FanaticsReviews 3,945

Well for the second year in a row, my child is getting a computer print out of the picture of his Christmas presents. We placed our order super early on 11/29 this year, it is now 12/23 and nothing. Two other items we ordered arrived days ago but the remainder, shipped separately for no logical reason, is still out there "in transit". It's been in transit since 12/11. They also do not send confirmation emails or updates which is absolutely ridiculous. Worst customer service. Do NOT order from Fanatics if you ever want to get your items in a timely manner. They charged my credit card quickly enough though!

Ordered numerous items for my son. 1 shirt did not fit so it had to be returned so it had to be returned. No problem to return the item but what they don't tell you is you are only credited 1/2 of what you paid. Terrible customer service, was told to contact them directly and wouldn't you know, Crickets... Lost a loyal customer. Funny thing the message that was sent to me through Instagram to contact Jordan directly has been deleted

My son received two of the same items as gifts from family members. I used the website to try to initiate a return, but could not complete it because I had no order ID. I used the website's automated chat bot to get help and it only rerouted me to the online return process that I could not complete without the order ID. I used a search engine to find Fanatics phone number because it is not, or is not clearly posted on their website. After 7 minutes of wrestling with another automated system I got to a human. The human was able to get the order ID. This should have solved the problem, since now I could follow the online process. Even after confirming with the human that I had the correct purchaser e-mail address and order ID they system would not accept my return. Strangely it worked just fine fore the agent. The agent was able to complete my return but only by refunding the purchase to the original payment method and sending the return label to the original purchaser's e-mail address. Remember this is a gift. Fortunately it was from my mom so I'll be able to coordinate with her on getting the shipping label and picking a different gift for my son. Such a ridiculous mess.

I bought 2 identical jerseys for Christmas presents on2 different days. The kids changed their mind and didn't want that for Christmas so I returned the jerseys. I was guaranteed a full refund. When I got my refund it was $50 short because I returned it they charged me the original shipping fee $15 (if you spent a specific amt you didn't have to pay for shipping) and they also charged me a return fee of $9.99. All they did was send me a shipping label. I printed it out and sent it back by usps. If I would've known you would be charged $25 for returning something I would've just kept the jerseys. I will NEVER shop there again and knowing you might have to return something such as a present and be penalized for it I wouldn't recommend shopping there

I absolutely LOVE fanatics! I have ordered many things from them just this year. Every single one has turned out perfectly and arrived much earlier than expected. My most recent thing I ordered was a custom Jersey. I ordered it on December 17th and was worried that it would probably be in January when I received it. I was ok with that considering it was so close to Christmas and it was a custom product. Well I recieved it TODAY (December 22nd) and it couldn't be more perfect! I will continue to order from them!

I am beyond frustrated! I am trying to find out where the other half of my order is. The online service is no help at all. Called customer service and got a recording. I was assured it would be here by Christmas. I can't find my order number so I guess I'm out of luck. If you are going to be in business I think there should be a human being a person can talk to for help. I have already been charged and paid for an order that was placed on November 23. Today is December 21. Not happy!

Placed an order on December 7th for delivery by 22 December. On 17 December an empty package was delivered and I immediately notified fanatics. The package was an unopened bag and I left it unopened to prove it was empty if needed. I was told on the 17th to wait until the 22nd but the item was in stock during my conversation. The 21st of December I contacted fanatics back as they updated my status saying delivered to inform I still do not have the product.

They advise the order was no longer in stock and they would process a refund. This could have been fixed on the 17th but no they said to wait. Now I have no item and waiting on a refund. I order online a lot and this was one of the worst experiences ever.

I ordered an item and I knew that they had a high return cost ($9.99), and sadly the item was smaller than expected (even though it stated true to size). I returned the item promptly and according to their chat the return was received on 12/8/2020. Today still no refund. Got on their chat and the refund was initiated today (probably because I contact them). If the item was received on the 8th why was the refund not processed at the minimum a day or two later. Would never order again for the high return cost and their service.

Ordered two packages on 11/30. Neither arrived via fedex. Called to request a replacement and they could only process one because the second items was still in delivery exception status. They then charged me $8 for expedited shipping. No mention of this by customer service representative when offering to reship. Even with "expedited shipping" will not arrive until after Christmas.

Had to call back a second day to get charge reversed and arrange for the second item to reship. Call center staff were friendly but call quality poor (offshore call center). Confusing phone tree and not helpful

Ordered one hat for my brother for Christmas, which I was going to wrap and send to him. Site said my order would arrive 12/10. Then they said shipping would be delayed 2-3 days due to heavy volume. Hat showed up 10 DAYS later. I went to return it and found out I will be charged $10 to return it... after spending $7 to have it shipped to me. Their fault becomes my problem. So I have spent $17 and received nothing. Fool me once...

I placed an order 2 weeks prior to Christmas. In the T&C's, it does not state that the item was a drop ship item with a 30 minute window to cancel. When I saw that the 3-5 day shipping window turned into 33 days, I contacted Fanatics and requested to cancel my order. They stated that the order could not be canceled because it was in "process". The issue is that they do not have recall procedures with their drop shippers. My order was still at the drop shipper facility, not processed for shipment and could be easily recalled. They denied my request that they contact their supplier. I disputed this on my credit card and will be getting my credit for the item!

I am very disappointed in this company, and I promise I will make sure that more people are aware and know that they should never order from this company. I ordered a small Ja Morant Jersey, and they gave me a completely different XL NFL item that I did not order. They did everything wrong and it was completely their fault but somehow I get nothing from this experience. I called hoping to get a replacement, but the item was out of stock as well as the person I spoke with was very rude and unhelpful. He said his name was "Daniel" and when I asked for a last name he specifically said "I am not giving you my last name" in a rude manner. I definitely wish that I had seen these reviews beforehand because people seem to have similar terrible experiences. I have friends that suggested this website to me saying this was a great company, but I will ensure they go to other places.

If I could give zero stars I would... order two different items days apart. The first item was thrown in a order bag W/ holes no protective packaging on the actual product itself. The second item was ordered on the 30th stated that it will be delivered no later than the 16th. No package no movement on the tracking contact the company and they stated the order was lost and never got a package slip even money it will take up to seven business days if I had not called I would not have known. This isn't a company I wouldn't trust my products to be delivered on time or in good condition...

I purchased a gift for my son-in-laws birthday on 12/04/2020. His birthday is December 18th, allowing ample time for shipment to arrive. Received a confirmation and tracking information. Upon trying to follow up on shipment, my order number and email were not recognized by their system. After 2 chat sessions on 12/9 and12/10, that were a complete waste of time, Was able to find out was being shipped by lasership, and a label was created on 12/5 and they were awaiting package... this was on 12/10! I called Fanatics on 12/15, still not recognized on there sight by email or order number. After a lengthy conversation with customer service, they were going to issue a new order number and reship 2nd day so it would arrive by 12/18 and send me a confirmation email. Today 12/17/2020, the email l received had no new order number and a partial shipping number for FedEx, so again l am unable to track package on their website because it still doesn't recognize the order number or my email address, l call customer service again... now they want to send out a 3rd shipment... standard delivery. I advised them this was not an option and asked to speak with a supervisor at which point l was left on hold and then disconnected. I called customer service back and this time was advised that it would be delivered today by FedEx and they gave me a complete tracking number. Upon entering the number with FedEx l learn the label is created and they are awaiting shipment. They don't have the package yet and it's supposed to be delivered today? They offered me a coupon... really? L would never buy from Fanatics again. BUYER BEWARE!