FanaticsReviews 3,945

Ordered a jersey knit black hoodie with Bengals logo on front, and T Higgins on the back. The orange is a coral color, very dull looking. The first and only time I've washed it, both front and back logos are sloughing off. Not a happy customer. Do not buy clothing from this site.

This company recently took over the gear store for Blizzard Ent. And they suck. I placed an order for a Lilith statue last year for pre order only to be told right before shipping the item was no longer available. And then when I complain there is no record of me ever having placed the order at all. Are you kidding me? Then I try for 3 days to log into the account and my password no longer works. Try to do the password reset and still have not received an email from them for the password reset. Any attempt to use the chat option for customer service leads to a huge loop of automated bs ending on sorry busy please try again. This is the worst company ever why Blizzard sold the store to them I'll never know but I'll never spend another cent with them.

I ordered 2 customized small men hoodies for super bowl. The quality is cheep ironed in numbers and way to small for a women 5'1 130lbs... Refused to refund my money and was VERY rude... I don't normally order online I and this experience has me never wanting to again... I'm going to dispute these charges. I never write reviews but I'm so disappointed. PLEASE BE WARNED. DON'T SPEND YOUR MONEY WITH THIS COMPANY!

I made an order for a number of items for Christmas. They all arrived on time and were very nice. Decided to make another order of several items. Again arrived and all was good except 1 t-shirt. This was an XL, but was ridiculously oversized, more like a 3x. Wanted to exchange it for the right size, but will get less than half of what I paid for it to RETURN it! This was not my fault and I should definitely not have to pay for their defective item! To exchange it would be $10 return charge + new $10 shipping charge, now my $20 t-shirt is $40 with no guarantee the second one is sized right! Don't bother calling them either!
This order shows up on my Fanatics account, with no order number, no "view order details," and didn't get any emails confirming the order or delivery. Have to use the first order I made to verify purchase because I can't get this order number anywhere.

I ordered several items costing well over $100 for Christmas presents. One of the items did not fit so I returned it. I expected a full refund but was informed that I received a $2 refund instead. This is BS! I will NEVER use this site again. Buyer beware if you need to return something to this company.

The whole site is complete garbage ordered a short for a birthday sent it too small refusing to help with order.

You have to call them to cancel or modify orders. THE WAIT TIME IS 55 MINUTES! You can't speak with a live agent via online chat because it says their agents are too busy. Way too big of a platform to not have functionality to cancel online. They are just trying to make it hard to cancel.

I have been trying to get a hold of ANYONE about my return/ refund. I returned a wrong size hoodie and ordered something else for back Dec 7th 2020. I am unable to get any contact person to discuss where my refund is.
The site take you on a merry go round. I was instructed to return my item to the Mississauga Site in Ontario as I am from Canada. Since this happened it seems the site has changed. The address I returned the package to is Fanatics Retail Group C/o Landmark Freemont, 6100 Freemont BLVD, Mississauga, ON. L5R 3V7 Docks 34 & 35. I tried calling, chatting writing anyone and I get no where. This is the worst experience I've had this last Christmas. I have ordered many times online and Fanatics does NOT have any customer service reps that get back to you. No confirmations of returns via email or any contact people that will get back to you.
I am so very disappointed. I would not even give the site 1 * if I had the option.

0 stars!
I purchased a men's large Boston Bruins Fanatics Branded Personalized Playmaker Pullover Hoodie - Heather Gray for $69.99.
This hoodie is the cheapest thing I have even seen, it seems like it's fitted and it's light weight, absolutely not worth $69.99! And the kicker is you can not return the customized apparel... you would think for the price you would get a decent product, not a Fanatics.
I wouldn't buy anything from this company if this hoodie is indicative of their clothing.
Buyer beware.

I purchased a Atlanta Falcons pool table on November 15 that was supposed to arrive December 10 FedEx showed the package arriving that day when I went to go retrieve my package it was not there I called Fanactics to dispute that the package was delivered and they told me to check with FedEx in my neighbors. I did both of those things and Fanactics said that they will send out a new pool table by January 10. Lo and behold on January 10 no pool table again. It's been over two months with no pool table and my money has not been returned as of yet. I was told to wait on a supervisor to call me back within three days to remedy my dispute. I then called my credit card to dispute the transaction at this time my credit card company has refunded my money but it is pending an investigation. Please do not use Fanactics to purchase anything if you value your time and money. I'm Dealing with a brick and mortar store from here on or nfl.com if you wanna take that chance with these guys be my guess.

