FanaticsReviews 3,945

This is without a doubt the worst customer service I have ever encountered. In fact, in 56 years I have never written a negative review until now. I have spent hours on the phone about a simple exchange and now, almost a month later, it still hasn't been solved. No one seems to have any authority to fix ever the most simple problem. They are rude and frustrating beyond comprehension. I will never order anything from them again. In this day and age when solid companies are struggling for business, it amazes me that one with attitudes and service this poor is still around.

Fanatics.com is a rip-off artist. For a $20.00 item they charged $5.50 for shipping and handling. And then charged tax on the S&H as well as the item.
The item doesn't fit so I wanted to return for a refund. They don't refund the full tax I paid and they charge $10.00 for a "Return Label Fee". Somehow it cost me about twice the amount compared to what it cost them to ship it!
I'm $16.00 out-of-pocket with nothing to show for it! Here are the specifics amounts...
Subtotal $19.99
Shipping $4.99
Handling $0.49
Tax $1.53
Total $27.00...
Refund Subtotal $19.99
Sales Tax $1.20
Return Label Fee $9.99
REFUND ESTIMATE $11.20

I ordered this for a birthday gift for my adult son. I received it weeks before his birthday. It came in a huge box. I removed it and it was in a plastic bag and looked fine. I live in a small apartment with no storage. I broke down the box and disposed of it. Well after a few weeks I was going to put the Jersey I already had ( not from Fanatics) in the case and wrap it. Two out of three hinges had pulled out of the plastic mold injected plastic backing. The acrylic glass falls out of the door and the magnet door closing latches are to weak to hold the door closed. I was told I could send it back but would not get the 34.00 paid for shipping. I took it to FedEx but they don't have a box large enough to ship it in. I have spoken on the phone and emailed customer service for the past several days. Now after telling them the situation all communications have ended!

Placed an order that took over 2 weeks to ship. Regarding the return policy, the website states, "Our return process is pretty simple. You can return your merchandise up toe 365 days from your item's ship date." I tried to start a return as was told there is a 30-day return policy. When I shared a screenshot with the customer service rep, he implied I was not telling the truth. I sent the link to the return policy site -https://fanatics.custhelp.com/app/answers/detail/a_id/61 - I was told if I was telling the truth I needed to call. Not only will Fanatics.com not stand behind their return policy, they accused me of lying about the policy even though I provided proof of what's on the website.

Total rip off. Returned an Edelman jersey because we wanted a different color. Fanatics charged my daughter $10 dollars for shipping and the New Jersey wasn't honored at the same sales price. THEN, when we ordered the new Edelman Jersey, Fanatics immediately charged us and said Jersey wasn't available for 2 months. On July 17 we received an email saying it had delayed yet again and if we didn't respond at all, they'd cancel the order and refund. Here it is August 7, still NO refund. We will not give Fanatics our business any more!

I ordered a Toronto FC shirt from Fanatics and it finally arrived. As I feared the lettering was so crooked it was embarrassing. The entire picture is crooked. I searched the website and found a picture of my order. It looks totally different. The art on the advertised shirt and bigger and straight. This is small and crooked. I went to return it (it showed up 8/5 and has no be worn) and found out that they want me to pay $9.99 for a return label fee. Just as bad, the artwork was put onto a shirt that was wrinkled so the Toronto FC logo will look creased forever. Not happy and I have already had to work harder than the person who made this shirt. I want a credit so I can get a different shirt. I do not want to chance this again. I want to be credited for the price of the shirt and shipping cost.

I purchased and item that did not fit. I returned it and they charged me $20 for re-stocking fee and shipping. Additionally, I tried to re-order a larger size and it processed, deducted from my account and never was received. Stay away from this company! They will take your money and not think twice about it.

Placed an order a week ago. Never got a confirmation. Sent two emails asking for any confirmation that my order was received. No response to the emails. Trying to call the phone number listed under "contact us" it seems like a non existing phone number. What a nightmare of a "business." Nobody should order from them. I definitely will not.
Asking for an order ID. Have never got a confirmation with the order ID.
It is a joke? Awful!

They sold me a faulty product that I tried to live with for a couple of months, but problem kept getting worse. So I asked to do an exchange. Instead of a 365 return policy, it was actually a 90-day return policy. I missed the cut-off by 10 days and that's mainly because the times I tried to contact them before, their customer service was unavailable because the backlog queue was full. Also never mind that the order took about a month to finally get delivered. I've been a repeat customer for years. But I guess that doesn't count. Rather than making the order right, they found a loophole to hide behind. They will not get another dime from me!

These guys run a nhl auction site. Vendors list items but are allowed to pull them and claim listed by mistake. Not talking about using a reserve price system. Caught a vendor listing over 10 items starting at $1 with auction to run 10-15 days. After multiple bids driving prices to $70-$100 the items were pulled and replaced with the SAME item staring at $140 and even $500. Not a legitimate auction site. DONT DO BUSINESS W THEM!

Terrible, terrible customer service. If you don't get the right product, right size on the first try, you might as well give up. I ordered a shirt with an Oklahoma State logo on it, and the shirt (which ironically was the correct shirt) did not fit me. I paid shipping costs to return it, and then received another shirt that fit, but the stitching on the logo was totally incorrect. The colors were completely inverted, so it looks like some odd alternate logo. I contacted customer service and they assured me I would receive the correct shirt. However, I called them again when this shirt did not arrive on time, and they told me it had been returned to sender (you would think you would inform your customer of this, but they failed to do so, as it had been returned several days prior to my phone call). The address was the exact same as the first and second delivery, so it was an issue on Fanatics's end. Then, when I tried to have it shipped again to a different address (I had moved addresses at this point because it had been such a long process), they entered my address incorrectly. I had to call again and change my address. After all this, a customer service rep assured me that the producer of the product had verified I would be receiving the correct product as advertised. To my surprise, I once again received a shirt with a faulty logo. In addition, at some point in the process, I also had a customer service rep ask for my phone number to begin a call "in case we became disconnected", which we did, and I never received a call back. Since my second faulty product was received, I have tried contacting a customer service rep via an email thread that we had going at one point, and all communication has halted from their end. So I now have two shirts that have faulty logos and have still not received the correct product, months from my initial order. Couldn't be any less satisfied.