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FanaticsReviews 3,945

1.7

From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.


fanatics.com
Founded in 1995
Jacksonville, FL, United States
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Fanatics Reviews Summary

Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.

service
910
value
627
shipping
699
returns
508
quality
538
This company responds to reviews on average within 1 day
California
4 reviews
0 helpful votes
Follow Diana S.
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I ordered a very expensive sweater for my son. I had gotten a promotional email, and took advantage of it. The company advertises a 365 return policy - it's in really big writing on the website. So I figured that ordering something a little more than a month in advance of when I would give it to my son, would not be a problem if it didn't fit. The item took forever to arrive (from China). When I gave it to him, it did not fit. It was the right size, but the cut of it was awful. The return policy is 30 days for this item... for whatever reason and that is it. So lots of money down the drain for a cheap looking, poorly made China piece of crap. I have ordered several items from this company. No more.

Date of experience: May 29, 2021
Canada
1 review
0 helpful votes
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Fanatics is a no go
June 21, 2021

Bought two jerseys. Both the verification numbers were the same but the last number was one number different like they verified them one after the other when they ship them. Witch I thought was wired. Because they are two totally different Jersey. Then I ordered a mini helmet and the signature looks nothing like the picture one word not two and nothing alike. I hope they are legit because I'm stuck with a bunch of there stuff but I don't think they are. Not to mention when I got the Jersey there was glue on it and had to clean it off.

Date of experience: May 22, 2021
Nigel P. — Fanatics Rep
over a year old

Dalton, this is unacceptable. This is not the experience that we strive for. I am truly sorry. Please email me at customerfirst@fanatics.com with the order details. Thank you, Maribell

California
1 review
1 helpful vote
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I ordered a Jersey 4 weeks ago I have yet to received any update or tracking email. I've emailed them and called them and have gotten no return.

Date of experience: May 21, 2021
Nigel P. — Fanatics Rep
over a year old

Melissa - I am really sorry to hear that you have not received any update or tracking information for your recent order. If you don't mind, please send me an email at customerfirst@fanatics.com with your full name, email, and phone number associated with the order and I can gather some details for you. I'll be on the lookout for your email. -Jimmy

Indiana
1 review
0 helpful votes
Follow Cathy B.
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Do not order from this company. Their website for customer service is nonexistent... no phone number to contact them for questions. I needed to return some shoes that didn't fit... paid $80... website asks you questions and no matter how you answer it says it doesnt understand and puts you in a loop that ends up back at the first question. You never get anywhere. No phone number or email listed to contact them. Never will I ever order online shoes again.

Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
Georgia
2 reviews
5 helpful votes
Follow Dorie S.
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I know it is COVID but it is now 9 days after my order was placed and I have not received it. There is no email available for contacting customer service - only chat (which takes too long). So I got on the chat and asked for the email and was disconnected. The items got to my city (Atlanta) 5 days ago and I still have not received it. I will never deal with them again and I would strongly suggest that you do not either.

Date of experience: May 19, 2021
Nigel P. — Fanatics Rep
over a year old

Good Morning Dorie. I am truly sorry for the inconvenience and delay in delivery. I would like to make this right. Please email me at customerfirst@fanatics.com with the order details. I look forward to speaking with you, Maribell.

