FanaticsReviews 3,945

To save Fanatics money I included two returns in one box and put them in separate packing with separate airbills so there wouldn't be any confusion. They only credited me for the return on the outside of the box and just kept my other return and my money. I have tried chatting on line but that is fake, I have called customer service twice and help on for over an hour and got disconnected, and I wrote a letter enclosing copies of both airbills and everything they needed to credit my card but they have ignored me! DON'T SHOP ON LINE WITH FANATICS

Because Fanatics accepts only "testimonials" on their webiste, I'm leaving my review here. I received as a gift a Franco Harris autographed football from them. All seemed great at first. Loved it. Then took it down from the acrylic stand to show it off and its deflated. Unfortunately, it was over 365 days when I noticed this, so no exchange or return. Shame on me for that, but I would expect a $300 football to hold air beyond a year. I wonder how much its worth now?!?!?! The lesson - don't wait 365 days to show it off.

If there were a possibility to give Fanatics zero stars, I would. I ordered a sweatshirt from the Fanatics Air Force page. The quality was poor. Then, I had to return it and was ONLY refunded half of the amount I paid. In addition, there is NO way to contact the company via phone or email to rectify a situation. Never again will I utilize this company.

I ordered a jersey set. It said Jan 5th for delivery. Its jan 7th and nothing came. I put in my order number, and that shows 2 shirts I did not order, were delivered in December! Then when I hit order details, it tells me to put in my order number, then that says I have no order! I emailed 2 times both no responce. I am NOT pleased.

Wanting to surprise my husband with saints gear I've spent around $200 this year on shirts and a jersey that never come with care instructions and literally MELT OFF IN THE DRYER. Why the $#*! would i want a shirt if I can't properly launder it without destroying my purchase? Ruined fathers day and Christmas. DON'T BUY FROM HERE. Doesn't matter if it's an expensive jersey or a shirt on sale, the lack of quality is the same.

Ordered a Lady's medium sweat shirt. Got a sweat shirt that must be sized for a kid. And even worse the clothing smelled like vinegar. COME ON REALLY!

Fanatics.com has been a horrible company to work with. They took my money for my order on December 2nd. I was told to expect delivery on Dec 18th. It has never arrived. I check with the tracking number and it shows that the item is in Carrollton, Texas. It kept saying that FedEx was having difficulties getting deliveries out on time. It has apparently never shipped from the third party seller. It still says that I should expect delivery on Dec 18th. FedEx tells me that I need to check in with the company. So I have been trying to get a hold of someone from Fanatics for several days. Their website is difficult to find a way to get a hold of them. I tried to put my complaint in on their site and it wouldn't let me. It keeps sending me to the tracking which still says I should expect delivery on Dec 18th. They are apparently also having issues with phone service so they tell you to use this method which isn't working. My husband tried to call yesterday and was told by an automated service that he would receive a call back in 55 minutes. Of course, we never got that call back. He got through today after 37 minutes of holding and someone who sounded like they were answering from home (he could hear children in the background) hung up on him. HORRIBLE customer service! I want my item or I want my money back. This is ridiculous from a company that is international. I expected so much more. I will never order from them again.

I am still waiting for items that were guaranteed to deliver by 12/22. In addition, an item was not available, the transaction was cancelled without me being notified, and the money was returned to a gift card that I had already thrown out. I spent over an hour trying to resolve this issue on Christmas Eve, thought it was all set, and yesterday received an email that the money was put back on the gift card that is in the garbage. I am on hold again. I wish this company did not have a monopoly on sportswear because it allows them to treat customers like this and get away with it.

I ordered a Christmas present for my son on Nov. 5. Still haven't received it and they can't tell me where my package is. Terrible customer service!

As most of you writing these reviews, I am truly a disappointed fan/customer in the level of quality of the items that I received today. The logos, names are already fading and I JUST GOT IT TODAY! (I wish I could attach pictures to show you). I cannot even describe what I received; the quality is downright horrible and i do not even know how they let this out the warehouse. To make matters worse, I phoned their customer service (2 hour wait, nice that they had the call back feature - Only positive so far). I was contacted back, the lady was helpful, asked for my name and then the call disconnected... she did not even bother to call back... LOL. I had to go and call their customer service line again (now a 3 hour wait.)... :\ So thats where I am at... will write another review to let you guys know what happened... but I am literally at a loss of words. BTW Shipping was about 4 weeks late. :)

I placed several orders from Fanatics during December, and I got all but one. Both Fanatics and FedEx say the item was delivered December 9, but I never got it. Due to their many warnings about FedEx delays, I gave them until the first business day after Christmas for it to arrive, but still no package. And here I paid almost as much for shipping as I did for the items! And there is no way to speak to anyone at Fanatics to complain/sort it out--the "virtual assistant" is useless! I thought I had found a decent place to buy fan gear, but now I don't think I'll ever order from them again.

