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Fanatics was very responsive to my recent review. Although their merchandise does run very small they were flexible in waiving the return merchandise fee which in my opinion is quite high. I have since purchased a couple of additional items, in general items run small. Customer service seems to be a priority to Fanatics which is an important factor in any buying experience.
I was excited to order to pairs of swim trunks for my husband with his favorite teams in each. Despite these being extremely overpriced, I figured the trunks would bring him a smile. Well the smile turned to frown when the men's large shorts couldn't be pulled over his thighs, they are way too small. No problem right 365 day return?! Of course, the fee to return is $9.99 for a label printing! Are you flipping kidding me?!?! This is awful and price gouging to say the least! My first and final purchase. Please cancel all of my remaining items!
Hello Leanne, we certainly apologize the swim trunks did not fit. We have waived the returned label fee so it will not be deducted from your refund. We have emailed the pre-paid return label to your email address on your order. Additionally, we have cancelled the remaining item on your order. You will see the refund back to your original form of payment within 2-7 business days depending on your financial institution. We also provided a discount code, for the massive inconvenience and disappointment you've had with your first experience with us, for your next order, should you choose to to use us again for your sports fan needs. Thank you, Edmond
Leanne D.'s review of Fanatics earned 2 Very Helpful votes
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Hello Leanne, We are sorry to hear that the item was too small. Customer service is our top priority and we are glad you took the time to contact us so we can help you with a resolution. If you need any additional assistance, we are here to help.
Sincerely, Cayla