New York
1 review
0 helpful votes
Follow Katalin M.
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I would give 0 star if it was an option.
I have ordered a V neck white T shirt with a Buffalo logo, placed the ordered on 5/6/21 as I needed it for 5/15/21 regional tournament. Just to make sure that I receive the item on time I (unfortunately) opted for the expedited shipping, costing 13.99 extra... The $21.99 T shirt ended up costing me $38.79 with tax and S&H... When I received the order on 5/12 I was excited until I opened the package... inside of it there is a flimsy, thin, strong vinegar like odor covered wrinkled T shirt which I would be ashamed to put on a sale rack at Walmart even... Since it was a regional tournament for our tennis team one of us went to a store where Fanatics T shirts are sold with the Buffalo logo on it and ended up buying a different style for the team. I did not wash my shirt because I knew it will be shipped back... The morning of our regionals our team got together and looking at the different store bought T shirt which are cheap quality as well, but at least they did not smell, we decided that we will wear whatever outfit we have on, and the girl will return the shirts to the store. At least it can be done.
Here comes the icing on the cake...
When I sat down to process my refund to my surprise my refund will be $13 plus few cents (I did not write the amount down as I expected and email confirmation right away). The shirt $21.99 plus tax minus $9.99 to ship the item back. Basically it cost me $25 just to look at this awful T shirt, but I rather take my loss then keep looking at it. So I printed my return label and read the email from Fanatics acknowledging my return request without confirming the amount due back on my credit card, as it will be done only after they received and processed the return. Will see how long it will take.
I decided that I will go back to their website to write a review, but I could not found an option to write my opinion (only numbers are available for rating), so I had to google search for this website.
$25 lesson learned: NEVER DEAL WITH FANATICS AGAIN!

Date of experience: May 17, 2021
Nigel P. — Fanatics Rep
over a year old

Katalin - We are terribly sorry to hear about your order coming in under expectations. For your inconvenience, I went ahead and refunded you for the entire order. You should receive that in 2-7 business days. If you have not already sent the defective item back, you are more than welcome to keep it on us. However, if you already sent it, I also waived the return fee for you. -Jimmy

Nebraska
1 review
0 helpful votes
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I've had 4 different orders with fanatics that haven't gotten to me or I haven't gotten refunded. I was supposed to have a birthday present delivered to me April 27th and it delivered to some place in Tennessee. Then I contacted customer service about it and they said I'd have a refund within a week. More than a week later and I still don't have the money back OR the package. LOL never shopping with them again.

Date of experience: May 16, 2021
Nigel P. — Fanatics Rep
over a year old

Brett, I am terribly sorry to hear about your less than satisfactory experience with Fanatics and I would love the opportunity to make this right. I went ahead and reprocessed a refund for you on this order and you will receive that within the next 2-7 business days. For the other orders, if you don't mind emailing me at customerfirst@fanatics.com with each order number, I can certainly take a look at those as well. -Jimmy

Washington
1 review
0 helpful votes
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I have a friend in Germany who is a Patriots fan and last year I ordered an ornament and it was poorly packaged and arrived damaged. It was a wooden ornament so not easy to break, right! Try getting a refund from this company but eventually I did. This year I ordered a different wooden ornament and it has been sitting in Minnesota since April 24th even though I was given a May 6th delivery date. I TRIED to get help from customer service and it was a merry-go-round of futility and wasted time! I would avoid using this company like the plague! I feel sorry for customers who order much more expensive merchandise and have to deal with this bad company.

Date of experience: May 14, 2021
Nigel P. — Fanatics Rep
over a year old

I truly am sorry that you have not received your New England Patriots Wood Cheering Snowman Ornament and understand your frustration. I went ahead and had another Ornament shipped to you and you will receive order details via email here shortly. If the original Ornament happens to show up, please keep is as an inconvenience to you. -Jimmy

Colorado
1 review
3 helpful votes
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Custom jersey review
May 14, 2021

I ordered a custom dodgers jersey for my boyfriend with his last name on the back with his birthday number and I honestly loved it. It came two days before the delivery date and it looked better than expected. 10/10 recommend I'll for sure order from them again.

Date of experience: May 12, 2021
Nigel P. — Fanatics Rep
over a year old

Hello Yessenia. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Tennessee
1 review
0 helpful votes
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Quality is terrible
June 11, 2021

I just bought a 75 dollar sweatshirt from here that isn't even a real sweatshirt It's a flimsy $#*! piece of crap nylon blend couldve gotten at Dollar general if it didn't have the 49er logo on it Also bought matching leggings also expensive, of course they're crap too Don't buy here

Date of experience: May 12, 2021
Nigel P. — Fanatics Rep
over a year old

Hello Belinda. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fanatics.com to provide your order number and a brief account of why you are contacting us so that we may assist you further. Sincerely. Karmen

California
1 review
0 helpful votes
Follow Glen C.
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Shipping time only mentioned AFTER you Order. No email support for Customer Service. Never buy from Fanatics.