Placed a Christmas order for a new york knicks jersey... no ones buying these pathetic losers' jerseys and FANATICS had the AUDACITY to tell me it was coming MARCH 9,2021 hahahahah what a joke! Said the warehouse doesn't think they'll ship it until February 26th, 2021 on a December order for a KNICKS jersey... SMH you people are $#*!ing scam artists! I hope you're webbing silk from spiders in the amazon to make this thing because nothing else makes sense... ABSOLUTELY CRIMINAL ACTIVITY coming from this site. Law suits will be made I'm sure of it, stay away from these posers! I will never buy anything from these Jerk offs ever again! Happy holidays you crooks!

On December 8, I ordered the jersey from my daughter's favorite baseball team as one of her main Christmas presents. I live in a rural area and there is no home delivery of mail; everything goes to a PO Box, although the street address is used by UPS for its deliveries. I used the PO Box address when ordering the jersey. NOTHING in the website said that PO Box addresses couldn't be used. On December 23 I got an email from fanatics.com: (1) saying that the shipper (OnTrac) couldn't deliver my package because they didn't deliver to post office boxes; and (2) asking for my street address. I sent back my street address literally the moment I finished reading their email, which was less than two hours after they sent the email. On December 26, I hadn't heard anything back from them or from the shepherd. I called the shipper. They told me that fanatics.com had transposed the first two digits of my street address (thus creating a non-existent address), that the package was undeliverable and had already been returned by the shipper to fanatics.com. I called fanatics.com. I told the customer service rep (from another country) that what I wanted them to do was send me, by next day delivery, the jersey that I had ordered 2 ½ weeks before Christmas, an order that the company made at least three independent mistakes on. After being placed on hold for almost 15 minutes, I was told that the only thing the company could or would do was give me a refund, which would be processed hopefully 7 to 10 business days after the shirt was received by them. My daughter is a hard-core fan of our local team, but if fanatics.com was the only source of baseball-related items, I would tell her to forget about baseball and become a curling fan. For absolute certain, I will never do business with fanatics.com again.

Purchased an item they noted free shipping but when item returned they charge $12 and only received a partial refund. They provide poor service and would suggest never ever doing business with this company again they charge TAX still on a returned Item a practice I am sure the IRS will gladly investigate

I ordered a Patriots Sweatshirt. Received it Xmas eve, just in time to wrap and put under the tree. I received an Eagles Jersey. I initiated a return for the Eagles Jersey but they did not give me an option to receive my original sweatshirt. Tried the "Chat with us" feature but its really just a bunch of automated tabs and nobody actually answers when you type a question. Tried to find a phone number on their site but got frustrated after searching for 15 minutes so I just gave up. Now the sweatshirt is $20 more expensive. I'm just going to return the random Eagles Lineman jersey and buy the sweatshirt somewhere else.

Bought a couple of items and returned one of them. They received it 5 weeks ago and have not approved my refund yet. Try to contact someone, good luck with that. Better to through Amazon.

I wish I would have checked reviews prior to ordering from this company. I received a damaged item and when I tried to return it they want to charge me for shipping. My original order was $15.99 but I was charged $7.99 for shipping and $1.99 for handling for a total of $25.97. Now in order to return the item that is damaged, they want to refund me $6.00 from the original price charging me another $9.99. Somehow, paying $19.97 for nothing during these anxiety stricken times just seem ridiculous. I will never use them again.

I made an order on December 4,2020 for a Christmas present and here it is the day before Christmas and the package has not been delivered yet. Ordering 20 days before Christmas did not help. Sending it regular mail probably would have been better than sending by FedEx. This has been terrible service for me. I gave a 1 star overall rating but if I could give a 0, I would do that.

I ordered a shirt for a Christmas gift. When it came it was not well done and I returned it. Was credited for the shirt but not the return shipping for which they charged me $9.99. Will not buy from them again.