Canceled my authentic jersey order twice now. They took my money for two months and then without even calling me, they canceled my order. Then after lying to me the girl hung up on me. Then they told me they were out of stock but then they did they just hit a new shipment in. So I ordered two jerseys again. Surprise! After promising me that i would receive the order they canceled again after keeping my money for two months again. No email or call or anything. This is poor business practice and I have no idea how you stay in business because YOU SUCK!

I ordered a ravens shirt for my son for christmas that was supposed to be delivered dec 23rd I still have not received, I have emailed 3 times it says my email went to an unmonitored email address that I got off the corporate website I have called the headquarters 3 to 4 times now left messages and still no response, I paid $41 for this shirt and have no way of getting a refund or the shirt, and now I am going to have to pay additional shipping to get it to my son IF I ever do get the shirt because he lives 3 hours away. When I look up the tracking it has been in memphis Tennessee since dec. 23rd, it said there may be a a 3 day delay which is fine, but i am still waiting 3 weeks later. If your going to sell stuff online you need to have accurate information available to get a hold of you, I am highly upset that I can not get this resolved. Most poor excuse for customer service I have ever seen and the multiple google searches just to find a number or an email address is freaking ridiculous!

This company advertised a women's top on Facebook for $33.74 but when I followed the link to the website, the price was still $44.99. The first rep said that she could adjust the price after I placed my order and put me on hold to check on something. She hung up on me during the hold. The second rep, Akash, kept telling me he would help me and honor the price. I tried to place the order with him, but wouldn't you know, my card wouldn't go through. The funds were available on the card and I verified the card info 3 times with him. The information was correct. He was playing games. There were no preauthorization attemps in my account. Zero. I do consider myself fortunate that it didn't go through. They told me the ad might be an old ad and the price wasn't accurate. They ran the ad. They have to honor it. I have dated screenshots. Hello? BBB? I'd like to report an issue with a bait and switch offer.

Fanatics STOLE MY MONEY. I originally ordered a windbreaker that didn't fit. I had the choice of getting a full refund (including shipping) in the form of an e gift card or get a refund to my original form of payment excluding the shipping costs. I chose the e gift card and ordered a hoodie. Unfortunately, the hoodlie was extremely poor quality and the team letters didn't line up correctly. I decided I didn't want to deal with this company anymore, therefore, I returned the hoodie and asked for a credit to my original form of payment, knowing I would have to eat the shipping costs. Today, they informed me through email that I was getting an e gift card and it is HALF the cost of the hoodie. This is another site with no customer service phone number and when you try to get information through the chat feature you get the run around with no real answers. So basically, Fanatics is STEALING MY MONEY and I have no recourse. I wish I would have seen the reviews before I ever ordered from this place.
UPDATE: I tried to message Fanatics based on their response to this review. Once again, I was not able to have any contact with a real person through their site. The chat feature just directs you to canned responses and says all agents are busy... every single time. I also responded through Sitejabber and there was no response. If you want team merchandise, pay the extra cost through your college book store or brick and mortar sporting goods store.

So on November I bought a MENS dodgers champs edition hoodie size medium which was suppose to be a gift for my brother for Christmas. When it arrived I didn't take much notice wrapped it up and that was it. On Christmas Eve when I handed him his gift he opened and we were surprised it was very small. I checked the tag and look back at my order making sure it was the correct hoodie and size I had ordered. It was! Yet the sweater was basically like a small in females. I said no problem I'll keep it for my self and order you a new one. Maybe it was just a production mistake since I've ordered plenty of gear before. On That moment I ordered him a new hoodie and shirt size medium hoping it was just a production mistake. I just opened it right now and it's basically a small! This is so frustrating, so is medium in men's now a small for females? Here's the worst part customer service is horrible. I'm texting an automated machine, their is no number for me to call. Then I finally get to message a person and I just get the return fee deducted, am I suppose to be excited that they waived my fee... worst website to shop.

Fails to take fraud protection seriously. Does not cooperate with investigations of criminal activity perpetrated on their site.

Got some help from their live chat (they said it was a real person) who said if I called their 877 number I COULD do a simple ‘exchange' (size issue) and they would honor the first price I paid (had discount code) but when calling the gal said ‘no and I don't know why they told you that' then when I was asking another question she hung up on me! Items are fine but be SURE about what you're ordering because exchanges and returns will cost you. While they will provide you a label, they deduct $10 from your refund.