FanaticsReviews 3,945

I ordered 6 items that were on sale and for some reason, the next day i received this email:
Unfortunately we were unable to verify your order with the information provided and your order has been cancelled. The payment has not been processed. We are sorry for any inconvenience.
When i tried to log back in... it always said i was unable to. I even requested to change me password and no emails were sent to my account. So now everything is full price and could have ordered from somewhere else. What a terrible company for doing this.

DONT BUY ONLINE TO THIS SCAMMERS, THEY KEEP YOUR MONEY, DONT SEND THE ORDER, NO ONE ANSWERS, NO ONE REPLIES ANYTHING, IT IS BEING THE WORST EXPERIENCE OF MY LIFE AS A CONSUMER. THEY JUST USE A USELESS BOT. NOBODY ANSWERS. I WANT A REFUND AND NEVER BUY AGAIN FROM THIS SCAMMERS. THEY HAVE CANCEL MY ORDER AND NO REFUND YET SINCE 1 MONTH

Will never order from here again. Ordered two months ago and order is yet to be delivered. Tried to chat on line, waited 30 minutes and never received a representative. Finally called and talked to an agent who was apologetic but no help. Do not order from this website!

Placed an order a couple of weeks ago. Got a notification my order was supposed to be delivered this past Wednesday, waited all day for it only to receive a late message that the delivery was delayed until Friday. Then, Friday, same story, waited all day only to get a late message that delivery was pushed to Saturday. Still haven't received. Tried contacting fanatics and got no response and no information. Finally got someone who said it would be here yesterday which obviously it wasn't. Disputing this charge. Do yourselves a favor and AVOID THIS SITE!

I bought two items on the website and both said free shipping. I was billed 24.99 for shipping and called customer service. Customer service said I selected standard shipping which was the only option, I was told they could take 4.99 off and that was it. I canceled my order and will buy the items elsewhere. False advertising

False advertisement. Give you a promotion of free shipping, 39SHIP and it says sitewide free shipping no minimum purchase with 60% off.
I still get to pay to ship and handling sure I got $13.00 discount, then you charge me 17 bucks for shipping and handling, nice.
Additional: it says I do not have orders. Which I have been ordering with you since 2019.
You need to fix your e-commerce site. For nice review and feedback.

I ordered a Clemson hoodie on Sunday. Monday, at 12:22pm I received an email stating that my package had shipped and was given the tracking number. Today, Wednesday October 06 I received another email stating my order was on its way, but when I check with FedEx, they still haven't received the package.
Mind you, every other business I've ordered from debits my account once the item has in fact shipped. NOT FANATICS! No, they debit your account immediately and leave you waiting for days on end to ship your item(s).
Secondly, there customer service is all automated so I was unable to even cancel the order. This place is a joke and will not receive my business EVER again.
Your best bet is to stay far away from this company. Horrible business practices.

I placed an order on Sept 27 th.
It is now Oct. 6 th. Tracking has not changed in a week. Near impossible to contact anyone in the company. When I log on to check status, no order is showing! The money was taken out of my account, and I have emails with order number and tracking number. Thier online chat is a joke! Very disappointed. Glad I paid with pay pal. Will likely start a claim soon for a refund.

The Jersey is way too big. Medium T shirts fit me pretty snug usually. This Jersey goes half way to my knees and past my elbows. Plus it took weeks to get here and it was late.

I used fanatics to order some gear for my baseball team the Astros. I ordered a hat from them and I got express delievery and it came in on time. Now that the postseason is here and my team clinched the division im trying to order some division champions gear (2 shirts and a hat), however no matter what I do wether that be change credit cards or email addresses. I keep getting emails saying they can't verify my information and that my payment wasn't processed and has been refunded. I called the number in the email for help and the lady that helped me said for some reason it wasn't being verified in their system and that my account/email had basically been locked from purchases. Well she claimed to fix it and gave me a 25% off coupon code and that was the end of the call. I went and tried to reorder and the same problem occured. It's unfortante that fanatics is the major website for sports memorabilia considering all the problems I've had. If you can find another website for sports memorabilia use that instead of this garbage website.

I've bought many Nike shirts in my life and have come to know the expected quality, but these seemed like they were fake. I sent everything back I ordered. There is just no way I'm paying full price for this stuff. Secondly, the pictures of the shirts in no way match what I got. They make them look like they are athletic fit, tailored, whatever and when I got them they are all wide-bottomed... like it gets bigger towards the bottom - the exact opposite of what the picture shows.

Med who helped me was very nice and understanding. My first order back in August was lost. This is my first purchase with fanatics so I was very disappointed. He immediately refunded me and helped repurchase another item. His customer service was great.

Half my order came damaged (they sent returned product) and it took 3.5 weeks after ordering, the other half has no scheduled ship date. This site sucks.

First, I got an email that the jersey I ordered was shipped and given a tracking number but the tracking number had no matches. There is no phone or email on the website, I only got an email as a response to a poor review I left. They did get back to me promptly and after checking with the warehouse they told me it would be re-shipped and expedited. Then I got an email that my order arrived but it did not. It showed up the next day, with a bill of $27. When I paid $200 for the jersey the website clearly states that duties and taxes were included and it was free shipping. Then I get a bill from fed-ex for taxes and processing fees and after contacting the company they take no responsibility for the false information given on the website. I will never order from them again. Lesson learned- check reviews before ordering from a company.

Placed an order just for them to tell me afterwards that the item is out of stock and that it was cancelled. Spoke with customer service and was told it was out of stock, but if I placed another order it would not cancel. I check the next day and the order is cancelled. I will never again use fanatics, if I could give zero stars I would.