FanaticsReviews 3,945

I ordered over $100 worth of merchandise yesterday. The order was confirmed via email and my credit card was charged. 2 hours later I received an email stating the order was cancelled because they could not verify my credit card which is absolutely not true. I then called the number (7 times) for Fan Protection: *******564 and the department was closed for the entire day. I then called the main customer service number and they said they could not help me and stated they would not let me speak to a manager. I want my merchandise. This company is a scam!

I purchased a baseball jersey from this company to lay some vinyl on it for one of my customers. The jersey had loose strings on it everywhere like a blind man stitched it and the buttons all popped off. Had to personally stitch new buttons on and that was very time consuming (finding the buttons and stitching them on the shirt). Won't order from here again. Seems like they are convenient but the fabrics and products are cheaply made.

Yesterday I received the XL Steelers tank that I had expedited for this weekend! It blew my mind when I pulled this out of the package! For comparison, the shirt on the right is my 12 year olds son's large compression tshirt! This is ridiculous if you think any woman who wears a large will fit into this! Now I have to deal with the headache of sending this back!

I was very happy and satisfied with my order, the product was packaged very well and neat. And even when I wore it felt even better

I ordered a long sleeve shirt from Fantastic.com, I received the first shirt and the shirt had a hole in the shirt, so I did contact them about the problem and they sent me a return label so I could send the shirt back, which I just put it in the mail today, then I also received a replacement shirt today, now I opened my shirt today and the shirt text is faded bad, I won't ever order anything from Fanatics.com again.

I Ordered a T shirt yesterday I live in Australia, I later received an email telling me my order had been cancelled and that the payment wasn't processed yet the money had come out of my account.

Tried calling the international number and can't get through, not happy.

Shipped immediately in time for the game. Have ordered in the past and will continue to order again soon.

I ordered a Chelsea shirt and hoodie for my son on 3 June 2021. After 2 months and countless emails I was eventually advised on 9 August 2021 that the order had been lost and a replacement would be sent.

Naturally I was disappointed at the delay but grateful a replacement would be sent.

Another 5 weeks have passed and I have still not received the order. Every time I follow up the customer service department sends a link to the courier company tracking site but the information there is very vague and of no help at all.

I have no faith that I will ever receive this order.

First off they charge you to ship. Then it's going to take them 2-3 times as long to get your items. Be prepared to wait a month for your package to arrive. They Suck.

If you want your money or a jersey, avoid buying it through Fanatics or any of their sites. Still waiting for them to answer on the legal way

Fanatics is a joke and scam. I ordered my items on 22 Jul and it's website stated that my order will be delivered by 5 Aug. By 5 Aug, my order clearly didn't arrive and based on tracking information, it showed that the package was still stuck at the USA warehouse. I made a complain on 11 Aug and they said apparently my order had gotten lost on transit. Thereafter, they said they would re-ship my items but because one of my items had ran out of stock, I had to place a new order.

Both items were now re-shipped on 16 Aug and based on their website, it stated the package would arrive by 30 Aug. AGAIN, as of 30 Aug- my packages are still stuck in the US warehouse. When I checked with their live agent through the chats, they apologised and said my items have unfortunately gotten lost in transit AGAIN.

They try to paint the picture that they are very helpful through the live agent chat function but in reality, their agents are very deceitful and over-promise to try to paint themselves in a positive light. One example- on one occasion where I told the agent that my item will be delayed as based on tracking, it clearly showed that the item was still stuck in the warehouse- he said "no worries I will issue a ticket for you and my colleagues will get back to you within 2-4 days". After 1 week when I checked back on the chat, their agents said "oh sorry the ticket submitted was not processed".

In the end, when the packages are lost, they don't offer any compensation and merely tell you to either "accept a refund" or accept another reshipping. It is just very very very bad customer service as if telling you to "suck it up".

I paid a good amount for a Pats hoodie for my son. It was one of just a couple gifts he asked for for his birthday. Sadly, upon opening the bag we found two stains on it, and the tag was slightly bent. It seems strange that these things would be there considering it's supposed to be brand new. I have bought from Fanatics before and I am pretty sure it's been fine to decent. But after this, I am feeling like I need to just go straight to the NFL website or try to find something local, despite the fact that I live in a very small town. It's disappointing since I'll now have to go through the process of a return. But what's worse is that my son had an aspect of his birthday end up being quite disappointing.

Placed order with mistake. Call them within minutes and they claim they can't contact the order dept to correct it. Thousands of dollars spent and they can't pick up the phone or send an email to correct something. Pathetic!

Do not buy from fanatics.com or lids.com - they are both the same company and I am going to give you the reason:

I purchased a Nike hat from them, when I received it, I was so disappointed to receive a Nike hat that was so bad in quality. The material was of terrible quality and the stitching was coming off. I am fairly certain it is a knockoff, a fake but I'll give them the benefit of the doubt for now.

But this is not the worst of my experience, this is:

When I go to return it, they are charging me $10 to ship the hat back to them - meaning, now, I would only get 50% of the price I paid originally. The hat was priced at $32, they charged me $5 for shipping and $2 for handling with taxes the hat came to $40 and now after receiving the hat after almost 2 weeks - they use the cheapest method to ship btw - they want to give me only $22 back. They want to keep $18 from me for sending a crap quality hat back to them.

Why this daylight robbery?

This is an unethical company. They should be out of business. Extremely shady.

AVOID AVOID AVOID.