebook page and Instagram. Everyone needs to do that! Don't let more people get duped!

Date of experience: June 18, 2016
Pennsylvania
1 review
0 helpful votes
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Ten days after the charge for our order was posted on our credit card, we had still not received any emails about shipment. After repeated phone calls which only gave us the option to leave a message and repeated emails, we received no response. But finally, almost a month after the order was placed, we did receive it in the mail.

Date of experience: December 27, 2016
Illinois
1 review
4 helpful votes
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DO NOT WASTE YOUR MONEY
December 9, 2016

I ordered from Fan Authentics back in October. When I check my order status it says it is "unfulfilled". I have tried emailing and calling their customer service, and have had no replies. I even tried an IM on their facebook page with no response. They were sure quick to take my money, but never received my order which they are still advertising with a "only a few left" added in. So by all means, if you have money to through away, this is the place for you!

Date of experience: December 9, 2016
California
1 review
4 helpful votes
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Frauds Frauds Frauds
October 3, 2016

I ordered leggings in March 2016! I messaged them on fb, instagram, called and emailed. No response AND they blocked me from their sites! They took my money and never sent me my product. Scammers! Do NOT buy from this pos company. If I ever figure out a way to bring them down and get my money back you better believe Im going to do it! It still makes me upset 7 months later! Negative stars if it was an option

Date of experience: October 3, 2016
Florida
1 review
1 helpful vote
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Order Never Processed
December 8, 2016

For me it's only been 12 days, 2 emails and 3 phone calls. Yes the number does work, but it's probably just a robot phone. I looked up the company and came upon this review website with all the negative reviews and immediately disputed my cc charge. A legitimate company will respond within 24-48 hours. This is definitely not legitimate.

Date of experience: December 8, 2016
Colorado
1 review
2 helpful votes
Follow Shan M.
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Purchase made March 26, it's currently May 13. I sent an email to their support email address weeks ago with no response. Sent another one today but based on other reviews it appears it likely will go unanswered I will be contacting my bank to see what my options are.

Date of experience: May 13, 2016
Pennsylvania
1 review
1 helpful vote
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Scam
December 7, 2016

Purchased oder for 39.95 in early November and I have not received the item as of 12-7-17. The money was taken immediately from my account and I have tried calling them 3 times and no one answers are returns my call. I'm about to dispute this charge with my bank. Buyers please beware of this company..

Date of experience: December 7, 2016
Illinois
1 review
6 helpful votes
Follow Jeff M.
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I WISH I had found this site before I placed my order. Like everyone else, I placed an order that they have never shipped. They were quick to process the payment, but our order on 10/13/16 had a 7-10 day estimated shipping time. As of 11/4/16, the order status is "Unfulfilled" and attempts to reach this company by phone and e-mail have been unsuccessful. They still show the product in stock on their web site. Seems all they do is take your payment and then it's up to you to fight the charge.

Date of experience: November 4, 2016
Ohio
1 review
1 helpful vote
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Do Not Order From Them
October 22, 2016

Just finished my dispute with my cc company and they are crediting my account. Ordered on 10/4, order was never filled, calls never returned, emails never answered. It is now 3 weeks later. One huge scam!

Date of experience: October 22, 2016
Michigan
1 review
4 helpful votes
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Ordered 17 days ago and no items yet. My order still says "unfulfilled" yet they took my money out of my account. Filed a dispute with my bank. Their email doesn't work (tried twice) and their phone number is now out of service. Save your money and never shop here ever again. Shut this site down! SCAM!

Date of experience: September 21, 2016
Arizona
1 review
0 helpful votes
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Don't bother ordering anything from this company. I placed (and paid for an order back in November) and all I can get from their website is "Unfilled". I've called and left VM's - to no avail. I've emailed and get no responses. They've ripped me off for $40 for what was supposed to be a birthday gift for a friend.

Don't waste your time, money and hassle on this sham of a company. They are the WORST!

Date of experience: December 16, 2016
Nevada
1 review
2 helpful votes
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Horrible... SCAM!
October 19, 2016

I ordered one item for $39.95 on 10/03/2016, my credit card was charged immediately, however my item still has not shipped and it is ten days later. I go to track order and it says "unfulfilled". I sent two emails with no response and one Facebook message also with no response, called and no one answers phone. I just want my item or a refund, but can't get a hold of these so called customer service people

Date of experience: October 19, 2016
Canada
1 review
0 helpful votes
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I am warning everybody out there that Fan Authentics is a fraud! I have place two orders weeks ago. I have not got my order and when I try to get help or get a hold of someone I get nothing... I have left many messages and no call back. Nobody even answers the customer service line! Nobody shop here or you meant get screwed too!

Date of experience: December 9, 2016
Canada
1 review
5 helpful votes
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SCAM ARTISTS!
November 3, 2016

I placed an order on March 26,2016, received my confirmation, then nothing. Literally, NOTHING! It is now November 3,2016, and still no emails or phone calls returned. I will be contacting the Attorney General in my state, as well as the better business bureau. And lastly, contact the sports organization I was attempting to buy merchandise of, so they are aware this business is harming their reputation.

Date of experience: November 3, 2016
Michigan
1 review
3 helpful votes
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Terrible customer service
November 13, 2016

Terrible customer service. I guess i should feel lucky because i actually got my order but i tried contacting fan authentic numerous times to return it but got no response. I think I will dispute the charge anyway & get my money back because the website advertises money back guarantee within 60 days of shipment. Most reviews state that fan authentic is a scam & they never received there order.

Date of experience: November 13, 2016
Illinois
1 review
3 helpful votes
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Fraud! Don't order!
October 22, 2016

My son ordered 2 shirts, they took the money never delivered. He learned the hard way to check reviews of sites before ordering. How are these companies still allowed to steal customers' money with all the reports of fraud?!

Date of experience: October 22, 2016
Kentucky
1 review
2 helpful votes
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Fraudulent Site
August 5, 2016

Placed order - never received material. Company will not answer phone and not respond to emails... Funds were taken from my account the very next day after purchase was made. The bank statement shows "FAN AUTHENTICS *******238 MI". This is a cell number that is no longer in service. Cancelled my credit card and filing a dispute with my bank for a fraudulent charge.

Date of experience: August 5, 2016

Overview

FanAuthentics has a rating of 1.5 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanAuthentics most frequently mention credit card, customer service and phone number. FanAuthentics ranks 145th among Jersey sites.

service
11
value
9
shipping
11
returns
8
quality
9