Date of experience: May 7, 2021
Nigel P. — Fanatics Rep
over a year old

Hello Glen. We apologize for any inconvenience regarding your order. We see you placed the order yesterday and it will be shipped out today. We see that you selected the free shipping option and that takes 3-7 business days for delivery. The delivery timeframes for each shipping method is noted on our website. Please email us at customerfirst@fanatics.com if you should need any further assistance. Please be sure to include your order number and a brief account of the assistance you need. Sincerely, Karmen

Canada
1 review
0 helpful votes
Follow Hani J.
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130$ jacket with Cheap materials made in China, very thin, did not look like the picture.
(Used to be fan of starter brand back in 90's...
Never again)
Awful experience!

Date of experience: May 6, 2021
Nigel P. — Fanatics Rep
over a year old

Good Morning, Hani. I am truly sorry for your experience. I would like to look into this further. Please send me an email at customerfirst@fanatics.com with the order information and a photo of the item received. I look forward to speaking with you, Maribell.

Alabama
1 review
0 helpful votes
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It seems like maybe customer service are working from home and I was pretty much hung up on. After. What else what can I do? Click. I guess working from home you do what you want. He did help but he didn't want too. Spent 1000s on this site. Just noticed the customer service is going way. Down.

Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
California
1 review
0 helpful votes
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The product did not arrive on the day that was indicated in the initial order. THe website shipping information does not indicate how long they take to ship the products.

Date of experience: May 5, 2021
Nigel P. — Fanatics Rep
over a year old

Good Afternoon, Nancy. I apologize for the inconvenience caused. I will be happy to look into this for you. Please email me at customerfirst@fanatics.com. Thank you, Maribell

Alabama
1 review
0 helpful votes
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Fanatic Thieves
May 4, 2021

I ordered a present for someone from them and never received it. Now they won't give me my money back.

Date of experience: May 4, 2021
Nigel P. — Fanatics Rep
over a year old

Hello Adriane, I am sorry to hear your recipient did not receive their merchandise. I was able to confirm they did not receive this; being it was stuck in transit with FedEx since the 6th of January and I am happy to get this resolved for you. Our apologies! We have released the funds for the order back to the original form of payment. Please allow 2 to 7 business days for the credit to post to your account. Sincerely, Deannaa.

Oklahoma
1 review
0 helpful votes
Follow Ezra D.
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I have tried for the last week and a half to order braves jerseys for my girlfriend and I. I have ordered through fanatics, MLB Shop, and Fans Edge with zero success. The order goes through, then gets cancelled within the hour. This is a joke, I gave the benefit of the doubt and thought it was an inventory issue. I then split my original order of a custom jersey, an Ozzie Albies jersey and two nike shirts into different orders to find where the inventory issue was that was causing the cancellation. What happened was that every single order got cancelled and doesn't give me an explanation as to why. I used the same credit card information that was used to purchase on $#*!'s sporting good site. Magically, $#*!'s has already DELIVERED the product in less time than it takes Fanatics to even accept an order.

I've honestly never been more frustrated with a service. If you cancel the order, fine. Leave ANY sort of explanation as to why, but that hasn't been the case. Overall, I have had 7 orders cancelled through the 3 listed above. 3 of which through fanatics because their codes were enticing.

Just stay away from these guys, it's a nightmare and it's certainly not worth the emotional rollercoaster of excitement/disappointment.

