FanaticsReviews 3,945

I had ordered a case for my helmet that took forever to arrive and to my surprise when it finally arrived it was damage. Heartbroken as I was, I reached out to customer service and everything got squared right away. The service I got from Cristin is a blessing from the retail God. She handled everything so smoothly and quickly. She updated me with every information she got without me having to ask. I can't thank her enough for helping me through this. I can say without a doubt that thanks to her, I will be shopping here for my case again when I get another helmet. Cristin you are such a wonderful help

Bought a $50 silver business card holder for a Naval Academy grad as a gift. The college emblem was a metallic sticker affixed in a crooked fashion on the front. It is so embarrassing it is un-gift-able. The refund amount was $10 less than my total cost of this endeavor. I will never ever buy from this company again. Hopefully my refund will process correctly.

The prices are ok but the quality of the t-shirts is straight $#*! Cheeks. The Nike and Under Armor ts are much better.

She has to keep apologizing for the horrible quality. Yeah we all want MLB shirt from Vietnam. Unreal. This is the worst crap known to mankind. I bought 4 shirts that I would never wear in public. They are ruining the ability to support your team. And Chastity - don't apologize. You won't ever get my money again.

If you have purchased clothing, you know that there is no consistency in sizing. As a result, their size chart is useless. Purchased a long sleeve T in a medium which is a size that I often buy. When I got the product, it was too small. We tried to exchange it. Not only did we have to pay to ship it, there was also a significant restocking fee. And, we would have to reorder and pay to ship the "replacement". IN other words, they really do not exchange items that do not fit even though when you order on line, there is a good chance that it won't fit.

I had worn a 7 5/8 for years now. I purchased a SF Giants hat and it was extremely way too big. I was able to put a finger in between my head and the hat. I got it on sale so I won't be able to find it again for that cheap. Fanatics help team did not a damn thing to fix it. I will no longer be buying anything from that site. You think they would own up to their mistake but nope. $#*! that site

Delivery was received fast. Custom numbers on shirt were damaged.

I ordered a tee-shirt on 3/15 for the NCAA March Madness and their site stated 3 - 7 days for shipping. It took them 10 days to ship the tee-shirt and it is still in transit. If you are looking for something to wear to a sporting event or buying someone a birthday gift make sure to order 2 months in advance or better yet go to Amazon and rest assure you will receive the item on time. Their customer service could care less and it goes to show you that they are used to customers calling to complain about not delivering on time.

I placed an order over 3 weeks ago for a tom brady jersey & a signed emmitt Smith jersey but i cant track the package cause the oder an tracking number come up that there is no order! I want my jerseys its been long enough! You got yourmoney i want my product. Ive called 3 times an got hung up on everytime 2 min into the conversation! Worst place to order from Never Order From Here! Youll never get the package! Worst part was the jerseus were for my dads nirth day which was yesterday! Worth spending the extra money at nflshop.com

They offer a free shipping coupon and then automatically add a $9 fee for expedited shipping by default. If you don't notice the bait and switch then I bet you've paid the fee without ever knowing. Slimy business practice! Buyer beware

Are you serious? This place is a joke. After spending over a year just trying to purchase a specific Elite Jersey (That is a whole other story), it arrived today, March 14th with a purchase date of Feb. 6th. What the H-E double hockey sticks is this? For those of you that are not aware, which was me just over a year ago, is that an Elite Jersey, after taxes, is just over $400. I throw up in my mouth a little every time I think about it. For a piece of cloth with a few embroideries to cost that much, I guess I thought the packaging would be a bit more…elegant? Or collection-worthy? Nope. I was the lucky recipient of a gray garbage bag-like packaging. THEY did not even WRAP the jersey. Nothing. Now – I haven't even taken it out of the fancy schmancy bag yet. I'm torn between taking it out to get a better look or waiting until the hubby's birthday (this month) so we can be pissed together. Did I mention the times I dealt with customer service? Another time.

Tyler has been amazing in helping me resolve an issue. He is very responsive to my needs. Thank you.

These reviews are very accurate to what I've experienced. Constant recommit delivery dates... if ever. Order at risk and know that in advance.

On several occasions, I reached out to Fanatics via phone and or email to obtain labels to process a return. My fourth call to your company, I spoke with your representative David, which research the information and located the problem.
The email address was incorrect. David corrected the information and resent the labels to the correct email. I received the labels & returned the merchandise.
Thank you David for your professional-awesome due diligence customer service.

I won't even waste my time... look at the photos I uploaded, and I'll let you be the judge of the quality of Fanatics. Taking your money and hoping you don't notice they send you a knock off product, is there business plan.

I placed a order on feb 9th got a email the next day saying my order is on it's way. Big red box appears stating my order will be 2 wks out from purchase date. I got on website to try to cancel but they claim they can't find my order number by email or phone number? I will never order from this company again