FanaticsReviews 3,945

Fanatics has lost a customer and they don't seem to care! I ordered a birthday gift for my boyfriend a month and a half ago. The first order got stuck in the "information sent to FEDEX" stage for weeks. After the expected ship date passed without any gift, a customer service representative re-shipped the item. The same process happened yet again. They also refused to expedite the item because now it had turned into a late birthday present. It's been stuck in the "information sent to FEDEX" for 5 days now. The customer service representative I just talked to could only suggest to keep checking back and hopefully the system would update. The item was supposed to be delivered and was originally expected on Saturday (two days ago). Because I was tired of waiting and nothing being solved on their end, I just requested a refund. Ordering through this company is an absolute joke and their customer service is horrible. Order anywhere else but from here! It's just going to be a headache and let-down guaranteed! What started out as being a cool birthday present ended up leaving me empty-handed and the birthday person let down.

I ordered face coverings on May 14 to be shipped no later than July 9. Instead of holding my payment until the order shipped, Fanatics charged my card. On July 9 half of my order was cancelled. On July 13 I contacted Fanatics and they could not tell me when the remainder of the order would be shipped. At that point, I cancelled the order.

They held my money for 2 months and didn't even try to rectify the issue. Extremely poor business practice. I have spent quite a bit on Fanatics and they will never get another dime from me.

I ordered a package almost a month ago. The delivery room very long so I followed up with customer service, which is a nightmare to deal with, to no avail. Almost a full month later, it said it was delivered and signed for at the wrong address over an hour away from me. I am waiting on a refund but not overly optimistic. This is the most dysfunctional company I have ever dealt with. A month of waiting and no concession of any kind on their part for the massive inconvenience, just a promise of a refund in 3-7 business days, after weeks of waiting and someone else in a different city getting my order. I will never use this company again, and I hope they fail.

Purchased a travel mug as a gift. The top slide came off, no abuse or damage, slide groove fell off - right after the 90 day defective merchandise policy. I learned of the poor quality 6 mos. After purchase. Fanatics refused to talk about the product or provide any manufacturer information for warranty contact. Was not able to speak to a supervisor?! They do not provide any warranty, only a Return policy. They don't care if they sell terrible quality items.

So I ordered a custom jersey comes in and the last name is falling apart! So we call to get a new and the customer service was so bad! Very rude! Then the new one comes and the piece where the last name goes on is now falling apart! I don't understand why they don't stitch the last name on the jersey very unprofessional! Then I've been waiting for a shipping label to return the toner one for weeks! Let's see how long they take now to send me another shipping label! Stay away from this company

I ordered a college coffee mug and the next day I received an email confirming that it had shipped, but wouldn't arrive for a MONTH! Where is it coming from, Pluto? I needed this for a present and now I have no way to cancel. Well, I finally received the mug. I bought an Indiana University coffee mug. The mug itself is glazed but the "Hoosiers" on the inside in nothing but stickers that will come off eventually. Cheap crap. Never will I ever purchase anything from this thieves again.