Date of experience: May 4, 2021
Nigel P. — Fanatics Rep
over a year old

Our apologies! Unfortunately, we were unable to verify your order with the information provided. We ask that you contact our order verification team. To speak to an order verification specialist, we can be reached toll-free at 855-222-2564, Monday through Friday 8:00 a.m. to 9 p.m. ET, and Saturday through Sunday at 8:30 a.m. to 5 p.m. ET. For international customers, please call 904-383-3632.

Florida
1 review
0 helpful votes
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The service i was provided by Cristin was exceptional. I will definitely be using your service again soon

Date of experience: April 30, 2021
South Carolina
1 review
0 helpful votes
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I ordered a 2X and when it came this thing was huge like it was a 2X big and wide and they want me to pay 9.99 for shipping back when it didn't even cost that to ship to me. Will never do business with them again horrible customer service and crappy product

Date of experience: April 29, 2021
Nigel P. — Fanatics Rep
over a year old

Hello Tim! Sorry to hear your item did not fit as purchased and your being charged to send it back. No worries, I took care of this for you. I waived your return label fee for you, I sent you the return label. From the day you drop it in the mail, a return typically takes 10 business days or less to travel and be processed at our warehouse. Once it is processed a refund will reflect back to your original form of payment within 2-7 business days depending on your financial institution. Thanks, Deannaa.

Sweden
2 reviews
3 helpful votes
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Terrible service
April 27, 2021

This review concerns the European NBA store (nbastore.eu) which is driven by Fanatics UK.

Short version of review: Do NOT buy from them! Terrible service with too long processing time, and low quality merchandise.

Long version of review:
I ordered a jersey from one NBA player (i. E. it was not a custom print) and it took them more than one month to send it which was an unacceptably long time. I tried to contact customer service several times in the meantime, and each time they were comming up with new excuses. First they lied that the item was shipped, which was obvious lie because tracking link was saying that order is being "processed" and not sent yet. Later they said that they need to "re-send" the item which caused additional waiting time. Then after more than one month of waiting, the item finally arrived.The jersey was packed unprotected and shipped in a cheap plastic bag, and all the prints appeared damaged and of low quality. The letters were almost falling off from the jersey. I will NEVER again buy from this store. I do not know how do they still have license to call themselfs an official NBA store.

Date of experience: April 27, 2021
Nigel P. — Fanatics Rep
over a year old

Greetings Nash! I am so deeply sorry to hear of such a horrid experience with our company. I attempted to review the order and was unable to locate the order with the information we have from this review. I want to look into this for you and provide better assistance as you should not have to settle for a defective jersey after waiting for such a long period of time. Please feel free to send me a message with your order details for additional assistance. Thanks, Deannaa.

Massachusetts
2 reviews
0 helpful votes
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UPDATE
April 23, 2021
Updated review

Since posting the original review stating that I was unable to contact Fanatics concerning my issue, I saw another review where another customer service e-mail was posted. By using that e-mail, I got immediate and thorough response! Not sure how that other person got that e-mail address, but I could not find it anywhere, which is still unacceptable (the valid e-mail was different than the bogus e-mail on my packing slip). So, I was given a postage paid mailing label to return the rug. I was sent a replacement rug quickly. The replacement rug was exactly the same as the first! I am just going to keep it. Most importantly, I got a credit to my PayPal account for the cost of the rug and was not charged for the second one.

Date of experience: April 23, 2021
Nigel P. — Fanatics Rep
over a year old

Hello Jeffrey, thank you for reaching out and we are grateful for the positive feedback! Thanks, Karmen


I ordered a small personalized rug. What I got did not look like the picture of the item shown on fanatics website. I sent an e-mail, including pictures, to the customer service address on my packing slip (service@fanatics.com). My e-mail was returned as "Undeliverable" twice. I also filled out the "Inquiry" form on fanatics corporate website and have had no response so far. I can't find any customer support phone number to call. Fanatics did not fairly represent the item I purchased and their customer service really sucks.

Date of experience: March 24, 2021