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It's annoying how you keep resetting my "activities" any time I open the edit window for an item.
Ordered one shirt, the quality seemed good so I decided to order more.
I needed a college sweatshirt to celebrate ED application day, so I selected something on Fanatics site that was listed as "In Stock and Ready to Ship" and paid $17 extra for express shipping. The next day I received my order confirmation, check on it using their "track order" system and it said it was scheduled for delivery in SEVEN WEEKS! I contacted customer service (boy, that's not easy) and they told me this was because they needed "time to produce it". So, they're selling pre-orders but representing them as items that already exist in inventory. VERY shady business practices. I have requested a refund and we'll see how long that takes. If a company needs you money in advance to produce goods, that's one thing... but if they need to advertise it falsely as being "in stock and ready to ship" in order to get your money, that's fraud! Sitejabber's photo upload isn't working, but I do have screenshots showing it as "In Stock - Ready to Ship", my order date of 10/28, their estimated delivery date of 12/14, and the chat transcript where their agent says to me "We need additional time in order to produce it and ship it out and currently are experiencing some massive delays". Note they still need "TO PRODUCE" their "IN STOCK" item. False advertising. Delays, pandemics, shipping apocalypses, etc. aside., they have control over how they advertise things on their website. I will never purchase anything from them again. I don't feel like funding the "pre orders" for a company that expects me to invest in their inventory because they cannot.
Tip for consumers:
Don't believe anything about something being "in stock and ready to ship". Be prepared to find out AFTER YOU HAVE PAID that they will take a couple of months to produce and deliver the allegedly "in stock" item. If you're shopping for anything within the next few weeks, shop elsewhere.
Products used:
None. I canceled my order.
I found out from the UPS driver that CarID was making a claim that the items had been damaged in shipping. I made sure UPS knew that did not appear to be the case. The shipping box and packaging were all perfect, the bulb has clearly been burned out at some point and repackaged for sale as new. I did eventually get my refund, but I'm not sure who ended up paying for it, CarID or UPS.
Oh, and I did get follow up from them "Dear Christine, This message is in regards to the negative feedback you have left for our store. Please accept our sincere apology for the unpleasant experience you had with us. I wish we could have a chance to change your opinion about our store and keep you like our happy and returning customer. In the last message I sent to you, I offered you $25.00 gift card as an apology for the inconveniences you have encountered with. Please reply to this message if my offer sounds interesting to you or just let me know if you do not want to get any further emails from me."
This was in response to my posting my review here. I am pretty sure they wanted to bribe me to change my review.
Tip for consumers:
Don't bother. They appear to be drop-shippers and don't stand behind their products at all. Find what you're looking for elsewhere, either direct from a manufacturer or at least from a retailer with good business practices.
Products used:
Headlight bulbs ordered on Amazon
I received defective product that had obviously been returned to them at some point (LED headlight bulbs with brown splotches all over the emitters). I took a photo of it as soon as I opened the box, realizing something was wrong with the bulb. Sure enough, the affected bulb did not light up. I called them right away and was assured a replacement would arrive in 3-5 days, but the email confirmation after the phone call said that I would receive an "answer" to my "defective product request" in 1-2 days. I never heard anything except UPS showed up today apparently looking to pick up the defective product (I was never notified of this). So, I contacted CarID via Chat and basically the agent hung up on me! See the transcript below.
BTW, the product itself was completely misrepresented as "plug and play" for my year and model, and I verified that with their customer service before purchasing (it's not---you need to buy a separate adapter) and also it was supposed to have "no ballast" (but there is a ballast/transformer box and you have to figure out how to make room for it somewhere). Total BS. This appears just to be a drop-shipper misrepresenting products to unsuspecting customers and they'll say anything to make the sale. Avoid them! Here's hoping that I'm able to get a refund; seeing all the bad reviews and horror stories makes me wonder what will be next. Clearly, positive reviews about this company are highly suspect and probably a product of review inflation made during the downtime of their so-called "customer service" agents. Learn from those of us who are taking the time to tell what happened in REAL stories from REAL customers and avoid this place!
