FanaticsReviews 3,945

The last 2 orders have been horrible as I initiated returns in both cases; in the first case my label was supposedly never activated and it took me a month of correspondence with fanatics and the post office. After a month of chasing a return (that was supposed to be an e certificate) I was finally refunded by the fanatics team to my original payment method and charged the return shipping. I just initiated another return this one is being tracked in the system however was also requested as an e-certificate which is supposed to be almost instant when the package is picked up (I was looking to repurchase a different size) but tracking is indicating it is being credited to my account once again which means again I am paying for the return and now I have to wait up to 10 days for the credit. I tried to chat with customer service but that is not an actual thing, you cannot get to an agent it just points you to an FAQ. Come on Fanatics, do better.

I had to sift through many pages on the site to even find a "contact us" phone number. They encourage you to use the online chat function, however, there are never any agents available to help you. I called to see where my order is when it reached 7 days of sitting in the warehouse to be picked up, they said I would be refunded on the 3rd. Now 11 days later, I called back because I ordered this jersey for a game on the 7th and it still has not moved. They say now that I would be refunded on the 6th. They sent me a 30% off coupon that I will not be using - oh yes and right now they have a 65% off deal on the site so I would be stupid to use a 30% coupon code versus the 65%. I am clearly not getting my Jersey so I just want my money back.

I ordered a women's XL Astros baseball jersey on 10/26/2021. I paid 18.95 for 2 day expedited shipping. I received my order on 10/31. This jersey is a joke. There is no way possible this is a women's XL. It looks like a kids size. Very disappointed. I will be returning this product. What a joke... now I am also out the expedited shipping I paid and a return label fee of 9.99. I will not order from this company AGAIN!

Ordered my custom cowboys jersey on october 7th 2021 it is now 11/01/2021 my order still say processing it was supposed to ship on the 28th of october but yet still showing processing called customer service who then tried to cancel my order when i was asking where my order is the game is sunday and still no jersey no tracking info or anything

I needed a college sweatshirt to celebrate ED application day, so I selected something on Fanatics site that was listed as "In Stock and Ready to Ship" and paid $17 extra for express shipping. The next day I received my order confirmation, check on it using their "track order" system and it said it was scheduled for delivery in SEVEN WEEKS! I contacted customer service (boy, that's not easy) and they told me this was because they needed "time to produce it". So, they're selling pre-orders but representing them as items that already exist in inventory. VERY shady business practices. I have requested a refund and we'll see how long that takes. If a company needs you money in advance to produce goods, that's one thing... but if they need to advertise it falsely as being "in stock and ready to ship" in order to get your money, that's fraud! Sitejabber's photo upload isn't working, but I do have screenshots showing it as "In Stock - Ready to Ship", my order date of 10/28, their estimated delivery date of 12/14, and the chat transcript where their agent says to me "We need additional time in order to produce it and ship it out and currently are experiencing some massive delays". Note they still need "TO PRODUCE" their "IN STOCK" item. False advertising. Delays, pandemics, shipping apocalypses, etc. aside., they have control over how they advertise things on their website. I will never purchase anything from them again. I don't feel like funding the "pre orders" for a company that expects me to invest in their inventory because they cannot.

Buying beware. They send you stuff that doesn't fit and if you try to return it with their shipping label it costs almost as much as the item itself. Total rip-off.

Paid $44 for a quarter zip. The company sent an email that my product was delivered and gave me the tracking number. No delivery of the item. No human will respond at this company. It puts you through a useless chat do-loop. I contacted my credit card issuer and they refunded me the money. Don't be fooled by the nice school logos and their official sounding status as the school's trusted online merchant. They are a very untrustworthy company.

This company does not give credit back to your credit card when something does not fit. They insist on giving you store credit; when I insisted that they put the money back on my card, they charged a $10.00 service fee; Additionally, they charge way too much for the FSU shoes and other college gear. I won't EVER use them again.

Great website for any sports fan. They have one of the biggest selections of sporting apparel I've seen. They run sales often and usually have a code you can use for free shipping. I'd recommend it.

They charge $9.99 to process a return shipping that costs them a couple bucks. Talk about being a customer unfriendly company! Never seen any other online business rip off customers like this.

Received birthday sweat shirt bought from Fanatics. Fit was 2x tagged size.
Wanted to exchange for smaller size.
Rep told me Fanatics doesn't exchange, only return and refund. Imagine that!
I agreed to return for a gift certificate. I have the rep my contact information to facilitate return and credit.
Received mailing label instantaneously. But, you won't believe this. Fanatics sent the credit back to the gift giver - not to me the gift recipient!
Giver went through the trouble.and ordered shirt in smaller size.
Replacement shirt will take 2+ weeks before I receive it. The Gift now will be received 10 or so days past my birthday.
Fanatics doesn't seem to be able to handle single consumer orders.
I recommend finding a different merchant and not Fanatics.
Good in my story - customer rep was very nice.

Hello, I purchased a product from Fanatics on Sept. 12th still haven't received as of 10/20/2021 the tracker says I will not get it until Nov. Trying to email or call and talk with someone is impossible. You can't cancel or get a refund or even get a credit NOTHING!

I ordered a pair of shoes on Sept 3.3-7 day shipping my $#*!. It's almost 2 months from my order date and still have NOT received my order. Just more emails pushing it back. Latest is Nov. 9. Cannot get through when I call. Online chat disabled. Do not order from fanatics. I will definitely tell every sports fan I know to steer clear of this mess

I received my sweaters fast! Good quality am in love with the quality is more than I expected! Can't wait me and my husband to wear our auburn sweaters this Saturday in Arkansas. Am a happy customer!

Originally, before I placed my order, I was told the 2 custom jerseys would be shipped within 10 days. After I placed the order, immediately they changed the shipping time frame to 6-8 weeks. Very much a bait and switch, since they don't allow you to cancel custom orders. Now we won't have our custom jerseys for my wife's first game. I do NOT recommend this site.

I ordered a Jersey from fanatics on October 3rd and paid for the 1 day shipping. The delivery date was pushed back to October 7th, which is fine i try to be flexible with delivery. By October 9th there was no update on my package and the expected delivery date was still the 7th of October. I finally called the customer support number and the lady who assisted me assured me it would arrive by Monday and i was refunded the shipping expense. However, today is October 14th and there is still no update on my order. I called the customer service number again and the woman who assisted me was incredibly rude and just reassured me that i would receive my jersey in the next two days. I didn't receive a refund or anything. I wouldn't recommend anyone ever use fanatics or any company that goes through them.

I ordered a jersey from Fanatics three weeks ago and just checked the order tracking today. It said they canceled my order. They never sent any email to tell me they canceled it. I called customer service and they said they put a block on my account. They did not tell me why, but they took the block off my account and said I can re-order the jersey. The jersey has been sold out for over a week now. I waited 3 weeks for this and now have to wait until they can re-stock it. There was no reason to cancel my order and they should at least tell me that they canceled it.