Fanatics

Repeatedly have had the same issue. After orders are left as "processing' you will have to call to see why your purchase was "flagged" since they will not email or call you with any issues they have on their end. All 3 times I was told that there was an issue with my billing address and all 3 times I have verified my address along with their questions and then told that they would update the information in their system so all future orders won't be 'flagged". This last time when I called they again supposedly updated my information but when they went to add the items back into my cart my requested sizes were out of stock. However, customer service did offer to send a 20% off coupon to my email, at this point the whole process is more trouble than its worth. I would rather pay more for the items and have competent customer service than save money and use their site.

I bought the Philadelphia Eagles face masks and I have proof they took the money out of my account. Yet when I log in to see about shipping it says no recent orders. I started getting advertising from them to my email too. There's no number to call and since I apparently have no orders there's no order # either. So basically I just gave this company $. Like I said I have account statements to prove they took the money from my account

I placed (2) separate orders in the same day (9/24/2016) and received the second of the two yesterday (Friday 10/7). I can't for the life of me understand this business practice of taking money and not delivering in a timely manner or if they deliver at all. I mean these are just shirts that I ordered. The site has horrible reviews and I wish that I had seen reviews from others before I ordered from fanatics. I called customer service and the woman I spoke with was polite and attentive. That's great, but at the end of the day I want the stuff I paid for. I don't want fan cash or some other gimmicky thing, because I won't be purchasing from this site again. It's also nonsense for me to private message, email, call constantly just to get resolution, which I still haven't received for the first order.

To say I'm disappointed is an understatement... I am going to the Seahawks game this weekend and ordered some shorts and shirts online. I double checked everything to make sure the t shirts and shorts were regular fit. It said they were. Everything came in today and all of the items are "athletic cut" which means the large I ordered fits like a small... Not really the look I was going for... and now not enough time to try and get something else. $120 wasted...

So sad! I bought a 49er Jersey for my brother! He cares for my 97 year old frail Mother! This is the one outside activity he enjoys! I paid for two day express delivery! The past four days I have been lied to constantly! The Jersey never came for The Superbowl! Late last night they told me it will arrive tomorrow the day after the Superbowl! Crap Company! This was special and they ruined it! What made it worse was the constant lying that it was going to be the here. Never will I even consider ordering a thing from them. I'm surprised they still have a business! This negative stars for sure!

This company uses the cheapest possible way to deliver your product and they do not inform you upon checkout. I ordered a Christmas present in November and it will take 2 months to arrive! I live in Honolulu and it should not take this long to ship something from Florida! I asked for my money back and they cannot issue me a refund and I just have to wait to receive the product whenever that will be. This company has a poor supply chain and no one should ever purchase anything from this website! They just disgraceful and unhelpful, I want my money back!

Called to check on my order that I placed on 10/17/2017 provided them with the order # that I received from Fanatics confirmation email and no one could find my order or give me any information about my order. In speaking with customer service through the chat application it was a complete waste of my time. The gentleman gave up and said I would need to call and speak with someone regarding my issue. I called customer support and the lady answered and was short and no help at all she stated sorry I can't find your order not sure what is going on. I'll create a ticket and someone will get back with you. She gave me an excuse that this is a busy time and there is an influx of orders due to the World Series. All in all terrible customer experience I will never order anything through Fanatics again.

I ordered a full size replica helmet for my Husband's Christmas present and they shipped a mini! I was told to send back the wrong item and they would reship the correct helmet as soon as I left at a UPS access point. Once this was done they refused to reship the correct item I ordered and said I had to reorder, they did give a full refund that took days to clear in my bank. Will not trust this company again! If it was the company's mistake they should have fixed this issue and shipped what was ordered!

Bought a $50 silver business card holder for a Naval Academy grad as a gift. The college emblem was a metallic sticker affixed in a crooked fashion on the front. It is so embarrassing it is un-gift-able. The refund amount was $10 less than my total cost of this endeavor. I will never ever buy from this company again. Hopefully my refund will process correctly.

This place is a joke. I ordered a jersey specifically from them in Black Friday because they only had one "in stock" It is now 1/13/2023 and I still don't have the jersey. Apparently according to customer service it is a manufacturer item. So fanatics is allowed to sell items that they don't even have in stock. Even though on their site it say it is in stock. There has been managers that have reached out to "escalate" the problem. And the answer is still "well we just can't get you the item". The entire hockey season is going to be over before we even get the jersey. This place is a joke and I should be getting the jersey for free at this point. Don't bother answering my review with a "hey we're sorry, email us" I already have with no resolution. Do better and get me my jersey.

I tried to order a jersey from the multiple websites that this company owns. Had I known they were all run by Fanatics, I would have never ordered online. I ended up purchasing 5 of the same jersey due to so many issues. They sent me the wrong one, they take days to reply with a robotic message that is no help whatsoever, they sent one that was damaged, they were out of stock on 2 others but took over 2 weeks to inform me. The service both on the phone and via email has been awful and after 2 months of back and forth, I am still trying to get my money back. They keep trying to refund me only a fraction of what I paid. I do not have any jerseys now nor do I EVER want to shop here again.

My child received a gift from aunt. We call and work with CS to return for credit. CS codes it wrong & returns to aunt. Next CS says they did it wrong and issues child gift code good only 2 mo. Supervisor Fiyin in Toronto says too bad and blames customer instead of her inept CS person. Maybe train your call center and inform them you don't screw over a child and you don't blame the customer for your CS agents error. What's ridiculous, is we could have kept the shirt and returned it today, but since we returned it right away and CS screwed up my child is out. Horrible!

Fanatics contacted me. The damaged item was out of stock, and a full refund was received. I am very pleased.
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I ordered glassware and it arrived broken. The website says to "contact us", but when I initiate a chat, I'm sent back to the link for damaged items, which tells me to "contact us". I'm on the chat now, says I'm being connected to a Fan Advocate. After waiting for 20 minutes, no Fan Advocate is chatting with me!
How do I get a replacement for my broken glass?