Chat transcript:
(07:21:00 PM)(JR Cagalawan) said: Welcome, Christine! How may I assist you today?(07:22:00 PM)(Christine) said: I don't know what is going on with this defective item because I was supposed to receive an answer about my "request" within 1-2 days, but today UPS apparently showed up looking for the return. At this point, I just want to send these back and get my $$ back. Not impressed at all.(07:23:00 PM)(JR Cagalawan) said:
If you don't mind holding for 3-5 minutes, I will look into that for you.
(07:29:00 PM)(JR Cagalawan) said: Please be advised that the claim is still in progressed and an update will be sent to you within this day or latest tomorrow morning. (07:31:00 PM)(Christine) said: So, for an "in progress" claim, you send UPS to take the old one back? That's fine if you just give me a refund. I am done with this. If I had ordered new ones as a "NEW" (meaning, didn't know yet what crap you sell) customer, I'd have headlights in my car right now. Not acceptable. Please update my "case" to say that I just want a refund. You can certainly have your crap product back the next time UPS stops by I will give them to him.(07:31:00 PM)(System) said: Chat session ended
Tip for consumers:
All positive reviews of this place appear to be false. Listen to the real stories from real people trying to buy things in good faith and STAY AWAY from CarID and TruckID and MotorcycleID and IDTools and all the other fake storefronts for this apparent drop-shipping e-commerce clearinghouse.
Products used:
None. Defective headlights were sent and I'm having trouble returning them. I must be able to see to drive, so I went to an auto parts store to buy headlight bulbs.
Dear Christine,
Thank you for sharing your experience with our store!
As per the issue with the damaged product, from what I see, we set on file to call you to keep the damaged product in the original packaging and prepare the package for pick up. I apologize for the inconveniences and the delay caused, our offices are just operating now on a limited basis due to all this thing around so that is why it took so long.
All reviews, both negative and positive, are left by our genuine customers and we appreciate each one of them. It stimulates us to work on mistakes, grow and improve. We have no bots or any other automated software to boost our rating, as no robot can replace true experience. Our team looks through all the messages, comments and reviews. We try to help each and every customer whether they left a recommendation, a comment, or messaged us in direct.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
UPDATE: I have ordered from them a few times since, without issue. I found that it's best to place small orders of just a few bottles at a time so that if one bottle is out of stock it doesn't cause your entire order to be delayed for no apparent reason. I am updating my previous review of 2 stars to 4.
I placed a couple of orders in the spring of this year, and all went well (except for issues with FedEx, but that's a different story). But now, I have placed an order that was supposed to be delivered two days ago and according to their website it hasn't even been shipped yet. I see now that there are tons of negative reviews for them in recent months. I tried to contact them for an update but I just get a canned response which still says that my expected delivery date is two days ago! I guess something bad has happened to this company (are they in the middle of the forest fires?) and we may never see our orders! Oh, well, so much for their year-long "steward' membership. Money wasted, apparently...
Tip for consumers:
If you're a member of their steward program and so shipping is free anyway, order your wine in small quantities of just a few bottles at a time because stockouts of just one bottle will delay your whole order with absolutely no reason why or when it will be resolved. So, space out your orders into multiple deliveries to avoid the problem and to prevent YOUR stock-out (of wine in your home)!
Products used:
Wine
After going through a "verification code" process that made me nervous (my paypal account had already been debited), the code didn't work on the console, saying it wasn't valid in my region. But, it did work on xbox.com/redeemcode so everything turned out OK.
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I was supposed to get a 30% discount, left my e-mail, I provided my phone number, and even had an...
I didn't receive my order! Can you please help me find this?
Dear Christine,
Thank you for updating your feedback.
We are sorry for the issue you have encountered with.
If we failed and you are not going to put trust in our company again then all we have is to strive at our best and make changes hoping that we will meet your expectations once. We are not going to buy your review or your point of view, we truly want to improve your opinion about our company and only ask you to share it with the world the same way you shared the original one.
Please let us know if there is anything else we can do to improve your experience.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.